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Clix Therapy is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 2.4 out of 5 stars. Last reviewed February 25, 2026.
Amazing customer service with prompt responses!I had to get a replacement for my Lower back and knee product due to a small pin hole puncture on it - Customer service said that they were going to replace it with no extra cost!
I had a little problem with one of my items that I bought so got in touch with Clix Therapy and they were very helpful with a quick response and a solution to my problem. Cannot fault them in any way.
over priced, product wouldnt reset without an immense amount of effort, a wheatbag in the microwave gave better results.
It leaked and burned my back in two places breaking the skin , it was in the back support, a good product in theory but definitely would not recommend, the pain off the burn is as bad as the back pain
These products are a huge waste of money. First, their salespeople are very high pressure making you feel guilty if you don't buy something. Second, the products do not last long once you activate. Third, in order to use them again you have to find a large pot, boil water and let them sit in the water which is a huge pain. I now see their kiosks all over including in malls. Do not fall for this. I made a huge mistake.
Purchased the overpriced neck and shoulder pads from a mall kiosk at Christmas time. The items were given as gifts for Christmas to family. The salesperson said they would stand behind their products and if we were unsatisfied we could return them. The receipt was sent via email so I did not view the fine print stating that we had only 30 days to return if unsatisfied. As these items were bought weeks before Christmas, the return period was already nearly ended at the time of first use. The packs do not stay warm long. They are a pain to reactivate and they leak salty residue that is impossible to remove from pans. I contacted the company hoping to return the unopened packs as we were very dissatisfied with the quality of the items . Their customer service is as bad as the items they sell. Good luck trying to have them stand behind the 5 year warranty 😂😂😂. I am sure they will be out of business by then. I should have known better than to trust a company with such a low trustpilot score. Be smarter than I was. Walk fast when these pushy sales people try to sucker you on. Hot trash on all levels.
This is an amazing company with fantastic staff who genuinely care for their customers!!! And the products speak for themselves.... no better heat pack for injuries or for some relaxing! Couldn't recommend more!
Absolutely the biggest waste of money ever , product is really bad
Horrific and anybody that tells you otherwise is not to be trusted. The product lasts less than five minutes. I spent five months trying to contact them to no avail. When I eventually made contact their “event executive” John estrella was extraordinarily rude and behaved in the most disgusting manor. There was no apology or concern for the complaint. There was no acceptance that I had made multiple attempts to contact them and he even lied about their being no contact form on their website. He was occupational and disrespectful. I was absolutely aghast at the manor in which he spoke to me. Not only is their customer service none existent their products are incredibly expensive and are useless. They are cold and solidified within five minutes, the seals often break meaning the gel inside leaks and destroys everything in contact. Do not buy anything from them. I purchased several hundred of pound worth of products at Burghley horse trials and the only thing their company is good at, is lying. Had I seen reviews online instead of listening to a sales pitch I would have been aware of how truly horrific of a product and brand they are. Listen to the reviews!!!
After the second use the plastic split and leaked blue liquid onto my shirt and office chair. Guy who sold it to me from the simply Christmas show in Birmingham (uk) was selling them all for different prices, told me he ran the company so could decide the prices and still I’ve wasted my money.
Product is extremely disappointing and does not work like it is said to. The return process is a nightmare and they don’t pay for return shipping costs!
Bought it in Dublin for 60 euro. Heat doesn't last and then u have to get big pot of water boil it which will cost in order to dissolve it in order to start again. Nightmare. One day I oped the bin and dumped it.
Complete scam of a product. Was fooled into buying one for myself and for others for Christmas presents. Thought I was getting a great deal. I purchased at a pop up stall in a shopping centre. So appalled at how bad the product is. Heats well but absolutely no way it will dissolve. Waste of time. I wrote to customer support to get a full refund. Provided all my details. Got a refund so that is the only positive I have about this whole experience. The people selling these should be ashamed of themselves knowing how bad the products are.
Bought these back when and i wasn't very sure about them,but these are brilliant,kids love bringing them before school, I take em to work too, shame it's a boil on the bag to reset but overall love using them, had a misshap with a few that had burst but Clix kindly replaced them and I'll continue to use them, great job. 100%
DO NOT waste your money on Clix Therapy! They stay warm for 10, 15 minutes tops and then get cold and hard! Such a waste of $155 and they won’t refund your money! Totally false advertising, I was told they stay warm for 2-3 hours😡 if I could give 0 stars I would!!
Why would anyone buy a product which lasts 15 minutes hot and takes 45 minutes to reset in boiling water? They wouldnt if they knew this before buying it. So, Do not bother buying it. You will regret it. Use your money to buy an electric alternative or even fill hot water in a bottle- it will last the same length of time, with less bother.
Heat lasts just a short while. It takes a very long time to “melt them back.”Very expensive.
Awful! Wish I had never purchased.
DO NOT BUY. This is a complete scam. Works once and then never works again. Feel like an idiot for buying as smelt a rat when purchasing
The item does not work after one use. I have followed the instructions and one item still ends up hard as a rock. One lost crystals and can no longer be used. Their customer service is terrible. No one responds and if they do, they send you a useless generic link. Don't waste your $$$
According to TrustPlane, Clix Therapy has a 2.4/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/clixtherapy-com
