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Carmel Car & Limousine is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 2.3 out of 5 stars. Last reviewed February 22, 2026.
Money is paid upfront but the car did not show up. We called them several times and each time they said it will be there in 10-15 minutes. Eventually we had to cancel and go with Uber. But the 100 dollars we spent was not refunded.What a scam
Carmel lied to us, didn’t show up for a prepaid trip. We booked and paid a month in advance. Carmel was to pick us up at the Hyatt Grand Central at 4pm on a Friday and take us to LGA. At 4pm they called saying the driver was running 15 minutes late. 20 minutes later they called to say no driver was coming and we should make other arrangements. To add insult, they refused to give a refund so we had to charge back through our card. Having booked prepaid transportation in several countries, this was the 1st time we’d ever just been stranded. No trust here.
They cancelled the service on-hour before the scheduled pick up, and were useless and not helpufl in any way.
If I could give 0 stars, I probably would. We got picked up at JFK, to be taken to our hotel in Midtown Manhattan. I asked the driver how much would it be, he said $1 dollar (something) per mile, small surcharge for tolls, at the end of the journey he handed me a receipt for $197 + $42 for congestion + $24 for tolls and then said 18% for the tip. I've travelled to NY many of times, I know the going rate for a taxi to Manhattan - He had the nerve to get irritated with me, because I wasn't happy with being ripped off. I did part with far too much money than I should've. It was 11pm at night, had a long flight with my young niece. Please avoid this company at all costs, the drivers are fraudsters - stick to Ubers and registered yellow taxis.
I recently used CarmelLimo during my trip to New York City, and I must say the service was exceptional. The chauffeur arrived on time, the car was spotless, and the ride was extremely comfortable. I booked it for my airport transfer, and everything from pickup to drop-off went smoothly.The driver was polite and professional, and the pricing was quite reasonable compared to other limo services in NYC. I also appreciated how easy it was to book through their app—fast confirmation and real-time tracking made it hassle-free.If you’re looking for a reliable, luxurious, and affordable limousine service in New York, I highly recommend CarmelLimo. Perfect for airport rides, corporate travel, or city tours.
A rating of one star is too high. I have used this service three times and has continued to get worse. The first time was excellent with a clean car and attractive pricing. The second ride was terrible. The driver was unkempt and the car was dirty and smelly. My last reservation experience was beyond unacceptable. Once at the airport with luggage in hand, I used the app to contact my driver as instructed, only to find out that there was no limo waiting for me. The company somehow changed the time of pickup, some 6 hours later than my arrival time. I called the company to find out what the issue was and the response was that one would be available at a substantially higher price. I wound up cancelling the ride and contacted Uber and got at a lower price and prompt service. I have removed the app from my phone and will never use Carmel again.
The driver picked us up in a car that broke down in the middle of the ride. Ironically, he had a wrench handy on the front seat and continued for almost an hour to try and fix the car while blocking a lane on a highway. The company refused to send anyone else to pick up the passengers and basically threw up their hands up and said there’s nothing that can be done. Advice was for the passengers, who were not from the New York area, to call the police. Eventually, after a very frightening time by the passengers, with cars, barely missing the broken down Carmel car, somebody came and picked them up and took them to the airport. But that new driver wanted a tip. Unbelievable
We booked 2 SUV's months ago to pick us up at Newark to Manhatten. I confirmed the day before, they told me to ring a number when we were ready. We did this, described what we were wearing so they could find us, were told the cars were 5-7 mins away. 40 mins later called back, was on hold then they told me no cars had yet been assigned!! This was about 1am in the morning, I rang 3 times and whenever they put me on hold it would hang up. Eventually we had to grab 2 ubers, I was disgusted with this service!!
This taxi company is totally unreliable. Ordered a taxi from JFK airport to the hotel and from the hotel back to JFK. Didn't show up twice. Called the first time and supposedly got the wrong airport while the email and confirmation clearly said JFK and suddenly wanted more money, of course they refused and said bluntly that way we won't find out about you. Return trip from the hotel to JFK just didn't show up.
I was told by a JFK airport agent that Carmel was cheaper than Uber and that I should book with them because they can pick me up at the airport terminal. On the phone, the booking agent told me the trip would cost about $10.50. LIES. The driver added a 30% tip by himself and the 12 minute drive cost me $150. WAYYY more expensive than Uber and a fraud company.
I Highly recommend Michael ,He was the best driver I personally have ever had. Soooo sweet and professional but also a ton of fun too. It was good shuttle to Disneyland hotel at Anaheim
We had a fantastic experience with Carmel Service in Los Angeles. From lax to Anaheim their service was impeccable. The driver’s knowledge of the city added to the experience. They went above and beyond to make our evening special. I highly recommend them.Our driver name it was Shami , also he help us to bring luggage to elevator.
