Simply incompetent
This medical supply company is a complete waste of time to deal with. They have repetitively lost prescriptions and medical notes that my doctor has faxed in. I an told that His office has sent it 4 different times. I finally ask for a copy of the paperwork and faxed it myself only to have it lost as well. Finally I got someone on the phone, got their email address and emailed the documents while I had them on the phone. They confirmed receipt. Let's see if they can loose it again.
Tony Gale
Byrum ordering system doesn't work
Website has glitches that prohibit reordering online. Byrum needs to put money into a website that works. 16 minutes wait and hold time before help answers the phone. Three week delivery date for a box of wipes.
M. J. Fortino
I have not only been having a…
I have not only been having a discrepancy with trying to reach Customer Service Representatives with Byram Healthcare continuously but also finally when I talked to a worker there, she tried to tell me that my Well are Trillium Advantage Medicare member i.d. # is not active & canceled my order for my incontinent supplies.And it's not true so I called the appropriate places to get it reverified & she is wrong after all from Byram Healthcare Medical Supplies.Please, don't make the big mistake by even dealing with this business, which is obviously under using poor business practices.Find out about a different Medical Supply place instead or you folks will regret Byram Healthcare & the huge hassle that this has been for me.
Becky
This company has terrible shipping and…
This company has terrible shipping and reordering supplies. Most time they are late delivery I will order and order wont place until 2 weeks later. Then you try talk with support representatives and get no where . If I could give zero rating I would. The supplies are good quality but the way they run their business is terrible . I WOULD NEVER RECOMMEND THIS COMPANY !
Patrick Thurston
Worse than Apria!
I received a voicemail and text saying my son's order shipped 1/26. Since then, I have called 4 times and each time had to give a ton of information and was told the items would now be shipped. It is now 2/23/26 and I don't have faith they will actually arrive. The people on the phone are ridiculously difficult and just keep repeating themselves without actually listening to me. I thought dealing with Apria was bad....but this place is far worse!
Michele Osoria
Beyond incompetent
Beyond incompetent. They have been postponing sending my supplies for over a month claiming they need a new prescription. My doctor has sent them 3 new scrips, and the RN has spent over 40 minutes on the phone with them to clear up THEIR problem... they just called me for the 4th time to tell me they can't send supplies because they don't have a script.Use literally anyone but Byram
C Williams
They are constantly over charging me…
They are constantly over charging me and sending me bills I’ve already paid. Th new website is absolutely awful and I can’t even order new supplies. I’m switching companies immediately
Olivia Lynskey
As a new ostomy patient
As a new ostomy patient, I temporarily had a visiting ostomy nurse. She set me up with Byram, because she likes them. That's great, I don't. Order needed supplies online, because the wait time on the phone is ridiculous. They take things I ordered off the order, and give no explanation. As a new patient, how am I supposed to know. My current order has been sitting in their warehouse for 4 days, waiting for the courier to pick up for delivery. Goodbye Byram Healthcare.
Bill
USE SOMEONE ELSE FOR MEDICAL SUPPLIES!!
I have been using Byram for quite a while now. I put my order in. They go through my insurance and dont contact you about any balances due. When I would go in to reorder I would see a balance due and that I need to make the payment before I can reorder. I make the payment, reorder and the cycle happens again. For the past year, when I make the payment it goes to a "past due amount for 6+ months ago but it doesnt show on my end of what I owe, it only shows on their side. Please be careful with using this company and keep track of your payments! They keep telling me I have these past due payment in collections but every time I tell them I made those payments on these dates from my bank account they say "Well that payment was for another past due amount from 6 months before that original past due payment.
Toni Dunn
Do not use this company
I’ve never encountered a provider as unreliable as Byram Healthcare. They sent me on months of pointless runarounds. First, they asked for prescriptions—done. Then they wanted medical charts—done. After all that, they still refused service, claiming it’s simply their policy not to do what’s needed. Even my insurance confirmed they cover it—it’s Byram that just won’t act. I spent hours on hold and felt like I was working for them. They made me do all the legwork just to hit a wall. They even got basic info wrong, insisting my insurance was something it’s not. The customer service reps don’t seem trained or empowered to help. In the end, I was told to switch providers, which is exactly what I’m doing—because, as even insurance admitted, Byram is notorious for not providing the services they’re supposed to.
Jeffrey Becerra Sr.
Byram Healthcare needs to go!
