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Instant Promotion is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.8 out of 5 stars. Last reviewed February 20, 2026.
I called regarding replacement parts and customer service pointed me to the right place to order new canopy legs that got bent. It is a relief knowing I can buy individual parts for my canopy that may wear out or get damaged. The shipping was also fast. Customer service was extremely friendly and informative.
Excellent response time. Very professional. Accurate proofs and quick shipping. Accurate results. We also have already used our products and they were easy to put up and looked great. I know they'll last for many years.
Super quick, quality product, easy to work with the team!
Start to Finish !! Top Notch Customer Service!!
Our sales rep James was very responsive and helpful along the way.
Good communication on project and timely delivery.
Excellent product and company; Solved shipping solution rapidly; very responsive
Excellent product and customer service.
I have to give Rocket Canopy credit for their unparalleled customer service. I ordered a 10 foot screen door for my canopy that I purchased from ABC canopy who does not offer such a option. Upon receipt of this order, who ever packed it, accidentally sent a plain 10 foot screen wall. Well, I called and spoke to a gentleman in customer service who apologized and said they would replace it with the proper one. He then explained that he would send out a return label for FEDEX. I received the email right away and sent the product back two days later. To my astonishment FEDEX had dropped off the replacement that same day with the screen door. I know that Rocket Canopy did not receive the old one but sent a replacement right away without even getting the original wall back.To me this is great customer service! Further I couldn't help but notice how much superior Rocket Canopies screens are....WAY better materials used as compared to ABC. I now wish I would of purchased my 10 x 15 canopy from Rocket Canopy instead of ABC. Obviously your merchandise is far stronger and durable compared to ABC....I thought I did my homework researching these canopies. Anyway GOOD job with my order and I will surely buy any future Canopies from your company...with regards- John P.
I put off getting a custom tent for over two years, and now that I finally have one from Instant Promotion, I can’t believe I waited so long. The quality and visual impact have truly transformed my booth — my sales have gone up this year, and I can confidently say the tent played a big role in that.People constantly stop to read the bold text on the front (“All Proceeds Go to Charity”), and then come inside after learning about my mission. I even sold one of my art pieces because a customer spotted it on the back wall of the tent!The colors are incredibly vibrant, and people tell me they can see us from down the road. We’ve been through both rain and wind storms this year — the tent held up perfectly, and all of my artwork stayed completely dry and protected.On top of that, customer service was excellent — fast, responsive, and easy to work with from start to finish.If you’re on the fence about investing in a custom tent, take it from me — this one has been worth every penny and then some.
Would have rated much higher but the order was not sent to production even though I approved in an email. Good thing I checked on progress or may not have been received in time for the Expo.
Quick turnaround, quality product and an easy to use website to help me design my custom products. VERY happy with the process and the results!
Great customer service and timely responses from the sale rep. for a last minute urgent order.
Great people yo work eith. Love my tent.
Great Quality and great communication to design our tent wrap
Instant Promotion was very easy to work with. They helped me create a vector image to apply to the canopy wrap I ordered. It came in and I used it at an event last weekend. It looked great and I believe it helped to bring more attendees to my space! Thank you!
The communication with our rep James was amazing. He worked with us until we got exactly what we wanted with our customization.
The Instant Promotion Team did a fab job on my banner
I have used Instant Promotion a few times over the past year. They have consistently met promised deadlines, and been very helpful with questions relating to artwork specifications. And most importantly, we're happy with the quality of the results.
Super fast design, manufacturing and shipping. They are my go to company. Try them and you will not be disappointed.
According to TrustPlane, Instant Promotion has a 4.8/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/instantpromotion-com
