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ESAPet

4.650 reviews
Last reviewed: Feb 26, 2026

Do you agree with ESAPet's TrustScore? Voice your opinion today and hear what 192 customers have already said.

esapet.comMember since Mar 2026

ESAPet is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.6 out of 5 stars. Last reviewed February 26, 2026.

Customer Reviews

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I ordered a ESA letter and a PSD…

I ordered a ESA letter and a PSD CERTIFICATE i Only RECEIVED THE ESA LETTER I had to call in order to get a therapist to give me a review. Also, I’m very disappointed in this service. I need my PSD letter for travel. The therapist never mentioned the psd letter to me, i had to call you guys to get my esa letter after not hearing from anyone for two days.i called yesterday and i got refunded for not receiving the psd letter.

Latarsha Renae Taylor
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Incredibly easy and helpful!

ESA Pet is probably the easiest process ever! It took a few days as I applied on a Friday but I got everything completed on Monday! Everyone I interacted with was extremely professional, kind, and helpful. The process was super easy and I was connected with specialists seamlessly and with no issues.

Melanie
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I am trying too acess my ESA letter

I am trying too acess my ESA letter Still haven’t gotten it Paid for it last week need my letter plz and thank you

Yvette Wallace
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Fantastic Experience!

I had a fantastic experience working with Alicia Fahr and greatly appreciated her help throughout the process. Alica connected with me directly very quickly, and was an absolute joy to talk to as we discussed my specific situation. I'm absolutely going to recommend ESAPet to anyone I know that may need of their services.

Ian Villarreal
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Quick and simple

Quick and simple

Hanuel Santiago
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Very easy and smooth process

Very easy and smooth process. Brittney was very helpful and made me feel very comfortable and guided me through the whole process

Chino
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Great company

I think ESAPet is very thorough and legitimate and I have had nothing but positive experiences with them. I highly recommend this company.

LeeAnne Hazzard
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Excellent service with fast turn…

Excellent service with fast turn around. Counselor was pleasant and professional. I highly recommend this service.

Eric Runyon
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Best site yet

This was quick and painless. I appreciate how quickly a therapist reached out to me, and how compassionate she was. I will be renewing and if I ever get another cat, I will immediately be here to certify it.

Bri Bachle
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Professional, Fast, and Easy

My assigned therapist, Diana Johnson, was incredibly kind and very nice to talk to over the phone. The application process was very simple and got my letter by the end of the week after applying.

Paul Robinson
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I give ESApet a Thumbs up

I give ESApet a Thumbs up! I was able to reach out by phone to their call center. The therapist I was assigned was thorough and made me feel at ease answering personal questions. I did recieve access to a copy of our approved letter through the dashboard provided.

pet owner
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So simple and easy

The process was so simple and only took me a few minutes online. Once that was done, a therapist called me the same day and I had a letter within a minute after that. Wish everyone made it this easy. I would highly recommend.

Derick
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If I could give this 10 stars

If I could give this 10 stars, I would. It was fast, easy, and very understanding.

CHRISTOPHER CORNETT
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So easy!

They made the process so easy. My phone call was only a few minutes long. I was skeptical at first, but everything was so easy and I got my ESA letter within the hour of my phone call.

Allison H.
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Very professional

Very professional, Adrian was the one who followed up with me with a passionate understanding of my health issue. She made it easy and replied to me within 24 hours, as she promised. Thank you.

Samah Sabry
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Very professional the healthcare…

Very professional the healthcare provider was thoughtful, caring and very helpful.

Squire Boone
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Update from yesterday’s review

Update from yesterday’s review. I was able to open the file and print the ESA letter and I’m pleased with the results and the fast response to receive the letter.

Albert Diggles
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Fast and helpful

The process was fast, thorough and produced the result I was hoping for. I'm no longer having to pay monthly rent and will be reimbursed for pet deposit. Thank you

Connie Benson
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Second year in a row - Highly recommended!

This is my 2nd year using ESAPets and the service continues to be straight forward and efficient. The therapist are very attuned and understanding, making it a very honest experience. Highly recommended!

Emily Ingram
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Worked perfectly!

Worked for me, my pet was allowed to live with me with no pet fees! The licensed therapist I spoke to was very kind and responded quickly to any questions I had after the phone call. Would recommend!

June Kingery
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Cite this page

According to TrustPlane, ESAPet has a 4.6/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/esapet-com