I have used flighsguru for my flights…
I have used flighsguru for my flights to Canada last year and have booked again for July.Sarah was very helpful with my bookings
Daniel Luff
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Flightsguru
1.84 reviews
Last reviewed: Jan 30, 2026Do you agree with Flightsguru's TrustScore? Voice your opinion today and hear what 4 customers have already said.
flightsguru.co.ukMember since Mar 2026
Flightsguru is an online company. Based on 4 reviews on TrustPlane, it has an average rating of 1.8 out of 5 stars. Last reviewed January 30, 2026.
Customer Reviews
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4 reviews
Paid £10200 for cancelled flights they want to return me £6200
Cancelled flights - Paid £10200 they want to refund me £6200Where do I begin !Booked flights for July 2020 to Orlando for 9 people at at cost of £5936.00, this flight couldn't go ahead because of COVID USA travel restrictions, I asked for a refund but was told only a voucher - which I received but for £5525.00 - due to admin charges !! But they only offered me this when I took down a trust pilot review.Fast forward and I rebook the flight to Orlando for July 2022 - I was originally booked on a BA flight, then a month later they rang me & change to a VIRGIN flight then when my final balance was due on 10.2.22 they changed it to AIR LUFTNASA - but this flight was at ac cost of £10093.26 total !! I understood prices went up & was prepared to pay this as we were finally going on holiday!24 hours before our flight, we had a text from AirLuftansa information us the flights had been cancelled, we tried to contact FLIGHT GURU, we were told the flight wasn't cancelled & to travel to Heathrow, we asked to speak to someone to fix us new flights I was told no one in the office to sort this until 2pm, I never received any call. I contacted AIR LUFTANSA who assured me my flights were cancelled, and to contact my supplier. After numerous emails to FLIGHT GURU - the next day they agreeed the flight had been cancelled, they offered us no alternative flights, but as AIR LUFTANSA had confirmed I would receive a full refund of my tickets, I booked alternative flights to fly out from Manchester the following day, this was the next available flight to get us all to Orlando.I have had numerous email after email with PAUL at FLIGHT GURU who is now saying I will receive £6200 refund for my flights, he first said that this is all AIR LUFTANSA are refunding, I asked him where my other monies where - he said all my monies went to AIR LUFTANSA, bu they are only paying £6200 as they were specific fares !! Specific fares have clauses on if the consumer cancels not if the airline cannot supply the service you have paid for, but I had previously been told by AIR LUFTANSA that a full refund would be madePAUL @ FLIGHT GURU will not give me any so called correspondence from AIR LUFTANSA, and when I have repeatedly asked for it he says its with a 3RD PARTY, but he wont give me there detailsMY AGREEMENT IS WITH FLIGHT GURU - YOU SUPPLIED ME THE GOODS, IF YOU DECIDE TO USE A 3RD PARTY YOU SHOULD BE INSURED FOR THIS OR INFORM THE CUSTOMERIm in contact with ABTA, CAA, AIR LUFTANSA as we speak, I also have a freind who works on TV who has highlighted this to the channel Simon Calder has been messaged too I will pursue this till I receive monies I paid, I will take this & all evidence to a solicitor, and will not give upPlease we all work hard to have family holidays, do not book with this company Im sure I'll get a phone call to remove this review as they always do, I found a Facebook page full of these complaints so i'm not an isolated case, how can this happen in 2022 - this is FRAUD
Helen
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These people are a bunch of crooks
These people are a bunch of crooks. I needed a flight to Malaysia with a flexible return. I paid way over the odds on the assurance that the return was flexible and that no costs would be incurred if I made a change. When I later tried to bring the return forward I was told this would cost £175 - for compulsory taxation! When I protested the charge was magically reduced to £68. I reluctantly paid but I will be making a claim through the courts for breach of contract.
Tony Toller
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FAILURE TO REIMBURSE REFUNDS
Last year I booked a Virgin return flight from Gatwick to St Lucia though Flightsguru. The return flight, on 30th March, was cancelled due to Covid. I called a few times to ask about a refund, but Virgin was overridden by such requests for most of 2020, so idid not press the matter. Virgin has now caught up with refunds, but despite continued requests, Flightsguru have failed to activate my refund. Each time I call (at least 8 times in the past 2 months), I am told that they will keep me informed, but never call back despite promising to do so. Flightsguru advertise membership of Trustpilot on their webpage. Does Trustpilot ever scrutinise/remove their members? If not, why not?
Carole Pountney
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According to TrustPlane, Flightsguru has a 1.8/5 rating based on 4 verified reviews as of April 2026. Source: trustplane.app/company/flightsguru-co-uk