Read customer service reviews for Lavechic on Trustpilot. Check out what customers have written so far or share your own experience with the company. Learn more about the company and what they sell or offer.
Lavechic is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 2.0 out of 5 stars. Last reviewed March 7, 2026.
I was having an issue with my shipping and Lin at customer service was so helpful and resolved the issue and re-shipped my order. Super professional, fast replies and very kind. I will be shopping more at Lavechic.
Sadly fool me once shame on you ... the items ordered nothing as described, the website looks USA .. total rubbish it is CHINA so stay well clear as this is just another really rubbish company .. please do not get caught out with any purchases be warned !!!
Dear customer, we are truly sorry for your unpleasant shopping experience. We are always committed to providing customers with high-quality products and services that match the descriptions. This time, we clearly failed to meet your expectations, and we sincerely apologize. We have recorded your feedback and will immediately launch an investigation, strengthening the review of the accuracy of product descriptions and the management of all aspects of store operations. At the same time, to compensate for the losses and inconvenience caused, we will provide corresponding solutions based on your situation, such as arranging returns and exchanges, partial or full refunds, or offering a certain amount of store discounts, to ensure your rights are protected. If you have any further needs or questions, please feel free to contact our customer service. We will do our best to resolve them for you. We sincerely apologize again for the inconvenience caused and hope you can give us another chance. We believe we will show you change and progress through our actions.
Ordered a dress which did arrive at last much smaller than size given tried to get refund in the end said I could keep the dress not much good when too small Do Not order from this company
Dear customer, we are deeply sorry for the unpleasant shopping experience you had. We sincerely apologize for failing to resolve the size issue promptly and properly. We will immediately check your order and product information and develop a more reasonable solution for you, such as arranging an exchange (providing the correct size) or offering you reasonable compensation. We will also strengthen our management of product size labeling and shipping processes to prevent similar issues from recurring. We hope you will give us a chance to make amends. If you have any thoughts or suggestions, please feel free to contact us at any time. Our customer service staff will be happy to assist you. We apologize again for the inconvenience caused and hope to regain your trust.
Very slow delivery (even paying extra for expedite delivery), and the quality is very poor, nothing like the pictures. Do not buy from this site!
Dear customer, your review weighs heavily on our minds, and your feedback is crucial to us. We understand that the slow shipping and poor quality have severely impacted your shopping experience. Our management team is already urgently discussing solutions and will work to improve the situation as soon as possible. We sincerely hope to communicate with you further to understand the details so we can better resolve the issue. Would you mind leaving your contact information or contacting us via customer service email? We will do our utmost to live up to your trust and strive to restore your satisfaction.
Do not buy from this company! None of the dresses matched what was in their website and trying to get a refund is insane. Will be disputing the charges on my card if they don’t answer and work with me.
Dear customer, first of all, we sincerely apologize for the unpleasant shopping experience. Regarding the difference between the dress and the picture, it may be due to factors such as shooting light and angle, resulting in a slight visual discrepancy between the product and the actual item. However, this cannot be an excuse for the product not matching the description. As for the difficulty in obtaining a refund, we will thoroughly investigate to find out where the error occurred. Please provide your order number and other information, and we will follow up and process your request as soon as possible, and will definitely give you a satisfactory answer. Once again, we deeply apologize for the inconvenience caused.
Good customer service lin lin was very good but product quality was not good enough as the price was expensive
Dear customer, thank you for your feedback. We sincerely apologize for the product quality issues and price concerns you encountered during your experience. Upon receiving your feedback, we have initiated an internal investigation process, conducting a comprehensive inspection and analysis of the product quality to identify the root cause of any potential problems. Simultaneously, we will re-evaluate our product pricing strategy based on market conditions and cost factors. We always prioritize product quality and customer satisfaction, and will continuously optimize and improve our products through various means. If you have any further questions or suggestions, please feel free to contact us; we will be happy to assist you.