I booked an airport transfer with this company through Expedia. I called them when I had my luggage as per their instructions. I was told the driver would pick me up in 3-4 minutes. About 5 minutes later, I received a call from them telling me the car would not start and I could either make arrangements with some other company or I could wait for them, but they couldn't tell me if it would be minutes, hours, or days before they could come for me. When I told them I would call an Uber, I also told them to cancel my booking with them for my return to the airport a few days later. The guy was really snarky and said I shouldn't tell him how to do his job! Had I not booked this company through Expedia, I would have checked their ratings. 73% gave them 1 star. Avoid this company. They have no business being recommended through Expedia!
We arrived in New York JFK terminal 7, we’ve been to the USA and NYC for the first time, after we got out of the terminal, we saw an extremely long queue in front of some taxi (now we know we should’ve taken it). But instead we went to a place called tourist info/advisor or something like that. It looked like it was operated by the airport (very similar/unrecognizable details in design as the airport). So in a distress we went and fell down a rabbit hole. The woman behind the desk told us to take a very odd phone and dial 66, we got connected and we booked a drive (we f-ing didn’t know by whome, but we were in such a hurry that we just took it) we agreed on $120 price, went to the agreed place, got picked up by a chinese guy who didn’t know a single word in english, got to our place and he charged us $20 as a “tip” and another twenty for tolls, thanks for the ride, but this was the worst tourist trap ever, hope they get sued by someone
It´s a SCAM. We booked a car to go al 11 pm from the airport to Manhattan with two children and they never showed up.We followed the instructions and called them once we got our luggage at Newark airport. They gave us an appointment in 10 min and never arrived. We called again, they said that they had to send another car which would be there in 20 min. After another half an hour, no one had arrived. We called again (international call), they let us wait several minutes and they said we had to wait 30 min more. At the end, we used the normal taxi and we paied just 10 dollars more than what Carmel Limo had offered. Also pricewise it´s not worthed.
carservicereservation.com Carmel Limo is a Good Reliable Company.
When the driver picked us up at the airport the very first thing he told us, after barely saying hello, was that toll and tips weren’t included and that we had to pay for them (in a very rude and abrupt way). We said ok, as we saw the email highlighting this information. What was very odd was that both the email and the driver mentioned tips before the trip even began. I’m fully aware that in the US there’s this absurd obsession with tipping for everything, however I would assume you would tip someone after they’ve provided you with a good/outstanding service.As we were driving to our destination, the driver did not say a word to us, but showed early signs of his instability, constant beeping, road rage, loud exasperated exhales. As we approached our destination (we weren’t even there yet) he started asking us to pay for the toll (and tips) and we said sure, we can pay by card or contactless, whatever you take. He barely spoke English and was very hard to understand, and I’m sure he couldn’t really understand us either. Once he showed us his screen, the first thing he asked was to select a tip amount, I said we didn’t want to tip as he has been very rude to us from the second we stepped into the car.At this point, things go absolutely crazy. He started shouting very aggressively, saying he would take us back to the airport and we would deal with his company about all this. We tried to explain we would pay for the toll as we agreed and it was ok, and there was no need for all this insanity. As he kept on shouting and driving off from our destination, he kept on shouting more and more, and then more. He told us to shut up and kept saying he will take us back to the airport. At this point, as he was basically keeping us hostage, I even told him I would call the police but he didn’t seem to care. As he kept on shouting and driving like a maniac, we told him we’d pay both for the toll and tip him, at this point we would say anything to get out of the car and away from this very mentally unstable individual. I think he might have been under the influence of either drugs or alcohol. It was almost impossible to communicate with him, as he was shouting non-stop, not listening to us, and barely understanding anything we were saying to him. What seemed to kinda work was to say ‘we give you money now’. He somewhat calmed down and decided to drive us back to our hotel, we even told him we were happy to walk from where we were, as we just wanted to get away from him. We obviously tried to explain we never at any point said we wouldn’t pay for the toll, but it was to no avail as he just wouldn’t/couldn’t understand anything we were saying.The toll fee was only $6.94 and we tipped him the lowest option we saw on the screen, just so we could get out of this situation. We were absolutely shocked about what had just happened and still trying to figure out how it would have benefited him taking us back to the airport, as he would have had to pay the toll again and definitely not get any money at all from us.This was an absolutely disgusting and crazy situation, on what planet does someone treat their customers this way, shouting like a maniac and keeping them hostage, all for what, a $6.94 toll fee and a small tip? Make it make sense…I’m definitely reporting this incident to Expedia. I don’t understand how you can let someone so mentally unstable work for a big company like Expedia and have the responsibility of driving people around, putting their lives (and other drivers) at risk.
