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LEX Reception is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.9 out of 5 stars. Last reviewed February 26, 2026.
So far LEX Reception has been a big improvement for our firm. Patrick was the reason we feel so great. He took the time to make sure everything was working correctly. We were sold on the fact that LEX was integrated with Lead docket, and it ended up being a tedious journey for Patrick to get setup correctly. But things are running smoothly now thanks to all his hard work and efforts.
Jayashre was fantastic! She explained the process in great detail and I really look forward to using the website chat feature!
Always so responsive!
Nimisha was fantastic! She took care of what I needed quickly and knew what she was doing. She was personable and professional.
Flora Roy addressed my problem quickly, resolving the issue I had of not receiving notification emails of calls that were coming in to our firm.
The customer service is great and response time is even better. We are a growing law firm and their integrations are really helping scale our business. Patience is required but lex has the capabilities to provide service for your needs.
LEX has been a great company to work with. They are consistently checking in to see if any improvements are necessary and always responsive if I have questions. Very happy with their service!
Accommodated my request in a timely manner
Ruth AswethaClient Account ManagerRuth was responsive and knew immediately what was needed to assist the office in setting holidays so calls won't be pushed through unnecessarily.
Very nice (kind), patient and knowledgeable account managers
I keep coming up with new tweeks to our system; and they get implemented just as fast as I send them out. Patrick and the team are great!
Very easy onboarding experience. Akanksha made everything easy, fast and seamless.
Flora Roy took the time to completely run through my team directory and every option of my script in order to update and confirm its accuracy.
They are always helpful, they always confirm changes, they call to confirm any adjustments.
The company is great for high-volume calls. Works well and is very detailed when answering phone calls. Patrick, our agent, is awesome. He responds to all questions, concerns, or requests we have regarding the calls. He follows up to make sure that everything is work well! Thank you Patrick!
Hello,I was helped by Subhojit Bhowmick and he did an amazing job assisting me in my requests.Thank you for your help!
I run a law firm with high volume in Raleigh, NC (The Mack Law Firm). I recently switched to LexReception from another company and have been so pleased with the service! Crystal and Bambi are quick and attentive. My law firm gets a lot of incoming calls daily and the company does a fantastic job keeping up with them. The individuals answering are prompt and very nice. I have had no complaints!
My experience with Lex Reception has been excellent. Every call is handled with care and accuracy, and I have not missed a single call. Each interaction has been consistently professional. Patrick Asuku Jr. did an outstanding job setting up my account and was extremely patient throughout the process. I would highly recommend Lex to any firm seeking reliable and professional reception services.
Personal Attention
LEX Reception is always quick to respond to any of my questions. They take the time to explain things asked of them and also quick to make adjustments when asked.
According to TrustPlane, LEX Reception has a 4.9/5 rating based on 50 verified reviews as of February 2026. Source: trustplane.app/company/lexreception-com
