Great Service!
Michael was extremely helpful in getting what I needed for our school trip. I will definitely continue to use this service!
Melissa
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Bus.com
4.250 reviews
Last reviewed: Feb 4, 2026Do you agree with Bus.com's TrustScore? Voice your opinion today and hear what 561 customers have already said.
www.bus.comMember since Mar 2026
Bus.com is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.2 out of 5 stars. Last reviewed February 4, 2026.
Customer Reviews
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50 reviews
Great People made for a Great Bus Experience
Account manager Karen Margossian was incredibly helpful and very personable too. The driver we had was amazing too. Very patient, polite, personable, and an excellent driver. Great experience overall. Will try to contact them for future events.
Douglas Miller
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Good driver!
Customer service was okay, but the bus driver and their promptness is what really made it a good experience. I did not have a single worry with him.
BG
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Every thing was great thank you
Every thing was great thank you
Antonio Iadeluca
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No safety checks, no accountability
The bus that was operated by Bus.com had clearly not been maintained as there was an engine failure midway through our 21 mile trip. This was during the busiest travel weekend of the year. I and the rest of the passengers had to take rideshares to finish our journey! I have called a number of times for reimbursement, a simple, straightforward request and been ignored by their customer service teams. I would never recommend.
Renee Threatte
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Did not take us home and horrible customer service
We had a horrible experience with the actual service and customer service - the bus went to our drop off site instead of the pickup site. It took over an hour and calls to 3 different companies to figure out what went wrong. It was unclear they would be able to even get us a bus (best case 1 -2 hrs away, which would have gotten us in after midnight stranding people without access to public transit), so we ended up taking 2 hr Uber rides home. We charted a bus through bus.com who apparently subcontracted the trip to CharterUp who then subcontracted to Bauer. We received the wrong driver information so could not contact the driver to confirm the day of.--something I told our contact at bus.com multiple times. I called bus.com about 15 min before our scheduled pick up time to confirm pickup. They then called CharterUp and told us the driver was 2 miles away. It took another hour and calls to multiple people to figure out the driver was 2 hrs away at our drop off site. The customer service from both CharterUp and bus.com were horrible - with each company trying to blame another company and not helping us solve our issue. The claim process was equally poor with people promising to start a claim and then not emailing for days. They did refund one way of our round trip but refused to pay for our Uber rides and instead gave us a 20% off on a future service - which no way will we ever use them again. If you actually want to get where you are going I would not use Bus.com or CharterUp.
katherineawilkinson
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Great company
repeated customer, used the for the past 2 years for work, they've been great - helpful and on time. Good price too.
Lina
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Great service as always
Great service as always. Great driver. Very professional and polite. Will be back as soon as we need your service.Happy New Year!
Louise
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The driver was amazing!
The driver was amazing!
Nicky
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Outstanding Experience!
Karen was so easy to work with for scheduling. The equipment choice worked out perfectly for our size group. And our driver Sylvia was excellent. All in all, the transportation for our school trip could not have gone any smoother.
R Huber
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Repeat Customer
This is the second time we used them and I continue to be impressed! Great customer service and it is easy to book and update as needed. 5 Stars!
Gale Nelson
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Great experience
Great, updated, and timely bus and driver.
Victor
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I go to dance every Saturday
Company doing good Bus driver is friendly
Mitchell hoek
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overall good experience.
overall good experience.
Colin
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Never disappointed !
Driver was really sweet and everything went according to plan ! It is not the first time we are hiring Bus.com for our corporate event and I recommend them for future event !
Julie
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Great dependable services
Easy to book. Accomodating and friendly service. Plenty of vehicular options for our diverse needs.
Sarah
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Communication could be better
Communication with bus.com for the booking and changes to our booking was not easy.Unfortunately, our booking changed within 24 hours of our trip (flight cancellation) and no discount or refund was able to be provided. Instead of 2 days for the study tour, we only ended up having 1 day.Everything went well with the actual trip (regional transportation study tour).
Marc
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GREAT DRIVER!
THE DRIVER CAME ON TIME AND TOOK US TO OUR DESTINATIONS SAFELY. HE WAS FRIENDLY AND COURTEOUS.
Ivonne
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Great driver!
Great driver (sorry I've forgotten his name)! I think that a great driver makes the difference between a fantastic trip vs. a good one. Bus was in great condition too.
Loren
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I recommand
The service was very good (April was very helpful and qick to answer). And both my bus drivers where very nice, on time and flexible. we had an amazing experience. Thank you
Manuel
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Cite this page
According to TrustPlane, Bus.com has a 4.2/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/bus-com