I wanted to report an incident that has happened on our pickup from the airport, when your driver ‘JUN’ arrived at our destination.When the driver picked us up at the airport the very first thing he told us, after barely saying hello, was that toll and tips weren’t included and that we had to pay for them (in a very rude and abrupt way). We said ok, as we saw the email highlighting this information. What was very odd was that both the email and the driver mentioned tips before the trip even began. I’m fully aware that in the US there’s this absurd obsession with tipping for everything, however I would assume you would tip someone after they’ve provided you with a good/outstanding service.As we were driving to our destination, the driver did not say a word to us, but showed early signs of his instability, constant beeping, road rage, loud exasperated exhales. As we approached our destination (we weren’t even there yet) he started asking us to pay for the toll (and tips) and we said sure, we can pay by card or contactless, whatever you take. He barely spoke English and was very hard to understand, and I’m sure he couldn’t really understand us either. Once he showed us his screen, the first thing he asked was to select a tip amount, I said we didn’t want to tip as he has been very rude to us from the second we stepped into the car.At this point, things go absolutely crazy. He started shouting very aggressively, saying he would take us back to the airport and we would deal with his company about all this. We tried to explain we would pay for the toll as we agreed and it was ok, and there was no need for all this insanity. As he kept on shouting and driving off from our destination, he kept on shouting more and more, and then more. He told us to shut up and kept saying he will take us back to the airport. At this point, as he was basically keeping us hostage, I even told him I would call the police but he didn’t seem to care. As he kept on shouting and driving like a maniac, we told him we’d pay both for the toll and tip him, at this point we would say anything to get out of the car and away from this very mentally unstable individual. I think he might have been under the influence of either drugs or alcohol. It was almost impossible to communicate with him, as he was shouting non-stop, not listening to us, and barely understanding anything we were saying to him. What seemed to kinda work was to say ‘we give you money now’. He somewhat calmed down and decided to drive us back to our hotel, we even told him we were happy to walk from where we were, as we just wanted to get away from him. We obviously tried to explain we never at any point said we wouldn’t pay for the toll, but it was to no avail as he just wouldn’t/couldn’t understand anything we were saying.The toll fee was only $6.94 and we tipped him the lowest option we saw on the screen, just so we could get out of this situation. We were absolutely shocked about what had just happened and still trying to figure out how it would have benefited him taking us back to the airport, as he would have had to pay the toll again and definitely not get any money at all from us.This was an absolutely disgusting and crazy situation, on what planet does someone treat their customers this way, shouting like a maniac and keeping them hostage, all for what, a $6.94 toll fee and a small tip? Make it make sense…I’m definitely reporting this incident to Expedia, so hopefully they will stop working with you in the future. Of course I will also let the world know about this as much as I can (friends, family, socials, and I’ll even go to the media), so nobody else will have to go through this. I don’t understand how you can let someone so mentally unstable work for you and have the responsibility of driving people around, putting their lives (and other drivers) at risk. At the very least I hope I will be refunded for amount we were forced to pay, he can keep the $6.94 for the toll.
If I could rate Carmel limo less than a zero I would. Took them from JFK into Manhattan. Paid for a luxury car. Turned out to be a low end Toyota. For the return trip I tried to confirm the ID of the car and was told they would reach out 5 minutes before pick up. Heard nothing. At time of pick up they called and said they had NO CAR and could not say when a car might be available. After 35 years I’ll never use them again.
My clients used their services when they arrived at the LA Guardia Airport. We thought their prices were very reasonable when we booked it. My clients arrival was a nightmare. The gentleman that picked my clients up from the airport was so rude. They were trying to find him at the airport and he was acting extremely annoyed while they were talking to him on the phone. After they finally found him, he shows up with a Toyota Camry. When we booked the transfer, the invoice showed 4 bags per passenger, my clients had 3 bags total and a wheelchair. They had to have their luggage on their laps because there was not enough room. The drivers car was absolutely disgusting. It had garbage in the side pockets on the door, and was not vacuumed. Not to mention it was very hot and he had no ac and my clients were too afraid to ask to roll the windows down due to him being so rude. They arrive at the hotel, and the driver gets their luggage out and places it in the street and drives away. What kind of customer service is that? This happened on a Sunday afternoon so of course I couldn't get a hold of anyone at their company, and Monday was a Federal Holiday. I had received a survey from their company asking how their services were and rated them bad and put into 500 characters as to what happened. I received an email immediately that said their customer service would be in contact with me. We'll Tuesday morning I call them and I was advised that customer service was not available but I would receive a call that same day. A few hours goes by and no call so I called them again and conveniently customer service was not available again, they were busy with another caller was what I was told and I would get a return call. 4 hours later I call back and customer service is not available. I called back 3 times each day on Wednesday ,Thursday and Friday and was told the same thing, I would get a return call. Finally on Friday afternoon I receive a call from Joyce, from their customer service department who proceeds to argue with me because their invoice would have never said 4 bags per person, which I emailed to her and she "forwarded to her manager" my complaint was escalated to her manager and guess what? Still no return phone call or email from anyone in that company. Their recording when you call them says they are world class, what a joke. I would never refer my clients to ever use them and will share with my colleagues not to use them either. My clients ended up booking a taxi for their departure back to the airport and we had to cancel their transfer with this company because it was such a nightmare. I advised my clients to dispute this charge with their bank because this was such horrible service. You're better off getting a taxi when in New York City rather than this joke of a company, plus it's all cheaper too.
According to TrustPlane, Carmel Car & Limousine has a 2.3/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/carmellimo-com
