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Home Reserve is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.5 out of 5 stars. Last reviewed February 28, 2026.
I love my Home Reserve sectional so much!!! My experience with customer service during my ordering process was excellent. I LOVED putting the pieces together!! The directions were so clear and it was easy to follow. It was so gratifying!!! I love the color, and I want another one!!!
The size is prefect, the assembly was the easiest and straightforward. Everything fit to perfection, the parts were even in there boxes in the correct order of assembly. We love it.
Where do I start? Well, I didn’t realize until after I ordered it that I had to assemble the couch myself, but maybe that one is on me. It took 4.5 weeks to receive it, which is odd considering they’re not even building it, just cutting out some pieces of wood. We finally got it and began assembling the first section and quickly ran into an issue of a piece of hardware missing. We had to set this section aside and start on the next one. While working on the second section, we ran into another issue. A piece of wood that is supposed to connect to another piece like a puzzle had a huge knot in it, keeping them from going together. We managed to sand and scrape it down to get them connected, and we were able to get three of our four sections built, up to the point of adding the fabric covers. I started with the corner section for the fabric covers, and immediately ran into another issue. They had sent two top foam strips with the same angle so they didn’t come together in the corner like they were supposed to. That’s another section we had to set aside unfinished. Finally we got one section fully completed with the fabric covers, and frankly, we hated it. The feel of the cushion was comfortable and we liked the color, but the back of the couch wasn’t high enough and the depth of the seat was awkward, the backend of the seat angled downward too much, and the fabric covers are impossible to put on straight and neat and that makes it look so bad. (Why can’t they just send this to me already assembled?) In addition to these issues we had also dealt with an enormous amount of confusion with the instructions and had to take apart and re-put together sections, and we had to use the sanding block they included (because they know they’re sending you inadequate pieces) on every piece that connected like a puzzle in order to get them to fit together. Also, they advertise that one person can put each section together in 40 minutes (faster with a power drill), but I had help (and a power drill) and it took us 7 hours to get this far. So at that point, our living room was a disaster with unfinished parts of a sectional filling up our floor space and splinters of wood all over the carpet and our clothes, we could only fully complete two of the four sections, and we were extremely frustrated. I sent an email to them detailing all of this. They offered to sent the missing pieces that we needed to complete the other two sections and gave me the option to return the furniture to them with a 15% restocking fee (why? I built it for you, you should pay me a fee) or to donate it for a full refund. Obviously I’m donating it, but I was hoping I wouldn’t have to finish putting this POS together. I had to wait another week to get the replacement parts, and now I’m nine months pregnant and nearly incapable of putting it together so it’s still sitting in pieces in my living room. To top it all off, I realized that with the configuration we chose for our sectional, we planned for one end to be open—no armrest—but the sides of the armless pieces aren’t covered with fabric so it’s just going to be exposed wood on that end. I double checked the website after realizing this and there was no option for a finished armless end. I hate this couch and I hate this company.
They were able to look up my old order to match the fabric and style for replacement covers and an additional piece.
Felt like putting a big, 3-D puzzle together, and the prize was a fantastic couch. At the last minute, I was even able to swap a sectional piece so it would fit better, and the cubbies make for excellent linen storage.
I ordered fabric swatches. They arrived within days. I’m trying to decide fabric and color now.
Great American company to work with! Website setup is great, options are easy to figure out. We ordered a chair, huge ottoman and a couch that's made up of two wide sections. I LOVE that they don't keep overhead and make every order once the customer has ordered it. I didn't mind the wait since I knew this. Once it arrived, I noted that it was well packed and labeled so i knew what box went with which piece. The instructions they included were fantastic and the little details that helped put together the furniture (fabric to go over the foam, carboard triangle to hold up a main piece) are the things that made this a worthwhile purchase. I've already recommended the company to someone else and if I ever need more furniture I will definitely use them again!
When I went on the website to order an additional corner piece for my sectional, the website only had the option to order pieces for the deep seat sectional and wide deep seat sectional. Due to the standard sectional not being shown on the ordering page, I mistakenly ordered a corner piece that did not fit my standard sectional. I did not realize this was the wrong piece until I had it fully put together and tried to connect it to my existing unit. When I contacted customer service, they said that there was an issue with their website and they couldn't get the standard sectional pieces to show on the ordering page and in order to order standard pieces you had to go into the "shop by layout" page and then take off the pieces you don't need. I was told that I should have called customer service to order the additional piece since it wasn't listed on the website. I was then told I would have to pay for return shipping and be charged a restocking fee to return the incorrect piece. After quite a bit of discussion, Home Reserve paid for return shipping, but I still had to pay for the restocking fee. I then had disassemble the incorrect piece and box it back up for return. I also had to wait an additional three weeks to get the correct piece. The website needs to be fixed (or at least some sort of directive put on the ordering page) for ordering additional standard sectional pieces.
Customer service is amazing!!! Unfortunately, product did not work out for my preferences. They did everything right and I highly recommend them!!!
helpful, prompt and always satisfied with my service.
The quality of the furniture, the well-written instructions, the friendly customer service! All top notch!One of my friends is plotting to purchase new furniture from Home Reserve after she helped put mine together!
We wanted two loveseats for our new house. My daughter recommended your company because we both have cats. The samples were great inn helping decided best color for the new family room. The only confusion was that the assembly instructions were for a sectional, not a loveseat. A single call to your help center explained how the instructions were the same and my husband had no problems building the loveseats.
The chick on the phone was very friendly, helpful and knowledgeable. She was able to help me completely. And she stayed in touch (calling me back) untill my purchase was complete. I'm sorry I can't remember her name but she's an outstanding employee in my opinion. And I love my purchase. Thank you again lady.
First, all of the Home Reserve couches I've owned have been the highest quality and have outlasted every other piece of living room furniture purchased. Second, everything is made here in the USA. Third, their customer service is outstanding. I am a customer for life!
Great service!
Great customer service. The directions for assembling the sectional were very thorough. We hired our teenage grandson and his friend to complete the project. They found it very satisfying to put together the very large (7 piece) sectional.
Great customer service and a beautiful product!
Love my sofa! It was the only way we could get one upstairs, box by box. Instructions were easy to follow putting it together. Very comfy to sit and lay on. I would have given it 5 stars except for the strong odor. Even after a month, it still stinks, possible the glue in the osb?
Annoying to build, uncomfortable, and painful return process.
We ordered the trial seat in the wide seat style and cypress retriever fabric on February 3rd, we are still waiting for it to even ship to us and have had no updates.UPDATE.Home Reserve has responded and shipped my item! I will do a further update on the furniture quality once it arrives.
According to TrustPlane, Home Reserve has a 4.5/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/homereserve-com
