great new colors
great new colors
Richard Wickstrom
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Stuart Semple
1.950 reviews
Last reviewed: Mar 7, 2026Do you agree with Stuart Semple's TrustScore? Voice your opinion today and hear what 1,695 customers have already said.
culturehustle.comMember since Mar 2026
Stuart Semple is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.9 out of 5 stars. Last reviewed March 7, 2026.
Customer Reviews
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50 reviews
DO NOT ORDER. It will never come.
Ordered a load of pigments back in Jan 2026 with fast track shipping (£30 extra) - 36 days later and multiple email chases the order is still showing as "making" and emails are generic and do not provide any clear ETA. After requesting for a refund and hearing nothing I went to check their social media. I noticed they're advertising free pink pigment with orders for the 10 year anniversary, and when I asked in the comments if they'd finally ship my order I was blocked. Looking at other reviews and comments, others have had the same issues with them for over a year. I have done a charge back with my bank and I recommend avoiding buying ANYTHING from these guys as it appears like they could be going into administration.
Hannah Gabriel
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Waiting 8 months for an order
Waiting 8 months for an order. Contacted via email several times and just getting Bot responses and nothing else. Don't waste your time or money.
Edd Ryan
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Didn't get the product and 3 months has…
Didn't get the product and 3 months has passed. Wrote multiple e-mails with refund requests, without success. This is a fraud!
Lukasz Olek
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Good stuff bad communications
The quality of pigments and acrylic colors is very high, colors are beautiful. The thing I can not give 5 stars - client service. I understand the thing about small business and that you need time to make your stuff. But. I would prefere to have honest information about time of production. If you tell me - ok, it take 2 weeks longer and the date is this , I'm happy. If you tell me - you are our priority, we are working on it - it sounds like a bullsh*t. In fact i was nearly sure that I've simply lost my money when I saw that my order was dispatched. Another small problem - packaging. Phase pigment jar didn't have a protection cover so when I opened it i made a disaster .
Ксения Орехова
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Black 4.0 is a fantastic product
Black 4.0 is a fantastic product. I use it with vintage camera lenses to reduce stray light beams that can cause aberrations, and also in regular painting when the situation calls for it. I would like to see more products that enable me to play with reflectance, i.e. paints or pigments that change color under different colors of light, or possibly clear coats that react to or block infra-red and UV light.
Nicholas Lysiak
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long wait but AWESOME
Had a longer waiting time (aprx. 3 months), but it was absolutely worth it! Things can take time, I know that by myself. But if you can afford the time, it is just great.
Robert Lösch
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Delivery/shipping was fast and product…
Delivery/shipping was fast and product do what it says
Viggo Malcolm Gross-Hellsen
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Vibrant colors
Overall very happy with the vibrancy of the pigments, and how bright they are under black light. Looking forward to using these in more projects going forward.
Matthew McGauran
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What need to be corrected.
I waited months for delivery of an order. Every email was ignored. Every comment on social media and YouTube was ignored. The actual paint and base are great and as advertised. But the overall feeling for months that I was scammed out of money was very real. I would happily buy my materials here and would LOVE to support Stuart and his mission. But until those things are addressed and corrected, I won’t be doing it again. Which is a shame.
Rob Quinn
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Clown-car company
Clown-car company, one order was fulfilled (present), now most recent order is six months late and nothing but AI customer service service loops. Do not entrust your money to this "company".
Bryan
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great product but large lead time and…
great product but large lead time and customer service was lovely but could not answer my questions on when I would get my order, they would say they would get back to me and never did.
Leonardo Pisano
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Scam and bad costumer service
I ordered paint in OCTOBER and corrected the shipping address immediately after placing the order. Despite informing the company right away and contacting them several times afterward to confirm the updated address and request a refund, nothing was resolved. Instead, I received repeated explanations for delays, including an unusual claim that a PLANE CRASH had caused the shipment issue. In the end, I was told that neither cancelling the order nor changing the address was possible.Overall, this was one of the most frustrating and disappointing customer service experiences I have had.
David Oppermann
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I put my order in way back on black…
I put my order in way back on black friday. Its now Feb. 25th and I still don't have my order, or gotten any clear answer. Just the same ai generated messages.
Panda
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Constantly late with deliveries and…
Constantly late with deliveries and people have been getting the wrong deliveries or none at all. Avoid it
Revan Raven X-
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Best paint ever, worst service ever :(
I honestly thought my money was lost – but then the unexpected happened: My paint showed up.I placed the order at the beginning of October 2025, and the money was withdrawn immediately. After six weeks, I still hadn’t heard anything, so I sent emails and received replies saying they would fix it quickly. Unfortunately, it turned out those were AI-generated emails, and I kept trying without any success.When I had finally given up and thought my €160 were gone, I decided to ask them to cancel the order. I sent 4–5 emails requesting a cancellation. Then the unexpected happened – they shipped the paint.I have now received it, and it is truly very good paint. Unfortunately, this will be the only time I order from them, because I simply don’t dare to order again.I hope it was just a bad period for them and that they manage to improve their customer service, because the quality of the paint is absolutely top-notch.My advice to anyone who hasn’t received their paint: try asking them to cancel the order. It worked for me.
Mikkel Vinther Thomsen
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The blackest paint
The blackest paint. Perfect.
Jeff Stroup
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Ordered a birthday gift for my…
Ordered a birthday gift for my boyfriend on the 14th of January 2026. I ordered with a debet card. And after I ordered I read all the bad reviews online about Culture Hustle. Instant regret! So I got really scared about not getting the products and not getting my money back. On the 12th of February 2026 I send them a message through their website asking when I could expect my order, and the day after I recieved a shipment link from the Royal Mail, this was a real, existing track and trace, no fake one. I received all the goods on Friday the 20th of February 2026 (I live in The Netherlands). Everything is there. But I don't know about the quality, because it's a gift and I am not going to use it myself. I ordered 4 pigment colors, the PHAZE changing color, 1 YOLO and the topcoat. I don't know if I was lucky. A month is still fairly long, but I was relieved nonetheless.
Minouk
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You're never getting that order
Unfortunately, they’re a real mess.I’ve been ordering from Culture Hustle for years. The paints are interesting and unique, though definitely overpriced. The bigger issue is that they can’t keep up with orders. Delivery times have grown longer and longer, now stretching into months. I’ve been waiting on an $85.00 order since April 2025.When you reach out, you receive a odd sappy AI bot responses “You are right and this is not the experience we want for any artist.” The AI tells you that your order has been marked as “priority,” but you never hear from them again.It’s especially frustrating given all those videos of Stuart Semple breathlessly accusing other paint companies of cheating artists by not putting enough pigment in their paints. The rhetoric about supporting artists rings hollow when orders go unfulfilled for months.It’s disappointing to see a company that once seemed genuinely committed to supporting artists turn into something that feels unreliable and kind of exploitative. I would recommend looking into Golden Artist Colors, especially their “SoFlat” line. They care deeply about their paint and some of the best customer service of any paint company.
Nicole Duennebier
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Great paints
The quality of the acrylic potions is second to none. I’m not an artist, I’m a crafter but the paints are top notch I for my use.
Chris Coldbreath
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According to TrustPlane, Stuart Semple has a 1.9/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/culturehustle-com