Poor customer service experance, and poor workmanship
I had a terrible experance with them. I bought reman stock injectors for my lly duramax. When I replaced these injectors my truck started to lope when at idle when it was above 170 degrees, but run perfectly fine otherwise, after very extensive testing with a scan tool and an oscilloscope we discovered that the computer was making up for one injector that was overfueling. When I called industrial injection their warranty would only work if I pulled the injectors and sent them in for testing, which put my only daily driver out of service. I 2 day mailed them my injectors there. I had been told by their customer service that they would have a turn around time of less than 3 days, more likely 2 days. 8 days later I called them and they were just finishing them and I made sure they sent them to the return adress on the box and not the billing address. The injectors got sent to the wrong address which is 400 miles away l. Now my truck has been down for 2.5 weeks and I have not even seen the injector yet.I would not recommend buying reman injectors from them, one for customer service, and 2 I think some of the workmanship was done poorly on these injectors. They were trying to cut costs like not replacing key components lit the solenoid. My solenoid had pitting on them, showing me they were not replaced, from all I could tell that was replaced was the nozzle and o rings.
Simeon OHara
Got what I needed in a timely manner…
Got what I needed in a timely manner thank you !
Austin Meirs
All good
Good company to deal with!! Left a poor rating originally because I ordered stuff from a few companies, got confused and one of them is screwing me over. Please dont ever do business with CPP Diesel they are the worst company in existence!! Liars and cheats. Industrial Injection is great!!
William Sandberg
Ordered fuel pin and governor spring…
Ordered fuel pin and governor spring for VE pump 4BT, woke up the little 4 cylinder.
BOB ROBINSON
customer service is very important to…
customer service is very important to me, obviously customer support is a top priority for Industrial injection! Thank you for your top notch support and innovative solutions.
jamie prince
Easy to order and quick shipping
Easy to order and quick shipping. Great company.
Hans
Returning unused parts in the
Returning unused parts in the original packaging. 15% restocking fee. I pay return shipping. I’ll get back 60% of what I spent.
Kyle Axe
Wonderful!!
Wonderful!!
Luis pineda Alvarez
Excellent product with knowledgeable…
Excellent product with knowledgeable staff when questions asked. Injector cup repair on our x15 was a breeze
chris i
My purchase was simple and shipping was…
My purchase was simple and shipping was super fast. Thank you guy's for a great online shopping experience and great priced products
Michael Ciccotelli
GREAT TO WORK WITH
GREAT TO WORK WITH. DO GOOD WORK.
DESERT ROCK DIESEL LLC
Fixes random dying issue while idling
Got my part in great shape. Little overkill on the packaging but definitely got without a scratch. I’m pretty sure it fixed my random dying issue as well so I’m very happy about that and I don’t have to buy an injection pump
Adam Fairman
Fast shipping
Fast shipping, great prices, perfect order. Well packaged and highly reliable—my go-to shop now. No need to look elsewhere!
June Foss
well performance pumps
well performance pumps
Logan Hebert
BAD Silver bullet turbo
Had your Silver bullet turbo that failed at very low mileage... 30k ... Your service tech originally said Can NOT be turbo leaking oil. We have run thru 8 Dodge 5.9l Cummins trucks using same type oils n twin filter systems.... thus none used any oil even at high 400k plus miles. All trucks had been changed over to better turbos... no issues. The 62/68 turbo that was ordered was for 05 Dodge 2500 5.9 Silver truck with 360,000 miles on second turbo that had just started using alittle oil. First changed valve seals n new valve springs. Still had just alittle oil use.... with miles figured getting turbo wear. Just now pulled this turbo n shaft has about 0.10" side to side wobble. This tells me the first 05 Dodge 2500 5.9 Cummins... white truck had something wrong to start with this Silver Bullet turbo failing at 30k. You wanted $800 to rebuild this turbo and I had already bought TWO of your 62/68 new turbos to get trucks going fast. With the very low mileage it should be FREE rebuild. Especially after buying 2 other turbos. Very poor service. Have bought lots from you.David Vernon 940-210-8038
David Vernon
They came in a whole kit packaged…
They came in a whole kit packaged nicely and fast shipping and a great price for the ones who are on a budget I use industrials injectors and pumps in my own vehicles along with ones that come through. I installed these on a brand new motor and all went smooth and they work great. Will be using them again and more!
Ridge Anderson
Excellent company to order from!
Great price and kept me updated on my purchase every time there was an update on the shipping process. Great company to do business with!
Marcus Whiteout
Outstanding customer service
Outstanding customer service - I had a few questions and they were very quick to respond.Fast shipping for the brand new Garrett Turbo....AND a FREE sweatshirt to boot!
Herbert Alpers
Easy checkout
Easy checkout. Shipped without delay.
Rob Brown
Everything was smooth
Everything was smooth with no problems
George Dryer