I ordered a cute suede mini dress from them, and I got something that wasn't even the same color, as in the picture. The dress on their website was a dark brown, with thick stitching on the dress, and I got a dress that was a burnt brown color, that wasn't even close to the picture on the website. It had small stitching in it, and the material was a flimsy , cheap fabric. They wanted me to pay to return it to China, or, I could get 30% off of the price if o kept it. This is so ridiculous!! They send you something totally different, then they want you to pay to return their mistake. What kind of company does this??? I'll tell you, A SCAM COMPANY DOES THIS!!! DON'T TRUST THEM!!! DON'T ORDER ANYTHING FROM THEM!! Save your money, and find an AMERICAN COMPANY TO BUY FROM. CHINA HATES AMERICANS!! They will screw us every chance they get!!!!
Dear customer, we sincerely apologize for the inconvenience you experienced. However, we would like to clarify some points regarding your review. While we strive to accurately represent the actual color of our products in our displays, slight color variations may occur due to factors such as lighting during photography and monitor settings. This is not intentional misrepresentation. We have always maintained strict standard procedures for product quality control, and this particular issue is an isolated case. Regarding return shipping costs, we have corresponding after-sales policies, and it's possible that a lack of communication previously led to your misunderstanding. We sincerely hope to resolve your issue. You can contact our customer service at any time, and we will do our best to ensure your satisfaction. Please do not let this incident discourage you; we believe we will do even better.
Dont buy-quality is very cheap. Returns to China cost more then dress so you’re stuck with it. Dont do it.
Dear customer, we sincerely apologize for the unpleasant shopping experience you had. We have recorded the quality and after-sales issues you reported and will immediately communicate with the relevant departments to strictly control product quality. We will also further optimize our after-sales return and exchange policy to minimize any concerns for our customers. We hope you will give us a chance to improve. If you wish, you can also contact our customer service, and we will do our best to resolve your issues.
Literally scam artists! Ordered a dress on January 4th, on the 13th I asked if it was ever going to ship. On the 14th they claimed it was delayed. On the 16th I emailed again asking if I was ever going to get my shipping info. On the 17th They claimed it was "lost" and that they would send a replacement in a week because, surprise surprise, It was out of stock. By the 20th I get shipping and tracking info. On February 1st, I found a package at my door, with completely different tracking from a completely different address, but shipped to me. It was NOT what I ordered, and then all of my "your package has been delivered!" emails started popping up. I emailed them a photo of the completely wrong item and all they did was tell me in order to get my item I have to ship it back, and then wait for them to ship me ANOTHER dress. this one took a month. this website uses Al generated images. NONE of their stuff is real! THIS COMPANY IS AN AI SCAM SITE. They even blocked me on instagram for calling them out! **UPDATE** Since I can't reply to them below, I'll just edit my comment here. EVERY single one of their replies to everyone on here filing complaints, including mine here, are FAKE replies. I got the exact same BS email response as well, offering ONLY a 40% refund for THEIR mistake. To quote them "We've spent a lot of time trying to find a solution that works for everyone, and the maximum refund we can currently offer is a 40% refund. Honestly, this is the maximum we can approve—a higher refund could have impacted my job security. We sincerely hope you understand the difficulties we face. 🥹" What kind of company says something like that? A fake one! I also have dealt with the same "Lin Lin" that everyone else has mentioned. This is total bot chat response. There is no Lin Lin, there is no real clothing company. This place is a scam and their offer to expedite a new dress that I've waited a month for and most certainly will not receive by Valentines Day now, is a total lie. DO NOT BELIEVE THE RESPONSES OF THIS COMPANY TO ANYONES REVIEW. THEY ARE FAKE BOT REPLIES.
Dear valued customer, we are truly and deeply sorry for the terrible shopping experience you've had. Your feedback has hit us hard and deeply saddened us. We have immediately launched a comprehensive and in-depth investigation into everything you've experienced, leaving no detail unchecked. We will take the issues revealed very seriously and will not tolerate any negligence. The frequent delays and incorrect shipments are undeniable evidence of our serious negligence. We are incredibly remorseful for our mistakes. We will immediately initiate an expedited reshipment process to send you the dress you originally ordered as quickly as possible. We will track the logistics throughout the process to ensure it reaches you safely and promptly. As a token of our apology, we will also provide you with a substantial discount coupon to hopefully compensate for the inconvenience caused. Regarding the loopholes in our logistics management and the irregularities in our shipping process, we have already developed a series of practical improvement measures. We will assign dedicated personnel to strictly control every shipping stage, strengthen close communication and cooperation with our logistics partners, and establish a more comprehensive logistics information feedback mechanism to prevent such problems from happening again. We understand that words alone are not enough. We will prove our change and determination through concrete actions. We sincerely hope you can give us another chance. We believe that after this profound lesson and improvement, we will be able to provide you with a satisfactory shopping experience in the future. Once again, we extend our sincerest apologies and look forward to regaining your trust and support.
