Carlos was very helpful with our new…
Carlos was very helpful with our new e-bikes. I would recommend him to anyone looking for a new bike or a repair man.
Jerome
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CSM Power Bikes
5.024 reviews
Last reviewed: Feb 16, 2026Do you agree with CSM Power Bikes's TrustScore? Voice your opinion today and hear what 24 customers have already said.
csmpowerbikes.comMember since Mar 2026
CSM Power Bikes is an online company. Based on 24 reviews on TrustPlane, it has an average rating of 5.0 out of 5 stars. Last reviewed February 16, 2026.
Customer Reviews
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24 reviews
Carlos at CSM Power bikes is the most…
Carlos at CSM Power bikes is the most helpful and honest salesman I have worked with for a long time. I am 77 years old and wanted to purchase a e-bike for my wife for Christmas. I was searching online and came across CMS Power bikes. One phone call later I was in his showroom and very impressed. Carlos spent a lot of time teaching me the ins and outs of e-bike ups and downs. Different makes and models and the difference between them. I did purchase a bike from him and a his service has been impeccable. A very professional person and great to deal with.
Tom
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What a great place to purchase an e-bike!
CSM Power Bikes made my purchase of a new e-bike very easy. I was well-lead through the entire process of my purchase from start to finish, and my new bike was delivered promptly to my home. Before I made my final decision, I was able to try out several different e-bikes. When there was a small problem with the bike I did buy, Carlos came back out and fixed the problem quickly.
Michael
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The owner goes above and beyond
The owner goes above and beyond to make sure your e-bike is the right one for you. I had him put mine together also which I would definitely do again.
Joy
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First E-bike.
The owner, Carlos, is great to deal with, remarkable service and very knowledgeable!
Jim L.
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Carlos was very helpful and courteous
Carlos was very helpful and courteous. Let me test many different bikes and explain the differences. Service is outstanding
customer
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Carlos is local
Carlos is local, available, and knowledgeable. I called him and was able to meet with him later that day. He had 3 ebikes that I looked at, and ended up getting a Velotric Fold 1 Plus. If anything goes wrong with the ebike, I know he can handle it!
Bob
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Carlos knows his stuff.
Carlos knows his stuff.Very professional.
Anthony
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Nice dealer very easy to work with
Carlos was very nice. No pressure at all. First time I went there I was due to hsve surgery on my wrist n he understood my hesitstion to test rife. Fast forward a couple weeks and I was able to test ride the Velotric Discover 2. Purchased it right afterward. N Carlos even delivered it I would highly recommed VSM Power Bikes!
BARB S.
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CSM Powerbikes
Carlos, the owner, is incredibly friendly, upbeat, and easy to work with. We purchased a Carbon 1 ST. The experience - trying out the bike, answering questions, making on the spot adjustments, etc - was very positive. It was not an issue for us but it is located in his home, not a traditional retail store, so there are not a lot of models to look at or try out.
Geoff Lamb & Sandy Green
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Carlos is awesome
Carlos is awesome. The order and delivery process was handled without any issues at all. I highly recommend CSM.
Joe
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Excellent customer service!
Carlos is not only knowledgeable but patient, professional, courteous and kind! His honesty is so appreciated and refreshing. I’ve recommended him and his business on Facebook groups and my personal page. I highly recommend him and will always support a small business owner. Thank you Carlos and CSM Power Bikes in Johnsburg, IL!
customer
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Amazing Experience and Awesome Bikes at CSM
Carlos was amazing and met my husband and I on Memorial Day to help us pick out our bikes. We rode them around the neighborhood and tried different Velotric electric bikes until we chose our favorites. He matched the Memorial Day specials online and delivered the bikes to us the next day. Amazing customer Service and I totally recommend Carlos and CSM bikes!
Char H
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Carlos is very helpful and gives great…
Carlos is very helpful and gives great tips.
customer
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Friendly and knowledgeable
Friendly and knowledgeable. He runs the store out if his home which is nice because you can test ride the bikes in a quiet residential neighborhood.
Jax
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5 Stars!
5 Stars!We had a fantastic experience From start to finish, Carlos with CSM was honest, and incredibly helpful. The bikes were exactly as described—great quality, and a great value. He went above and beyond to make sure we were happy with our purchase. Highly recommend to anyone looking for a trustworthy seller and a great deal on electric bikes!
customer
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A big thank you to Carlos at CSM Power…
A big thank you to Carlos at CSM Power Bikes for his outstanding assistance with our purchase of two Velotric Discover 2 Ebikes! We truly appreciate that he didn't charge a setup fee, unlike other stores, and made sure everything fit and felt comfortable. His attention to detail and excellent customer service made all the difference. If you're looking for great service, we highly recommend Carlos at CSM Power Bikes!
customer
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Carlos was incredibly knowledgeable and…
Carlos was incredibly knowledgeable and helpful. Would recommend him to anyone.
customer
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Everything was as promised !
Everything was as promised !All questions were answered !Every concern was met !Best price I could find !
P.W. New Berlin ,Wi
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Carlos was helpful and very…
Carlos was helpful and very professional.
customer
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Cite this page
According to TrustPlane, CSM Power Bikes has a 5.0/5 rating based on 24 verified reviews as of March 2026. Source: trustplane.app/company/csmpowerbikes-com