Damaged Car, 45 minute wait for shuttle
Arriving was great. Immediately checked in the vehicle and shuttled us to the airport. Upon arrival back at the airport, I called as soon as I retrieved my bags. Directions on where to catch the shuttle back were vague. I ended up in the wrong location and eventually found the right one without much help from them. When I got to the right location they said a shuttle would be there in 5-10 minutes. I waited outside for 45 minutes with my 4 year old in 30 degrees.Upon the arrival of the shuttle it was a mad dash since there were several people waiting for the shuttle. We were literally running to get on the shuttle, which didn't actually pick us up where we were told to wait. It was much further back. Upon arrival at the parking lot, I paid and placed my bags in the car. Upon returning home I noticed a HUGE scratch along my passenger door. This was most likely caused by a snow blower. While away NY received about 2 feet of snow. Though I was thankful they cleared my car and had it ready, they damaged it pretty badly in the process. I would NOT recommend using their services.
Mac Daddy
We came back from a trip after a…
We came back from a trip after a blizzard a few years back. The car was cleared off and running and warm.They are worth every penny. They take you right to your terminal and pick you up.with no issues ever.
Jerry B.
Friendly staff
Friendly staff, got us in the van and to the gate quickly
Sandra A.
Great Job In Tough Circumstances
Crew hustled to get us out from behind a car that was stuck in snow & ice. Took them a good 45 minutes to do so but could easily have taken wayyyy longer than that. Guys had to dig out and move a dozen other cars to squeeze us out. Much appreciate their efforts.
JS
Front Desk guy is great
Front Desk guy is great . 4 stars had to wait 40 minutes in freezing cold the another 40 minutes to get back to the lot .
Avery
They shovel your car out
I've been using them for about 10 years, always had a positive experience. This was the first time I ever had my car there during a snow storm. It was a nice surprise finding out they do all the shoveling. The blizzard of 2026 was no joke.
Polite & quick
We were delayed due to airline…
We were delayed due to airline complications and then a huge blizzard. JFK was shut down but they had our car shoveled out and waiting for us as advertised. Great.
Elizabeth white fricker
Responded well to the Northeast Blizzard
Responded well to the Northeast Blizzard when my return was delayed by three days.
Mr Paul Smith
Always a great experience using this…
Always a great experience using this location.
george anastasopoulos
Great experience—quick airport pickup
Great experience—quick airport pickup, smooth ride, car warmed up and snow-free. Very impressed. Thank you!
Cynthia Cronin
Attentive and Friendly Team
Attentive team, very personable and professional and my car was in good hands. The shuttle was ready as soon as I called, brought me right to the lot and my car was warming up, waiting for me.
Pam K
Excellent service
Excellent service. Courteous drivers. Clean vans. Thank you.
Michael
Very easy to park and get a ride to the…
Very easy to park and get a ride to the terminal
Jack Franzitta
Very professional and quick pickup from…
Very professional and quick pickup from the airport
Vincent ODAIR
Courtesy and speed.
Courtesy and speed.
Customer
All expectations were met and exceeded
All expectations were met. Picked right up at garbage claim and much easier than the mess that is currently around JFK.
TREVOR
Very efficient drop off and pick up.
Very efficient drop off and pick up.Staff very friendly and accommodating.
Gus
I give you 5 stars but jfk airport -10…
I give you 5 stars but jfk airport -10 stars.
JOSEPH FILIBERTO
awesome experience booking
awesome experience booking
Jeannette
They have great customer service skills
Drop off was quick. When I called for pickup wait was short despite heavy traffic at the terminal.
Eric P
