Customer Service very responsive
Very easy and quick; customer service was helpful and responsive. Would definitely recommend to others.
HV
Was this helpful?
Heirloom Cloud Corporation
4.950 reviews
Last reviewed: Aug 26, 2025Do you agree with Heirloom Cloud Corporation's TrustScore? Voice your opinion today and hear what 59 customers have already said.
heirloom.cloudMember since Feb 2026
Heirloom Cloud Corporation is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.9 out of 5 stars. Last reviewed August 26, 2025.
Customer Reviews
Write a ReviewFilter:
50 reviews
Love the Cloud option
I did a lot of research before selecting a company. This company sounded sincere and I really liked the Cloud option. I always worry about loosing a flash drive. I really like that I can pay a monthly fee and not have to worry if I download them onto my computer and having it crash. Fast! I sent the box on a Sunday and had an email that items were ready in a few days. I sent a blank tape by mistake and they tried 3 times just to make sure it was blank. Good communication too!
Kathy Abendschein
Was this helpful?
Fabulous service!!!!
The Heirloom staff was extremely knowledgeable and accessible! We are two “older folks” who cannot do technology very well and the Heirloom folks never made us feel stupid or hurried. The product was fabulous! Our memories are now safely saved and and easily shared. We cannot recommend Heirloom highly enough. Fantastic service. Wonderful people
Jill Shute
Was this helpful?
Excellent service and fair price
Excellent service and fair price. Will definitely use them again.
Lawrence Miller
Was this helpful?
Exactly as promised
Exactly as promised. So excited to be able to view old slides and pictures on my phone. Well worth the cost.
Jackie Hamilton
Was this helpful?
Very easy to work with and professional…
Very easy to work with and professional group.
Scott Brown
Was this helpful?
Very happy with the results
Very happy with the results. The decorative cover of the album was not digitized which I wish had been. I should have brought this to their attention.
Mia T
Was this helpful?
Prompt
Prompt, careful handling of our precious items & easy communications during the transfer process.
Patricia
Was this helpful?
I haven't used it
I haven't used it, yet.I'm hesitant to put others on the hook for any followups!
customer
Was this helpful?
Excellent Work with a few Caveats
Dear Heirloom:I hope you're well and thank you for your work on our project. Two things:1. When I signed up for Heirloom, I was sent an email for a 10% discount on my first order:"To welcome you to the Heirloom family, we’re offering 10% off your first order! Just use the code WELCOME10 at checkout and start preserving your memories today."It would have been nice to receive that at my first checkout. I would appreciate Heirloom honoring this discount, as it does amount to a substantial amount.2. When I signed up for the service, I asked the specific question whether the files would be named in connection with the label on the VHS tapes, which was answered in the affirmative. I was disappointed to see that none of the files were labeled to match the VHS label.Other than those issues, the product is very solid and I look forward to the next set of old media to convert.Best regards,Jeff
Jeffrey Michalczak
Was this helpful?
Awesome customer service
This company has the best customer support ever. They are very friendly and responsive to any problem or question you may have. My movies came out great and it was well worth the cost to have them digitized. I enjoyed sharing them with my family, as well.
Anonymous
Was this helpful?
It was effortless and priceless
It was effortless and priceless! You send a precious piece of technology to a place where it will be safe and transformed to an appropriate and easily managed medium. When you listen or watch it, it's powerful!!!Enjoy those memories!
Lizette Laughlin
Was this helpful?
Casey was Lovely‼️a Great experience:)
Casey was Lovely‼️a Great experience:)
Cloice Janson
Was this helpful?
The quality was excellent
The quality was excellent, the turnaround time was really fast, and the customer service over the phone -- with a real, live person -- couldn't have been better.
Esther Benenson
Was this helpful?
👍👍👍👍
Very friendly and helpful
Eugene Walpole
Was this helpful?
Excellent digitization
They did a great job digitizing 25+ old home movies (various formats) dating back to early 1960’s. Very efficient. Would have been 5-star if they could help improve the quality of these videos.
D.Walsh
Was this helpful?
Super kind and helpful staff😊
Super kind and helpful staff😊
Christine S Stinson
Was this helpful?
Great experience
Great experience, friendly staff, answered all questions and did a high quality job of digitizing old family photographs in high resolution. Would highly recommend for reproducing any type of media. Thanks!
Neal Lincoln
Was this helpful?
Professional, communicative, and fast!
Have used Heirloom twice now for home videos and highly recommend!
SJ
Was this helpful?
Easy process.
They accomplished what they said they would do, in a timely manner.
Alex Prostka
Was this helpful?
Cite this page
According to TrustPlane, Heirloom Cloud Corporation has a 4.9/5 rating based on 50 verified reviews as of February 2026. Source: trustplane.app/company/heirloom-cloud