Do you agree with LifeStation's TrustScore? Voice your opinion today and hear what 2,856 customers have already said.
LifeStation is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.5 out of 5 stars. Last reviewed February 10, 2026.
I spoke with Reggie today regarding switching from the necklace to a smartwatch. He informed me that once you make this change, and don't like it, you cannot switch back to the necklace. He also let me know I could view the smartwatch on the Lifestation website, which I will do before making a decision. Reggie also added my email address for me in my sccount. He was very nice and profesional!
Not good. Didn't work
Piece of trash!! Doesn’t register falls even on hard wood and the device flying over my head and hitting the floor. It has NEVER gone off. I have had one of these devices for over 10 year s and have GPS. I have had it checked and they have sent me newer devices as they have been released. I have only used the help button in the past. During the past 13 months I have had 15 falls onto hardwood floors not carpet. The device has never once registered a fall. When I say Help! Help! My Alexa will respond and ask what type of help I need. My friend has an Apple watch and when she fell it promptly asked what she needed. My son wants me to get rid of this trash and get an Apple watch with cellular. Over time the watch will have paid for itself and most cellular carriers charge a minimal amount for adding the watch. That amount is less than I am now paying for this useless junk!!!
LifeStation provided our family with trustworthy 24/7 emergency monitoring and quick, caring response
Your company charged me for equipment that I did not give consent to buy. I am still waiting for a refund to my credit card. I would not recommend this company to anyone due to this experience. This has been an aggravating situation. I am very disappointed!!
Ease of use. Nice big print. Clear instructions.
Jennifer M was very kind and helpful. My call got dropped when I was connected to dispatch for more assistance but Jennifer was great help.
I did not receive my device because I put my physical address rather than my mailing address on the package . Please re send device to PO Box 20413 ,Colorado City, CO 81019Diana Ellison After sending this review, I received an immediate response from Life Station and they are addressing the issue. I will receive the device on Tuesday ( this is Saturday.) Thank you for responding and solving the issue so quickly. I’ve had a couple of near falls and really need the device.
I thought the sales agent was too pushy I am it even switched over to Aetna, and didn’t want life sfationuntol after Jan 1, but he insisted I get it now,,I do not like pressure. ..also disappointed that CT teachers retirement is not giving this free like we had with UNITED …I was told we would not have to pay? Can someone check this? He charged for 3 months.. not a happy camper.. Jan C..
I placed an order but had to check with other family members to get the okay to do it. We decided not to do it right now and so I cancelled the order within the time window given. The device was sent anyway and my credit card was charged.I called customer service at which time my card was credited and was given instructions on how to return it when it arrives. They were very helpful and apologetic for the error.
Told it would be here today- the 20th. Checked shipping status- now says 29th. This is a critical equipment. Don’t give me a story about holidays. Doesn’t cut it - you have been paid and I need this equipment asap
My concerns where put aside and I felt comfortable.
Sales rep was very helpful knowledgeable about the product!
Very polite customer service
The process of ordering was smooth and all my questions were answered.
Asia was very patient whiile answering my many questions and helping me pick the plan that was right for me.
Just the patience and honesty of the contact
When I was talking to the representative on the phone we both had understood each other and he found me a great plan.
Sherry, patiently explained the plan and options to me. The additional information was very helpful in making choices. I felt like I could trust her as she reviewed the options and upgrades.
Great customer service! Very knowledgeable about the different kind of services. I would give a 5 star rating!
According to TrustPlane, LifeStation has a 4.5/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/lifestation-com