The most dreadful customer service ever- I bought a dress, emailed them every day for 5 days to tell them the picture was different to what they sent, they have still ignored me. I would never ever use them again and recommend nobody to buy from them. I have a dress I do not want that is no good and they still have not contacted me - scammers .THEY SAID THEY WOULD CONTACT ME AND THEY STILL HAVE NOT DESPITE BEING TOLD I AM IMMINENTLY GOING INTO HOSPITAL FOR AN OPERATION AND WANT TO SEND THIS ITEM BACK WITHIN 30 DAYS - THEY DO NOT KEEP TO THEIR WORD AND THIS IS TRULY UNACCEPTABLE AND THE WORST COMPANY I HAVE EVER DEALT WITH
Dear customer, we sincerely apologize for the unpleasant shopping experience you had. You can contact us via email at info@lavechic.com. Our customer service team will review your email promptly and handle the return, exchange, and quality issues of the dress to provide you with a satisfactory solution. We hope to make up for your disappointment and apologize again for our shortcomings.
I purchased what I thought it was a beautiful 2 piece cotton blend set. After a long wait y received my order and it was nothing like what the description and picture said. They don’t want to give me a full refund, they will not provide a return label. I have to pay for shipping to China if I want to send it back. They offer me a 40% refund and get to keep the set, which I can’t wear. Horrible business practices. Please read the reviews before you order anything. I didn’t 😞
We are very sorry to hear about your unpleasant shopping experience. 😔 We are always committed to providing our customers with products and services that meet their expectations. We have recorded your feedback and will immediately launch an investigation. Regarding the refund and return process, we will review it and strive to provide you with a more reasonable solution. Thank you for your feedback; it helps us continuously improve. We hope to have the opportunity to show you our improvements in the future and provide you with satisfactory service.
SCAMMERS! STAY AWAY from these thieves! Fake products! Bad quality. Liars! Linlin promised partial refund and disappeared after srnding her many emails. Boycot this page on Instagram and Facebook anyway you can and raise awareness!!! Your reply below is also a SCAM. No refund was processed and it will never be, because you are THIEVES. I sent endless emails and no reply. Shame on you! You are disgusting
Hello, thank you very much for providing this feedback. To efficiently verify your refund request, please send the relevant order number to our customer service email address: info@lavechic.com. We will investigate and process your request as soon as possible. We sincerely apologize for any inconvenience this may have caused and thank you for helping us maintain a positive shopping environment.
I never received the dress. I contacted them 3 times over the months and every time Lin Lin apologized and pretended to have sent it again. Then Lin Lin stopped answering. 6 months after I find this site and I realize it was all a scam.
We sincerely apologize for the terrible shopping experience you've had. We take your feedback very seriously. We have recorded your situation and will immediately launch an investigation to verify the details. If it is indeed our mistake that caused you not to receive the dress, we will resend it to you or process a full refund immediately, and take appropriate action against the responsible parties. We will also strengthen our logistics tracking and after-sales management to prevent similar problems from happening again. We apologize for the inconvenience and hope for your understanding.
I will never buy anything again from LAVECHIC. they have terrible products and their return policy gets an F-. They negotiate % of return. They ask you to send pictures of the item with you wearing it in order to return it. THEY ARE THE WORST. WARNING DO NOT BUY FROM THEM!! THEY SHOULD GO OUT OF BUSINESS. THEY ARE A SCAM AND THEIR CLOTHES ARE NOT AS THEY APPEAR IN THE ADVERTISEMENTS.
