Fantastic service!
Fantastic service. Phone was shipped super fast and arrived next day in immaculate condition, with eco-friendly packaging. I will definitely be recommending to friends and family.
Lucy
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Loop Mobile
4.150 reviews
Last reviewed: Mar 5, 2026Do you agree with Loop Mobile's TrustScore? Voice your opinion today and hear what 361 customers have already said.
loop-mobile.comMember since Mar 2026
Loop Mobile is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.1 out of 5 stars. Last reviewed March 5, 2026.
Customer Reviews
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50 reviews
DOA, mess of a MacBook Pro
The 2nd star is for how easy and fast the return and refund went, otherwise it would be 1 star. I purchased a 2023 MacBook Pro on the Back Market marketplace and the seller was Loop-Mobile. Condition was supposed to be "Excellent". Here's how it went; packaging was bad, basically the laptop was put in a bag and then in a box, no packaging, so it, and the charger bounced around for a week, traveling from Indiana to California. Laptop was grimey and dirty, the prior owner or the refurbisher obviously had a dandruff issue. This laptop looked like it had living in the backseat of a pickup truck, then the owner decided to sell it to Loop-Mobile who then threw it in a box and shipped it to me. Then I tried to fire it up, nothing DOA. Wouldn't charge, nothing. Which is probably why the return was easy. Will not do business with Loop-Mobile or Back Market again.
Marc C
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Fantastic aftercare
Many companies sell refurbished Apple stock via Amazon, but what sets them apart is service if something goes wrong. Having bought an Apple Watch 10 months ago, I had an issue and contacted Loop Mobile who asked for it to be returned for analysis. They sent me a reply paid label ✔️ Then I got a message to say they didn’t have an exact replacement but offered me two choices. Not ideal, but not a real issue. 2 days later I open the box and find an Apple Watch that has 100% battery health and looks like new ✔️ ✔️ ✔️ Wow. They could have fobbed me off with a less than perfect watch as my returned one did have a chip on the corner. Great customer service and aftercare. I was worried that this would not be the case and was pleasantly surprised. Well done Loop Mobile.
Marcus
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5/5 customer service
Bought a phone from them from amason and needed to return it because of some issues. Tried contacting Amazon to try to help me get a refund. Short story it took me 4 supervisors and 2 weeks to try to get it. I finally asked for the sellers number. They were able to help me and resolve the issue in a timely manner.
Ian Aceveda
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Helpful with refunding
I got one of the MacBook pros, and it worked great for 6 months before unfortunately having an issue with the battery. I was frustrated but reached out to the team and they were able to help me either find a replacement or get a refund - which I did. Would recommend them because of this help!
Clay
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Shipping and customer service excellent
Item shipping and customer service was excellent - very helpful and responsive. They even refunded me $50 due to the laptop's minor issues like screen discoloration, and the battery life wasn't quite as expected, but I believe the company is genuinely working on improvements. I'm hopeful future customers will have an even better experience.
isaac wynrad
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I could not be happier with the product…
I could not be happier with the product and the process.
Sherilyn A Robison
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Good product, higher quality as expected.
Good product, easy to purchase, competitive price, timely delivered, good payments options.
Ricardo Carvalho
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Excellent experience as always
Excellent experience as always! The product I purchased is AAA quality, exactly as described. Super fast delivery — it arrived earlier than expected. This is my third time buying from Loop Mobile, and I’ve never had any issues—100% recommended — always reliable.
Alvaro
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Great phone
Great phone, takes amazing photos and has a great charge! Totally recommend!
Carlos Blanco
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Totally unresponsive
Totally unresponsive. The decision makers have insulated themselves and you can only reach machines or people that operate like machine.THEY DON'T LISTEN AND ONLY GIVE CANNED RESPONSES.I am still awaiting a refund or even communication regarding my refund. Keep your money.
John Mohr
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Great purchased experience
It was a super easy and friendly experience!!The product arrived when was scheduling and perfectly wrapped and protected.Highly recommended
Alejandro Oliveros
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Fast and reliable Customer Service very…
Fast and reliable Customer Service very helpful!
Desiree Pare
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Excellent service
Excellent return service
Annonym
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Ordered me and my husbands phone…
Ordered me and my husbands phone through reebelo and they got my phone from loop mobile they haven’t even shipped it out and i ordered it two days ago i am very frustrated never the less that you cant get anyone on the phone at loop mobile
mackenzie critz
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beautiful
I bought an iph 14, it's really nice, it looks like new.
Ariel
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I purchased a refurbished laptop from…
I purchased a refurbished laptop from loop mobile and after a few months of usage the screen has a failure. Loop Mobile was great in customer service and replaced the laptop in great timely manner. I highlight recommend them to anyone. As I will be using again as they are a true and trustworthy vendor.
Jeff Bennett
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A seamless transaction with very speedy…
A seamless transaction with very speedy delivery and a price that can’t be matched. If you have an earlier iPhone, they have tons of accessories for it at a price that’s cheaper than what you’ll see on eBay.
Jonathan Dobiash
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First time ordering from Loop Mobile
First time ordering from Loop Mobile. I ordered 2 Apple Watches as Christmas presents. I ordered 1 with a Good Grade and 1 with Excellent Grade and both came in great condition. There are no noticeable scratches or marks and work great. Ordering process was easy and the watches came quickly. Would definitely buy again from Loop Mobile.
Brandilyn
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Excellent product
Excellent product, easy purchase process, good delivery timing
Ricardo ESTEVESDECARVALHO
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Cite this page
According to TrustPlane, Loop Mobile has a 4.1/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/loop-mobile-com