Easy to follow course that will leave…
Easy to follow course that will leave you feeling confident and ready for installs!
Taylor Soety
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Donna Bella Hair
4.447 reviews
Last reviewed: Mar 7, 2026Do you agree with Donna Bella Hair's TrustScore? Voice your opinion today and hear what 47 customers have already said.
donnabellahair.comMember since Mar 2026
Donna Bella Hair is an online company. Based on 47 reviews on TrustPlane, it has an average rating of 4.4 out of 5 stars. Last reviewed March 7, 2026.
Customer Reviews
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47 reviews
Best hair quality and best service!
Best hair quality and best service!
Samantha Simone
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Quick response
Quick response. Always nice and helpful
Bobbi Russell
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I'm just so disappointed
I'm just so disappointed. I ordered hair (one full pack) in 2024 and it was absolutely gorgeous - very full, nice thick ends. I ordered the same thing in 2025 (one full pack) and it was absolutely horrible. It was probably 60% of the thickness/volume from the year before. I reached out to customer service and they're unwilling to help outside of a 25% discount - big deal, they offer that on Black Friday anyway. They won't admit to a reason it was so different and thinner. I also sent photos that were taken within a few days after install and clearly show a difference. Something obviously changed between the years - either decreased hair per pack, manufacturing changes, thinner ends/more short hairs, etc. It's gaslighting to see a huge change but no one will admit to it. Until DB makes this right, I'll be writing about my experience all over the internet.
Melissa
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Shaelah Was absolutely amazing
Shaelah Was absolutely amazing! How lucky is Donna Bella is so lucky to have an employee like her!
Heather Rhyne
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easy to use message feature
It was easy to message and the response was quick, it wasn't hard to submit a question at all
Brittney C
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Better to go with a different brand
It seems not that they are inexpensive and have great reviews, but you’re really just paying for the inexpensiveness. The reviews must be a scam because this was properly installed to the T and started falling out after a few days. The adhesive must not be as durable as the more expensive brands so you are wasting money by going the cheaper route. Besides that it starts falling out after a few days, the hair starts to feel crusty after a wash or 2 no matter if you add oil to the ends and heat protector to help keep the hair in tact. The hair is very thin to begin with that if you’re looking to add length you’re going to have to add tons of hair to get it to blend.
jlove
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I love Donna Bella hair
I love Donna Bella hair. Last long & customer service is great!
Alina Louise
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Been buying Donna Bella Extensions for…
Been buying Donna Bella Extensions for 10 years. The quality has increasingly gotten better , not that they were bad, they've just improved. Also, customer service is an added plus, and was very helpful with my order when we thought it had been lost.
Dayna
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She was so incredibly nice and helpful
She was so incredibly nice and helpful! My issue was resolved quickly! Thank you!!
Jennifer Mesa
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Donna Bella is hands down the best!
I can not recommend Donna Bella enough! They have fast shipping and products are amazing!
Charli Godwin
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I don’t know what has happened to the…
I don’t know what has happened to the quality of tape ins you guys used to carry.. but the last FIVE orders of tape ins my client has purchased from Donna Bella HAS BEEN ABSOLUTE TRASH. So total packs purchased has been at least 25.. every single time we’ve installed NEW HAIR the tape that YOU GUYS have provided on the wefts literally slide off and SOMETIMES there is even 2 pieces of tape layered onto 1 weft! The tape just sheds because it’s sitting on top of another piece of tape..You guys have COST ME SO MUCH money because I’ve been re-taping and reinstalling so that I can keep a good rapport with my guest.. because of your INCONSISTENT product/production I am having to lose income to make something right that I DIDN’T MAKE WRONG in the first place.I’m contacting a lawyer to see what my options are.I’ve always recommended Donna Bella, to hundreds of ladies and that time might be coming to an end.
Kaci
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Customer service Response was quick and…
Customer service Response was quick and solved my issue promptly
Vanessa
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I’ve been using this company for a long…
I’ve been using this company for a long time. The quality of the hair is wonderful, but more importantly, it’s the staff who is very quick to respond. They were very helpful. They were very kind and patient and knew their product ! You won’t be disappointed and no IWas NOT paid to say any of this… Very happy with Donna Bella Hair… sincerely Suzee
Suzee Kerr
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THANK YOU SHAELAH
I realized I would need to do overnight shipping rather than 2-day shipping due to Thanksgiving coming up, when I emailed the customer service on a whim they immediately got back with me and shipped my item IMMEDIATELY for free! Such a nice thing to do for the holidays, I’ve only purchased hair from here 2 times as well! Thank you guys for amazing customer service.
Lillian Denien
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The customer service was excellent!
The customer service was excellent!
Amber Harris
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Great customer service
Great customer service, great communication. The quality is amazing. Been a customer for 3 years. Thanks Donna Bella.
Jenna
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This company’s professionalism and…
This company’s professionalism and quality of products have taken a steep decline. I ordered my last order with this company. They took $750 from me and shipped me poor quality hair. Less than a month and it’s like wearing a horses tail on my head! They will not refund me and that’s ok, because they’ll never get another order from me. They reply to ratings as if their clients are important when in reality , clients are the last on the hierarchy of importance.
M E
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Quick Response when I made a mistake…
Quick Response when I made a mistake with my delivery address. Easy to work with!
Amy Geister
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perfect color match
Excellent customer care ..
Ellen F.
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Cite this page
According to TrustPlane, Donna Bella Hair has a 4.4/5 rating based on 47 verified reviews as of April 2026. Source: trustplane.app/company/donnabellahair-com