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ezStorage is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.3 out of 5 stars. Last reviewed September 11, 2025.
They charged me so much for poor customer service and late delivery- I took a day off to wait for their delivery, and it ended up being extremely late. The customer service was also very unhelpful- they said they'd call back about the eta of my items but never did. When I called them again to ask, they replied rudely and sounded extremely annoyed at me. Expensive and inefficient! Would not recommend.
Am not a person who like to complaint! But this company is forcing me to do. Worst scammers ever! Life Storage and EZ Storage merged, and they had issues with payments. They keep asking for payment fees.1. I arranged a schedule, but they keep changing the timing, forcing me to reschedule all my appointments.2. The staff are RUDE when replying to messages!3. Biggest scammer ever—this company is a joke.Never rent from them.Absolutely useless!
Worst scammers ever, Life Storage and EZ storage merged and they had a problem with their automatic payments, resulting in a 175.00$ fee charged to me for being late when it was their billing issue. I tried to resolve this problem with a Custer service rep who could care less big corporate company praying on less fortunate people. Don’t rent from them
I have had my things with EZ storage for over 2 years. They are nice enough when you sign up. From that moment on every question or concern will result in a "sorry, there's nothing we can do". An error turned ino a $170 fee on an $85 p/mo unit. Believe me, I will never use or recommend ezStorage again.
Perfect service, the whole company really takes responsibility for what they do and you can actually notice it in every part of the process! thank you
false advertisment. , they offer one rate online for one year then change it with-in 3 months
Best smartphone in $109.99 i hope this may cost but seriously its specifications is best class Quad camera setup , Powerful battery
This place is the best in Maryland Always nice and very clean and organized that's why I give 5 stars but I would give 1000 stars , the managers are the best and friendly I do recommend it to everyone
The staff Marnie was polite and very helpful in my decision about size unit I needed. The process was easy. The building was clean and well lit.
Setting up the account was a breeze. Everyone pitched in to take care of us and get us started. The facility is very clean and modern.
Very knowledgeable clean respectful like the price
facility was clean. Staff was friendly and helpful
No RESTROOMS outside of business hours, overpriced, the whole building smells like a chemical factory, the swinging doors are a hassle, and the traffic light in front of the building doesn’t even work right, your on-site employee could at least give people a heads up of this but doesn’t.
I was very impressed with two customer service representatives. They were very nice and explained the rental agreement clearly. Great facility!
Clean facility and helpful friendly staff
Great place for storage! This is the second time I've used them and I would highly recommend them.
Coming in the door to do business with your company and rent one of your storage space , Georage verblally attacked me on my 1st visit 2rd visit . §o i asked him to treat me like every other customer coming through the gate ,and only adress or speak to me if it's business . On my 3rd visit to my rented storage unit george didn't respect my wishes and request , in front if my niece and nefew who i inform of his verble abuse to me . As i move forward renting this storage unit please keep your emplyee george as far away from me as possible . A paying customer ODESSA GHEE
Our Unit is very easy to get to and the staff is very help full!
Storage unit needs to be updated, coming from another Ez Storage place I was really disappointed. It is a big difference from the newer place
Very clean. Reserving the unit was easy and the associates who run the building are very friendly and helpful.
According to TrustPlane, ezStorage has a 4.3/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/ezstorage-com