Dear customer, we are very sorry for your unpleasant shopping experience. We have carefully recorded your feedback. Regarding product quality, we have always maintained strict standards, but this time we were unable to meet your expectations. We will immediately launch an investigation to check for issues in the production process. Requesting photos of the product being worn was intended to more accurately assess its condition and avoid unnecessary disputes, but in practice, this may have caused inconvenience for customers like you. We will review and optimize this process to make it more user-friendly and convenient. We are not scammers, and we would never want to betray the trust of any customer. We will follow up on your case, provide a satisfactory solution, and offer a complimentary coupon to compensate for the unpleasant experience. We hope you will give us another chance. Our customer service is always ready to assist you. We apologize again and thank you for your feedback!
I ordered and jogging outfit and it was poorly stitched, the material was cheap and it did not fit like it showed on the ad. I would like for my money to be returned asap. I did not know that until later because it was a Christmas gift, but I could not get it to the person until last week because they were out of town.
Dear customer, we sincerely apologize for the unpleasant shopping experience. We deeply regret the poor workmanship and cheap fabric of the sportswear. We will immediately conduct a comprehensive review of our production and quality control processes, strictly controlling every step to prevent similar incidents from recurring. Regarding the discrepancy between the size and the advertisement, this was our mistake; we failed to provide you with accurate product information. Please contact our customer service at info@lavechic.com, and we will provide you with a satisfactory solution, such as an exchange or refund, depending on your situation. We apologize again for the inconvenience caused and hope to receive your understanding.
Received a fringe jacket that was very misrepresented on their website. The jacket I ordered had looked high-end and what I received looked extremely cheap. Sent pictures to customer service and was told they would only do a partial refund or I would be responsible for the shipping cost to send it back. No thank you, disputed the charges. Do not buy from this company and do not be fooled by their responses to these reviews. They know exactly what they are doing.
Dear customer, we are very sorry for your unpleasant shopping experience. We take the fact that the product did not meet your expectations very seriously. Regarding your questions about refunds and shipping costs, we will immediately reassess and process them, and we are determined to provide you with a fair and reasonable solution. At the same time, we will strengthen our control over the products and the accuracy of their descriptions to prevent similar situations from happening again. We hope you can give us another chance to make amends for this mistake.
Lin lin managed to sort out my enquiry. I am satisfied with her approach and conclusion of my enquiry
Thank you so much for your recognition and satisfaction! It's our pleasure to help you solve your problem. If you have any further questions or new needs, please feel free to contact us anytime. Wishing you a happy life!
I purchased an outfit from this spoof of a business and at first they wouldn't send it I waited for 3 weeks then finally someone by name of linlin contacted me apologized and sent my item out immediately. But it gets worse! Once the package arrived it wasn't what I ordered at all. Different style color and outfit all together wrong. I was very upset and I have reached out to customer service but no return conversations at all. I disputed the payment hopefully PayPal will reverse the charges. Beware buyers this Place is a scam!!!
Dear Customer: First of all, we sincerely apologize for your unpleasant shopping experience. We take full responsibility for this issue; it was indeed a serious oversight on our part. To compensate you for your loss and resolve this issue as quickly as possible, please contact our after-sales email address: info@lavechic.com. Our specialists will register your request immediately and provide a satisfactory solution. We apologize again for any inconvenience caused and thank you for your understanding and cooperation. LAVECHIC
My outfit is amazing.I love both the fabric and the design.🙏
Thank you so much for your high praise! We're delighted that you're so satisfied with the fabric and style of our clothing. If you have any further needs, please feel free to contact us anytime.
I had an issue ordering (totally my fault) and the support of Linlin was absolutely fantastic. Very impressed
Dear customer, thank you so much for your high praise and recognition of our customer service representative, Linlin! In our daily work, we always prioritize providing excellent service to our customers. It is our responsibility to help you resolve issues arising from your own mistakes. At the same time, we will continuously optimize our ordering process to minimize the likelihood of similar situations occurring. We look forward to your next visit and wish you a pleasant life!
According to TrustPlane, Lavechic has a 2.0/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/lavechic-com
