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Cinch Home Services is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.2 out of 5 stars. Last reviewed February 28, 2026.
The best part of this experience was Wendy Dunn. She was great. She helped us from day one with trying to get our microwave fixed. In the end we just decided to get a new one, but I can't praise Wendy enough for her going above and beyond to make sure we were satisfied. She stayed with us from the beginning to the end. She is a great asset to your company.
Received excellent customer service and care. Job well done.
Know eligible sales agent.
Called for Dryer repair in January. Technician wasn't able to come until early February. When the technician finally came, he said something about the glass needing to be replaced. Since I wasn't hearing anything about what was going on, I finally decided to call the Service Provider first (who said they were waiting for approval from Cinch), then Cinch (who said that it wasn't covered!). How was anyone even supposed to know that, if nobody told them?! The plan documents say that ALL components and parts are Covered, except those shown in the Not Covered section ... which is the Temperature Booster & Steam Nozzle. I've been paying almost $60/month for at least a couple of years ... for what looks like nothing! I'm very disappointed with this home warranty repair company. Probably better off saving your $60/month to buy a new appliance when it breaks.
Enrollment was fast and easy
You been great to my parents, and this is why I went with you guys. Even my neighbor is going to join. Thank you for everything.
The website is easy to navigate. All the questions I had were already on there. It's very informative.
If you’re thinking about using Cinch Home Warranty or Affordable Services & Appliance Repair (Oregon)… save yourself the misery and RUN.Back in AUGUST, my refrigerator ice maker stopped working. Cinch told me the part was back-ordered for over a YEAR, so they’d “just replace the fridge.”From there, Cinch turned the entire situation over to Affordable Services & Appliance Repair, and that’s when the clown show began.Here’s what their “service” looked like:- They sent tech after tech who could barely communicate, making it almost impossible to understand what they were doing.- They ordered a new fridge door… and it didn’t fit.- So they ordered the same door again… and shocker: that one didn’t fit either.- They kept sending different people, none of whom could explain anything, none of whom fixed anything, and all they did was waste time.- This embarrassing, incompetent cycle dragged on for 7 MONTHS.Seven months of wrong parts.Seven months of no answers.Seven months of Cinch pretending this disaster was acceptable.It finally escalated only because I left a public review. Suddenly Cinch starts calling like they’d been caught red-handed. I was promised Affordable Services would text me with an appointment “first thing tomorrow.”So my son stayed home ALL DAY waiting for them.Guess what?No call. No text. No technician. NOTHING.At that point, my realtor sent her appliance repair company—the kind of people who actually know what they’re doing.And here’s the best part:They installed the ORIGINAL door that Cinch and Affordable claimed didn’t fit… and it works perfectly.Let that sink in.After seven months, multiple wrong doors, and countless wasted appointments, it turns out the original door was fine.The people Cinch kept sending just had no idea what they were doing.Then, like absolute professionals (sarcasm), Affordable Services texted me a week later trying to schedule a visit—after I already told Cinch the house was closing.I’m canceling my service, and I will warn everyone I know.If you value your time, money, sanity, or your home, don’t put yourself through the nightmare I just lived.
Easy to follow registration, pricing of individual plans is economically viable
I’m new to company but it seems good for the money an they don’t push you into buying something
it was easy to sign up
John was very professional, courteous and kind, very nice, I enjoyed speaking with him
Was easy to setup, highly recommend
I enrolled in the plan for $20.99 first year. Received letter stating that first payment automatically starts 03/18/26 x $15.99/monthCalled (844)325-5688. Spoke with JoelOn 02/18:26He was supposed to email me confirmation stating that first payment will start the date mentioned above x $10.99/month automatically would appear in my Teco billI have not received confirmation via text ot better in the mailPls send
Great customer service
Very pleasant and professional on the phone.
knowledge sharing by Jason
It was a good experience.
I like how the apply to all your home owning needs. They make you feel safe with your purchase. I feel my family and my home are in good hands.
When I bought my house, I immediately bought a home warranty from Sears. At some point, it turned into SearsCinch. It soon became just Cinch. Suddenly, I had to pay a $100 deductible in addition to my $85 premium. They could never find providers to come out to where I lived. They always ended up authorizing me to pick my own provider. I have always gone with CDL. I trust them, they're honest and do good work. Last year, in February, my HVAC unit wasn't putting out heat. It took me a couple of months to budget the deductible. Cinch authorized me to choose my provider. CDL came out within a week. I sent Cinch all the appropriate paperwork. A month or two later, Cinch still hadn't paid the bill. I contacted them and they said I lacked certain information. I was not sure what they needed, so I forwarded their email to CDL. Hoping they could provide the information Cinch needed. We have been going back and forth for a year, and the whole time, I'm accruing interest on the original bill. Eventually, after a year, Cinch said they would pay a portion of the bill. That was over a month ago, and they still haven't paid the bill. I experienced a brain injury about 5 years ago. In conversations now, I can pause unexpectedly. After almost a year of constant frustration, I asked the Cinch agent if she thought I was lying to her. Or if she thought I was scamming them. She didn't answer. I created a file to collect every email between us.
According to TrustPlane, Cinch Home Services has a 4.2/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/cinchhomeservices-com
