Do you agree with foodpanda.pk's TrustScore? Voice your opinion today and hear what 248 customers have already said.
foodpanda.pk is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.0 out of 5 stars. Last reviewed March 3, 2026.
No customer service helpline, it's a headache to get in touch with chat support. They double-charge you on multiple occasions and do not even refund you. They get the order messed up 90% of the time and do not even process refunds or replacements
I have bad experience with food panda there order cancellation system I accidentally order wrong address soon as realize immediately but there is no cancellation option there is no customer relation link so contact the restaurant and stop the order before preparing and I have paid online after searching I found a way to communicate the customer relation office on chat but refuse refund either I contacted the restaurant but they also don't have option to stop the order after long discussion they refuse to pay me back so delete the app
🚨 SCAM ALERT – FOODPANDA DELIVERY FRAUD 🚨This is not just bad service — this is organized fraud.FoodPanda has turned into a complete scam, and their riders and management appear to be working hand in hand in this dishonest practice. This is NOT the first time this has happened with us. It is the second, third time that after paying advance through the app, the rider simply does not deliver the food.This time, we ordered THREE coffees, paid almost Rs. 3000 in advance, and what did we get?👉 No delivery👉 No rider response👉 No accountabilityDespite repeated calls and messages, the rider deliberately ignored us and vanished. It is very clear what happens next:The rider takes the food, keeps the money (already paid through the app), and disappears — knowing very well that no cash or tip is involved.This is gross negligence, absolute irresponsibility, and blatant unprofessionalism. FoodPanda’s customer support is equally useless — scripted replies, no urgency, no resolution, no shame.At this point, it feels like a systematic scam, not an accident. When this keeps happening again and again, it is no longer a coincidence — it is fraud.⚠️ People should stay ALERT⚠️ Avoid advance payments on FoodPanda⚠️ Think twice before trusting this app with your moneyFrankly, an FIR should be lodged against FoodPanda services. This platform must be made answerable before the public and the nation for cheating customers so openly.Extremely disappointed. Extremely angry.This app has completely lost credibility and trust.FoodPanda = FraudPanda
I have noticed food panda hiding my review of negatives on restaurants and have artificially inflated ratings. Also there is nowhere to call foodpanda or complain.
With all due respect, your rider misled me. He told me that I would receive my order and that I would get a call from the head department. I agreed and trusted his words because he satisfied me by assuring that my order would be delivered. However, he did not guide me properly. If he had guided me correctly, I would have collected my order myself.Instead, he kept repeating that I would receive my order. After that, Foodpanda blocked all contact options, and now they are refusing to process my refund. This is unfair. I am a repeated customer and have placed many orders with Foodpanda. Many times, orders get canceled after 30–40 minutes, and we manage those situations patiently. However, in this case, the rider clearly misled me.I have proof of my conversation with the rider, including records on WhatsApp, which I can provide if required. Kindly double-check this matter and please process my refund.
You said:Today i placed the order of 3 hot chocolates through foodpanda Mcdonolds and i very disappointed 2 were half and 1 was already drunk they were cold i tired to complain but the foodpanda services totally denied they were rude is this a way to deal with the customer is is how u they send you the druken order i am extremely dissapointed i paid 2700 never order from foodpanda they are fruadWrite it extremly in a frustaded manerChatGPT said:Here is an extremely frustrated, angry version you can post as a review or complaint (strong but clear):I am extremely disappointed and frustrated with Foodpanda and McDonald’s today. I ordered 3 hot chocolates, paid 2700, and what I received was absolutely unacceptable.➡️ Two cups were HALF filled➡️ One cup was ALREADY DRUNK➡️ All of them were COLDIs this a joke? Is this how customers are treated after paying full money? This is disgusting, unprofessional, and shameful.When I tried to complain, Foodpanda’s customer service completely denied responsibility and instead of helping, they were rude and dismissive. Not even an apology, not even a proper explanation.So let me ask:❓ Is this the standard of Foodpanda?❓ Is this how you deliver food — half cups and already consumed items?This feels like cheating and fraud. I wasted my money, my time, and my trust. I will NEVER order from Foodpanda again, and I strongly warn others to think twice before using such irresponsible and careless services.Absolutely unacceptable. 👎
Mene day night pizza se lasagna order kia and usmein makhi maari hui thi!
