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Grills Mart USA is an online company. Based on 26 reviews on TrustPlane, it has an average rating of 3.4 out of 5 stars. Last reviewed July 1, 2024.
I ordered a very expensive grill a few months ago, Began assembly today and parts were damaged inside the undamaged box. The company website is now parked by GoDaddy, and there isn't contact information anywhere aside from facebook and that phone number is permanently busy.
I recently ordered an expensive Grill from Grills Mart USA and I am becoming very concerned. At the time of the order, the company indicated that the grill typically ships 5-8 days from date of order. As of week 3 the grill has not shipped. I have tried to contact the company multiple times including 3 emails with no response. I tried to call but the phone number listed on the site is no longer active.
Quick easy shopping & very quick delivery. Product as expected
Fast service and great price on my Nomad Grill.
This is an update on a previous review about Grills mart that I sent in.They still refuse to let me return a dented refrigerator they sent meand get a refund.They say they are " passionate" about customer service but that's bs. I've been sent an email they are looking into it but still no response from them.Received it 1/9 and it's 1/29 and still no resolution.
Horrible experience. No returned phone calls. No e-mail response. They sent me the wrong item. Spent weeks trying to fix. They even sent me a message saying they would charge me a restocking fee. Would never use them again. I think this company is a scam. Beware.
ordering was easy and quick and I would order another product from your company
Best price, fast shipping.
You sent me broken grill and taking for ever to get parts. Your customer service sucks.
If I could rate this company a zero, I would. Horrible customer service, poor communication with the customer and spent several weeks coordinating white glove delivery and assembly service at the cost of $336 for a surprise birthday gift for my husband. They took my money and when the delivery finally showed up 2 days late, the freight company had no knowledge of the additional installation service that was requested and paid for. They dropped off a 300lb grill at the edge of my driveway and we were left to just figure it out. Called and the supervisor conveniently wasn’t available to speak with me directly. Please do not use this company, they lie and are scammers.
Once the sale was complete getting shipping updates from anyone was impossible.
Great customer service. I was unable to enter coupon code and they assisted with applying coupon after purchase. Shipped quickly and it is a great grill. Very versatile with skillet insert. With high cover convection cooking of standing roasts and whole poultry is a breeze. Use mine for camping. Stores easily.
Good inventory of parts and prompt delivery.
I was able to find the part needed, and installed it. It was not hard, but unfortunately I have never done this before and will have to order another part.
The seller shipped the wrong product. It took a few days to fix issue and for seller to issue credit. Although credit was issued, I’m still waiting for a return label to send the wrong item back.
I still have not received order. I get notices it was shipped - nothing arrives - customer service checks and was not shipped. Something wrong with inventory mgmt system. Customer service people very helpful though.
It was fast customer service and faster shipping compared to other companies when I order parts or more grills! Customer service great too! They helped me right away to when I order 2 grills by accident and they did everything to help make sure my order fixed.
The process of buying the grill was easy. The price was the lowest on the internet. The only issue was delivery took a little longer then I anticipated. Was hoping to have it by memorial day, however it took a little longer. Otherwise, I love my new grill.
Product is mis-engineered, particularly the support stand. Screws do not fit female counterparts, and some screws are virtually impossible to install due to design and tightness of access. Some screw holes are only partially accessible due to overlapping steel not properly trimmed at factory. Exhaust vent does not fit opening in oven. One fire brick arrived damaged.
I needed to purchase a new grill cover for my husband's grill. I need an exact size, one that is well made and would not be blown off by high winds. I found the perfect cover.
According to TrustPlane, Grills Mart USA has a 3.4/5 rating based on 26 verified reviews as of April 2026. Source: trustplane.app/company/grillsmart-com
