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DHX-Dependable Hawaiian Express is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.9 out of 5 stars. Last reviewed February 27, 2026.
Shipping to Hawaii and need a dependable carrier. DHX is the way to go. I use DHX for all my accounts to Hawaii. Theresa Gomez always goes above and beyond to get my shipments shipped on time and delivered safely. Theresa has saved me time and money and for this I will always be a loyal customer.
Our account representative, John Takizawa, has been very helpful and professional in coordinating our mainland shipments. He makes it easy to obtain quotes and updates, and we don’t have to reach out to multiple contacts. Having one point of contact for all services really streamlines our process.
Our experience with DHX was defined by a lack of coordination and foresight. We requested a quote in December for a February delivery, yet the process was plagued by preventable issues that forced us to go back to our customer three separate times with bad news.Billing Delays: Despite the long lead time, we weren't given payment info until the day after the initial ETA. Because DHX delayed the billing, we couldn't use our standard check process without further stalling the delivery. This forced us into a corner where we had to pay immediately via credit card and incur a 3% fee just to keep things moving. DHX did give us a concession on that fee.The Quoting Bait-and-Switch: When our customer requested inside delivery, we were quoted a specific rate which we then collected from our client. However, once the Station Manager realized the address was on the second floor, they hiked the fee by over $100 to add an extra person.Lack of Process: This could have been avoided if DHX had gathered the necessary parameters during the initial quoting phase. Because no questions were asked about stairs or elevators upfront, we had no way of communicating these limitations to our customer.Ultimately, we had to absorb the additional $100 ourselves to save face and protect our reputation. It is unprofessional to change terms and costs repeatedly because a provider failed to gather basic delivery details.
Nothing has changed, DHX is still the best.
This was my first time coordinating a large shipment from San Francisco to Hawaii. Theresa Gomez was very helpful throughout the entire processes. From answering my questions (I had many!) to pick up and delivery coordination, she was always on it and responded in a timely manner. I highly recommend DHX and will definitely work with them in the future!
For many years now, every time that I have worked with the crew at DHX or DGX ~ I Have Always Received Great Customer Care & Service. Sincerely, Albert A. Cianfrocca ~ CH POWELL / Tandem Global Logistics
I have to say that I was a bit scared to deal with a moving company (heard a lot of bad stories about moving companies), however DHX was fantastic. NO headache and no hiccups at all. Very easy move. Theresa from the main office was so accommodating and easy to communicate. Will be using DHS again. Thank you.
Quick quote turnaround time. Friendly and helpful customer service and salespeople. Excellent prices. Quick and reliable service and delivery after arriving at port.
DHX always has an actual person to speak with when you call. Always professional and friendly.
These guys have been great to work with. Very easy to communicate with and super reliable. I would highly recommend using them for your freight needs.
Excellent service! Excellent pricing!
FAST SERVICE
Great services in HI warehousing, including on time delivery and reply the email in timely
My experience was amazing the team that helped me get product from California to Hawaii via air freight helped me out so much. Quick fast and easy. I had know worries. I really appreciate everyone’s help down to the driver. I love DHX
From start to finish, and to everyone i spoke to, my experience with DHX was fabulous!!! Each person along the way was friendly, expedient, and thorough. i will definitely take all my shipping/freight forward business to them. Thank you DHX.
The customer services is great and the staff is responsive.
DHX – Dependable Hawaiian Express truly lives up to its name. From start to finish, their service was professional, reliable, and smooth. Their team clearly knows logistics inside and out, and they handle every detail with care and efficiency.Special thanks to Gloria Bishop, Laurie McQuaid, and Tania Bettencourt for their outstanding customer support and operations. Their responsiveness, attention to detail, and willingness to go the extra mile made the entire process stress-free and seamless. It’s rare to find a team that combines professionalism with genuine care for their clients—and DHX delivers exactly that.Highly recommended for anyone looking for dependable, well-coordinated shipping services. You’re in excellent hands with DHX! 🌺🚢
I HAVE MOVED SEVERAL LOADS WITH THE SAN LEANDRO TEAM TO HAWAII FROM STOCKTON CA THERESA GOMEZ WHO IS PART OF THE SAN LEANDRO TEAM HAS BEEN VERY HELPFUL WITH KEEPING ME UPDATED. THE REST OF THE TEAM HAS BEEN VERY RESPONSIVE WHEN I HAVE EMAILED ASKING FOR UPDATES AS WELL. IN THIS INDUSTRY COMMINICATION IS KEY NICE JOB SAN LEANDRO TEAM
Customer service is excellent
DHX makes it easy to get quotes. Their team is always super helpful, and I have never had a damaged delivery!
According to TrustPlane, DHX-Dependable Hawaiian Express has a 4.9/5 rating based on 50 verified reviews as of February 2026. Source: trustplane.app/company/dhx-com
