There are much better competitors. Don't use eFood
I use eFood for 1 year now. It went pretty good that in October 2025 decided to go Pro.Last week, I requested an email change, Which you cannot do yourself (this should be high on every app possibility list!).CS told me to email privacy. Which I did. No confirmation nor information about the procedure was receive (BAD!)A few days later I noticed I couldn't login into my old email address anymore, nor into the new email I provided and I requested for an update.And I never received a reply. I don't mind waiting. I do mind, I hate, not being informed,So yesterday I filed a complaint and requested a refund for the rest of my Pro time 9 Months.Guess what?! Their privacy department is able to use email. First their salution was "Sir", completely wrong. Then they said their procedure gives them 30 days time for an email change.That's completely fine with me. But what they did is blocking the use of my old email without enabling my new one. Meaning: You STOLE time of my PRO subscription!As I said I requested a refund which can only be given when that horrible privacy department has done their work. And I lose even more money. Yes, it isn't a big amount, but it is mine!I also filed an official complaint, which of course I will never hear back from again.Companies should learn that they better be honest and clear. Not being informed, or being lied to. Not being answered to questions, it is clear those companies don't care a single bit about their customers.
Karin
I have ordered food today through…
I have ordered food today through Efood, 1h of delay and i said its okey! When i have contacted their CS to find a solution regarding my issue, 2 of their agents didn’t even bother to find a solution and every time they close the chat without bothering (Eleni D. / Alexandra B.) i guess you should check more their behaviour and abilities to handle a costumer request! But after all a nice agent named Konstantinos T. did the necessary and immediately found a solution and was the sweetest who really fixed all what happened by his colleagues ( that he should be their supervisor probably so he teach them how to be a professional) this one star is regarding the experience i have with the previous two agents, but the 5 stars goes for Konstantinos T. You were amazing
Firas Wayli
They are just terrible
As long as you have no issue with your order all is ok. The minute you have you are done. You have to lose an immense period of time to communicate with them, if finally you will be able to do it successfully. EXTEMELY BAD SERVICE and I am a pro member ....
Pavlos Ioannidis
Waste of time
First order 20 min cancelled.Second order 30 cancelledWaste of time, they let shops do what they want.
Bad
I double checked the address before…
I double checked the address before hitting send. My order went to the wrong address and I have been charged for it. No reponse on the chat. phone or email.I want a refund and nothing. A problem with efoods system and I end up paying for it. Unacceptable.
Elpida Rekka
The company double charges and does not…
The company double charges and does not give the money back or try to resolve the case.Every time the so called “Support” gives phrases as answers and closes the case. Most likely the support ist just a bad designed chatbot.
Expat Germany
Very good app
Very good app
ɪͫ Ɗυʄfɘ͢ʀ Ɗυʄfɘ͢ʀ
SECURITY BREACH - PROTECT YOUR CARDS
Someone from another city in Greece - i live in Athens - stole my credit card details through their official website and made two orders. I called the store in Xanthi and they told me that this has happened before through their website to a girl from Thessaloniki. Also, I called the police and made a formal complaint. I asked them to report the security breach that occurred via email, but they categorically denied it, of course due to GDPR. Since then, I started ordering through box.gr and I am quite satisfied because I have never encountered such bad service, especially from their rude managers who didn't even ask for an apology. They are clueless, having people's cards on their site without mentioning that they get hacked by kids.
Dimitrios
Very good and fast service
Very good and fast service. Excellent variety of very good offers.
Christina Pilou
Good deals
I can find the best deals from there and i can pay with my credit card
John
Don't respect workers rights and forced…
Don't respect workers rights and forced their employees to write positive reviews in their social media accounts and here as well
Chris
eFood screws Mitso gamiesai
eFood screws it's workers with the help of Mitsotakis (gamiesai)
James Page
#cancel_efood
#cancel_efood
Kostas K.
Never again
Does not worth it
Dimitrios Kefalas
EFOOD Tyrany or Dynasty?
Parent company is Delivery Hero.So it using practices of Tyrany in order to get as many as they can from workers.Efood.gr is forcing their delivery riders to switch to "freelancer" contract or get fired.It's not Acceptable.
Ctami voya
Bad reviews for shops are not…
Bad reviews for shops are not published! So shop rating is false!
Nikos Telis
Very good services
Very good services
Orestis Geniatakis
Full of Fake Reviews
This is a really great application but can be very misleading if you have not personally tried a restaurant. It seems that restaurant owners make a big number of fake 5 star reviews and efood will not or has not found a way to stop this from happening. Maybe detailed review texts should be mandatory or the same user could make a limited number of reviews for the same restaurant. This could also be solved statistically.
Svetlana
bad customer support
ordered, cancelled, no refund yet.
mpizos
