Unresponsive and incompetent
We had Brown’s install a new water heater on 12/13/25, and discovered a leak on 12/14/25 due to faulty installation. The water damage has resulted in half of our kitchen being ripped out. Our home is unlivable.Of course the installation issue is a problem, but what I’ve been most disappointed by is their lack of responsiveness in getting the leak fixed and getting the insurance process moving so the restoration work can begin. Their voicemail is full and they are not responsive over text. They also didn’t help with getting someone out to fix the leak because it was Sunday and their office is closed on Sunday. This is not acceptable for emergencies - they need to have someone on call. This company needs to get it together.
Lindsay
Was this helpful?