Great
The did excellent
customerAlan Diaz
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Cove
4.750 reviews
Last reviewed: Feb 28, 2026Do you agree with Cove's TrustScore? Voice your opinion today and hear what 7,492 customers have already said.
covesmart.comMember since Feb 2026
Cove is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.7 out of 5 stars. Last reviewed February 28, 2026.
Customer Reviews
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Mary Grace was awesome fixed my issues…
Mary Grace was awesome fixed my issues fast
Matthew Merrick
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Lifetime Warranty… Until You Actually Need It
I am extremely disappointed with my experience with Cove Home Security.I pay for the lifetime equipment warranty, yet when one of my keyfobs stopped working, getting support was far more difficult than it should have been. I replaced the battery myself and confirmed that was not the issue. When I contacted customer support, I was asked to send photos of the back of the keyfob. I explained that the QR code and identifying numbers had worn off over time. Instead of working toward a solution, I felt like I was being questioned and not believed.After going back and forth, no replacement keyfob was sent. For a company that advertises a lifetime equipment warranty, this was frustrating and disappointing. The entire interaction felt like a waste of time.If you are considering Cove, understand that having a warranty does not necessarily mean you will receive timely or reasonable support when something actually fails.
Cameron Pelzel
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Mark S was awesome
Mark S was awesome! Very knowledgeable and took care of my issue. Very professional.
Don Cothamcustomer
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VERY PROFESSIONAL AND HELPFUL!
WAS A GREAT HELP!
LORETTA BOLIN
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Great customer support
Great customer support! Jess was friendly and patient.
Gerry H.
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Not as easy as marketed
COVE installers are a 3rd party company. There is no communications and very poor coordination. They really have nothing to do with each other and they like it that way. This is VERY confusing and disturbing for the consumer. Batteries are a problem with the Cove equipment. The Hub did not recognize some of the censors. When I raised complaints with Cove, they mysteriously started working again after threatening to ship back the entire system. My cameras were not hooked up and the installer did not return to do it. Cove did say they would help me get them working I'm ready. The entire purchase and set up leaves me a bit disturbed. They don't seem to have the entire process buttoned up.
Lewis DeCarlo
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Thomas Was so good and took care off my…
Thomas Was so good and took care off my problem so well thanks aging
William Winston
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System alarms with flying bugs, no fix
System alarms incessantly with flying bugs. Your office can’t save sensitivity adjustments. Have spent hours with support. Wasting more than an entire day. The only thing possible was to disable all outdoor cameras. You are to call in 48 hours and maybe you’ll have a fix. Right now unless something magically improves you will be taking the system back
Steven Struve
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Kind
Kind, patient nice product.
Georges Gonel
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Rob was great
Rob was great. Took my request and fulfilled it. Great experience. Many thanks!
Eric H
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After 2 months of intermittent alarm …
After 2 months of intermittent alarm Changing out door alarm 3 units several locations Finally moved hub with guy today
customer
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All my requests were addressed and…
All my requests were addressed and taken care of.
James D.
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Rachel was extremely helpful and very…
Rachel was extremely helpful and very attentive! She answered all my questions thoroughly and has so much patience for all the questions i had. I was able to understand more about my security system because Rachel send me lots of individual links for useful information on how to operate the system. Great company, great equipment and extremely great customer service by Rachel. I recommend Cove to everyone!
Marco Jimenez
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Patient Understanding and Helpful!!
Patient Understanding and Helpful!!
Tiphanie Freeman
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Rob did a great job helping me sort out…
Rob did a great job helping me sort out several issues. He was Knowledgeable, patient and courteous. a great overall experience
Larry Fussell
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Thomas was excellent help
Thomas was excellent help! Walked me through every step!
Nikki Bucciero
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THIS IS AN UPDATE
UPDATEI submitted a two-star review on December 4, 2025. It has been two and a half months since then, and my Cove system remains unreliable and failure-prone: sensors lose "supervision", the system drops offline (both wifi and cellular), the mobile phone app quits working, the camera stops working, and, most recently, the system generated a false burglary alarm.I still give the company two stars rather than one because Cove personnel have consistently tried to resolve problems cheerfully and enthusiastically. However, their efforts, ongoing for months, have not been successful. My original Cove system worked well for years. This string of problems began after I was persuaded to upgrade from my original equipment to the new Cove Connect alarm panel, hub, and app, and I believe the Cove Connect upgrade is the cause. A little online research quickly confirmed that quite a few other Cove customers have reported the same before-and-after experience.
KL
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I’ve been with Cove for a while now
I’ve been with Cove for a while now, and overall I’m very happy with the service. The biggest thing that stands out to me is the value. I’ve had other security companies in the past that required long-term contracts and charged 2–3 thousand dollars for equipment packages that honestly weren’t much different from what Cove offers. With Cove, you can get similar equipment for just a few hundred dollars, which makes a huge difference.The pricing is transparent and affordable, and I really appreciate not being locked into a long contract. That flexibility alone sets them apart from many traditional alarm companies.The equipment itself is reliable and does exactly what it’s supposed to do. The alarm system works well, the panel is easy to use, and the app is simple and straightforward. Monitoring gives me peace of mind, and I haven’t had any major issues with performance.Customer service has also been responsive when I’ve reached out. They take the time to explain things clearly and work toward solutions, which I value as a long-term customer.If I had to point out one downside, it would be the camera setup. Some other companies may offer more advanced or fully integrated camera systems. However, that wasn’t a dealbreaker for me because you can always purchase your own cameras and still use Cove strictly for the security system and burglar alarm. For the price difference, it’s honestly worth it.Overall, Cove offers strong value for the money. You’re getting reliable equipment and professional monitoring without paying thousands upfront or being stuck in a contract. If you’re looking for an affordable, no-pressure home security option, Cove is definitely worth considering.
Mark Sanchez
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Very good love my service and costumer…
Very good love my service and costumer service
customer
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According to TrustPlane, Cove has a 4.7/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/covesmart-com