It is with great sadness that I am forced to give this opinion. Food Panda service and staff in Pakistan are extremely poor, with extremely poor ethics and are like a mafia that robs customers and restaurant owners from all sides.
Three times I have ordered Jonny and jugnu from food panda in lahore and all three times the order had some mistake, no fries given, sauce changed, lettece added when specifically asked not to. The quality is simply falling.
App is good. but the customer support and combine delivery system is horrible. recently I ordered food. it was a full plate of biryani but I received half plate. the DAMN rider mix my delivery with someone else. I reach out to customer support for a refund or returning the order back but I don't receive any respond. I waited 30 minutes but nothing comes up. It was a very bad experience when you gave advance payment for the food but don't receive the exact quantity you ordered and paid for. Thank
ABSOLUTE MONKEY BUSINESS
I ordered Nivea Creme for Men and Nivea Lotion from Foodpanda, but received expired and damaged products. The lotion didn’t even have an expiry date and was different from the description. Both orders cost me Rs. 3000, and despite complaints, there’s been no response or refund. Extremely disappointing — Foodpanda is scamming people in Pakistan.
fraud alert
On October 26, 2025, I placed an order worth Rs. 8,700 through Foodpanda to the same address where several previous orders have been successfully delivered.However, the assigned rider reported being unable to locate the address and subsequently cancelled the order. I immediately contacted Foodpanda via chat, but the representative refused to issue a refund — even though there was no issue with my delivery address.As the cancellation occurred due to the rider’s inability to find the location, not any fault on my part. The address remains valid and verifiable, as confirmed by multiple successful past deliveries.
FRAUD ALERT!!!One of my friends went through the same not too long ago.We placed an order and used our Mastercard for payment. The amount was deducted but order wasn’t placed. A few minutes later the order was cancelled. I contacted my bank and they said the amount went through without a glitch. Foodpanda’s chat support is ghosting me now and not responding to a single text of mine. I looked up about this issue on social media and turns out I’m certainly not alone. I have zero expectations on this getting resolved since I know how they operate and the stuff I’ve read from fellow victims. Neither do I have any hopes from their support team which is frankly a joke.I just want others to steer clear of this SCAM app.
I'm regular user of Foodpanda. I have ordered my food from foodguy restaurant and it was late an hour. Firstly, I received a call from Foodpanda call centre for confirmation of cancellation from rider. I refused because I didn't. Afterwards, I reached out to Foodpanda support they guy named as Hassan, the guy was unprofessional and don't know how to deal with the frustrated customer because this is not first time I was ordering from foodguy restaurant. They are always fast in preparation of Food and deliveries were on also on point. Hassan said me for above an hour late order that it would be hot and in fresh condition. Doesn't make sense to me so I had cancelled my order. This is the pathetic experience from not just Foodpanda rider but also Foodpanda support.
2hrs 35mins after driver calls requesting to us to cancel order so he doesn't get a bad review because he still hasn't picked up the food from the restaurant.Last time ever we will use food panda.
Such a low end service no time management Every voucher is fraud Too much extra hidden chargesNever recommend Uninstall Asap
Food panda did a fraud with me today, the rider cancelled the order and I didnt get any food nor my money. Order #yptm-2539-ay9y
Pandamart Payment Deducted, Still No Refund After 18 Days.On 2nd September, Pantamart deducted PKR 23,000 from our account against a grocery order. Since then, we have been stuck in a cycle of false promises. First, they told me it would be resolved in 24–48 hours. Then they said 12 days. Now it’s been more than 18 days and I am still waiting.Just yesterday, they claimed the case is “escalated to JazzCash.” But when I directly contacted JazzCash, they clearly told me the money is not with them. it is stuck inside Pantamart/Foodpanda’s system. Screenshot mein parh sakta hein paisa Pandamart k pass hein. The question is, What were Pantamart’s support and finance teams doing for all these days? Why wait more than 18 days deadline pass hona k bad khiyal aya k Jazz sa bhi poch laita hein. Meanwhile, as a customer, my hard-earned money is blocked, and I am left helpless with nothing but copy-paste responses from chat support.
According to TrustPlane, foodpanda.pk has a 1.0/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/foodpanda-pk
