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First Premier Home Warranty is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.1 out of 5 stars. Last reviewed March 4, 2026.
I bought the policy from First Premier and pay upfront and now my AC unit need repairing and they are not receiving calls, after one hour or 45 minutes they receive call and disconnect by their end.They don’t want to facilitate the customer, they ROB the customer, this company absolute 100% SCAMMERS company.They playing with customers.
Totally unresponsive! This company is a joke. It's as though it's being managed by 10 - 12 rear old kids. Calling for anything takes 5 to 10 minutes and many, many rings for them to answer the phone. They use unreputable contractors and don't even respond when they are notified of dishonest business practices. Paying the3m in advance might as well be a charitable donation, because the customer receives NOTHING in return. *************Stay away!
Had a couple of polices they never accept claims worst experience ever
If I could give this company a minus zero for a review I would. I submitted a claim back in August 2025. They refused to fix my stove eventhough I supplied them with all the needed info. I finally out of disgust for this company agreed to a $50 cash in lieu of service back on 10/30/25. I have called over 10x since then. I’m either on hold for an hour or disconnected or told my $50 will go out next week. This company are scammers and defraud people. Take my honest word DO NOT USE THEM!! Find another warranty company and look at the reviews first!!
Kim was very helpful and addressed my concerns properly appreciate all she does and she at least answered the phone with professional attitude and concerns for my issues. Hopefully you appreciate all she does! Excellent Employee restored my belief in the company!BestVito
Roger explained it very well and sold me. Thank you
I have been waiting for a valid tech to be assigned our claim (refrigerator is no longer cooling). It has been 4 weeks now. They keep sending back referral after bad referral stating my claim has been 'assigned'. The first two companies said they no longer do business with First Premier. The other two just never responded. This is the first year using First Premier.
Roger worked to get me the Best Rate possible for a Home Warranty.
Excellent customer service
So far not so good. I just joined & was the told that i had to wait 30 days to make any kind of claim.
The willingness to work on the best deal for me.
I'm new to this, but the person that I talked to was very helpful and courteous. Thank you.
My first contact was with Andrew…I had made a list of questions and he answered all of them very well. My second contact was with Jason Adams. My experience with him was very informative, but more importantly there was no pressure, just good customer service. Hopefully in the next year, I’ll get to become familiar with First Premier and be able to recommend First Premier to friends who have or are planning to relocate to AZ from CA.
Nothing yet! I haven't got anything from you all. I've requested something to show what im paying for Please @
He was very polite and knowledgeable, I love his honesty and respect for my needs, all around great personality.
Isaac was patient and knowledgeable about the policy. He explained it and was helpful in detailing the price structure and service calls.
The lady I spoke to was Awsome she was so kind,helpful, we had choice Home Warranty and it took them over a week to get back with us, then Select Home Warranty, we had to to pay there contractor $90.00 for service call then pay the contractor $400.00 for a $50.00 part, igniter, took almost 2 weeks in very.cold temperatures,with babys in the house so we had to buy electric heaters and Select Home Warranty will reimburse us $150.00, and that takes a month or so, and can never speak to a English speaking person, it was overwhelming and so frustrating, So now were with Premier Home Warranty , we haven't had to need them yet, I just hope and pray if and when we do, all goes really good, thank you first premier
Steve was very clear with his presentation and offered a lower price because I was in a well covered area. I appreciated that.
Very fast sign up and explained details 2 months free add on !
The representative was nice and he explained everything to where i could understand and the price was in my budget. Thank you
According to TrustPlane, First Premier Home Warranty has a 3.1/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/firstpremierhomewarranty-com