Byram Healthcare spends more effort not helping you than anything else. If you are considering buying this subsidiary, be sure to offer pennies on the dollar. It's worthless! The only value you'll get is the client list. A perfect example of American style healthcare. Total Joke!
tomasdipagio
My husband's been a customer of Byram…
My husband's been a customer of Byram Health for several years. Recently, our insurance changed. Byram began billing him at a much higher rate. Byram never contacted our insurance company we provided them to update their records. To date, they've not reimbursed us for the overcharges we paid. Additionally, every month since the change in insurance, for the past several months, the orders were delayed or canceled for one reason or another for various reasons, causing us to shop and purchase supplies to compensate for their delay. We are currently searching for another provider to service us. Please don't waste your time with this company.
Rose Wrencher
Takes upto 45 days to get a price
I received an order without knowing the cost. The company indicated that it could take 30 to 45 days to ascertain the price, yet the return window is only 15 days.In contrast, other companies typically provide pricing information within three days, prior to shipment.
L Shapiro
Choose anyone else.
After they convinced me that they took my insurance and there would be no problems (and there were listed with my insurance), they sent 90 days of glucose monitors. Then came the bill for $800, basically a ridiculous price. Now they sent me to collections even though I have reached out for assistance from them. At the collections they say I owe $1,200. Byram might as well just be Somali owned and operated. No thanks. I am also not paying. Over my dead body.
Michael Smith
This company is the absolute worst
This company is the absolute worst! Whoever runs this place needs toResign… these are medical supply’s… they are important! Multiple times I run out of supply’s before they evenAttempt to shipMy order… it’s consistently 2 weeks for me to get my order.
Jjohnsonmn
Horrible
Horrible. Ridiculous prices. Send the supplies before you realize how astronomical the price is...20 bucks at walmart they charge 200...then no returns....Hope they go under.
Becky Nichols
Byram healthcare has the worst…
Byram healthcare has the worst customer service I’ve ever seen in my life!!! My mom passed away and I sent them a copy of a death certificate. They “Carlos” the supervisor said they would have to an internal review the death certificate and get back to me! I waited 8 hours for him to call me back. Yet last month I talked with another supervisor and she said everything was handled. The internal copies horrible and their billing department billed 6 months after the passing of my mom. It’s hard enough to loss your mother, but dealing with this unprofessional business is unbelievable. Don’t do any busy with this company. My mom constantly complained about them, know they are questioning a death certificate. I would give them zero stars on every aspect of this company.
Tom Countryman
Add me to the list of unhappy…
Add me to the list of unhappy customers. I didn't really pick Byram. I was hooked up with them by my ostomy nurse. Wish I would have known better. Their customer service is right up there with AT&T and DirecTV. Or, I should say down there. Good luck if you have a problem and you want to speak to someone who can understand you. I've had to deal with them for a year. Thank god it is over. I had to give 1 star, else it would be zero.
Sean Monaco
I have been a nurse since 1997
I have been a nurse since 1997, and I have never run into this level of incompetence. Multiple calls, hours on hold, multiple times faxing orders, and they still get the order wrong every single time. Not just a little wrong: every single item is incorrect. Every single time. They will also tell you there's an order on the way, with a text that has an order number with a non-working link. But it just doesn't arrive, and the next person you talk to has no record of anything being ordered. Don't waste your time or effort with this company!!
Wenona Scott
How does this company make money?
I don't understand how this company can make any money when they make it so incredibly difficult to make a payment. There is no online bill pay is available as a guest. The only options are mailing a check (seriously, who even has checks anymore?) or paying by credit card over phone - no thank you; Aside from the security concern, I also want to receive a receipt for HSA medical expense tracking.Maybe online bill pay is available with an account, but I wouldn't know because it's impossible to make an account. It is an endless loop of 'send an activation email' and 'that email address isn't in our system' because my email address was never used to receive these medical supplies. A home-health nurse from a healthcare system (picked by my discharging hospital) ordered these supplies to my house and now Byram is charging me for the supplies. I had no involvement in the selection of Byram, so my email address is not in their system. Reaching out to support sends me in an endless loop of 'not my problem, try contacting xxxxx'I don't even want to make an account because my in-home wound care is complete and I have no need to use Byram again. Why has Byram put up so many roadblocks to take my money?? 'Make it easy to get paid' is simple Business 101, yet so many companies fail at it, but Byram has been the worst offender I've seen.
GC
