It was easy to order tickets
It was easy to order tickets! and see your ticket location and view. The 38% uncharge is disappointing.
Tim Vicente
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Broadway.com
4.550 reviews
Last reviewed: Feb 28, 2026Do you agree with Broadway.com's TrustScore? Voice your opinion today and hear what 267 customers have already said.
broadway.comMember since Feb 2026
Broadway.com is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.5 out of 5 stars. Last reviewed February 28, 2026.
Customer Reviews
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50 reviews
Loved the smaller theatre
Loved the smaller theatre. Hadestown was the best show I’ve ever seen. Thank you for the closed caption machine. It really helped me comprehend and enjoy the show so much more.
Mai Allen
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Easy fast and helpful
Easy fast and helpful! Can’t wait to see the show!!!!
Molly Purdie
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Easy site to navigate
Easy site to navigate and choose payment on. Love that you can see all seats available with the view and whether they are on an aisle before purchase.
Ellen Harmer
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It was very efficient
It was very efficient. This was my first purchase for tickets for a Broadway performance (to accompany my first trip to New York City as part of a Road Scholar tour. I was able to find everything I was looking for quickly and easily. Thank you for making it easy.
Michael
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Wouldn't accept PayPal payment?!
Wouldn't accept PayPal payment?!
Paul Baker
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Really enjoyed the 'view from the seat'…
Really enjoyed the 'view from the seat' feature, that is awesome!
Katie Ferguson
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Easy to find tickets for the play and…
Easy to find tickets for the play and time that I wanted
Ronald Villa
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Best website for NYC theater tickets
I have purchased theater tickets from this company for the past six years every time I have a trip to NYC and never had any issues. I am usually in the city twice a year and only had to call once when I accidentally deleted my electronic ticket. It was resent while I was on the phone. Great customer service.
Consumer
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Awesome Site
Very easy, great seat choices, awesome site!
Meredith Letzer
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Easy process
Easy process. Like that you can see the stage /seat preview.
Natalia Semenova
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Easy to book and navigate the website.
Easy to book and navigate the website.
Mr Linton
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Easy process to purchase
I'd like some way to identify if there are stairs or steps to my seat from entry. I couldn't easily find that. The process of buying a ticket was good, thanks.
MaryKate
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Easy-peasy.
Easy-peasy.
SLU
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Easy and efficient
Easy and efficient
thomas merle
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2FA for foreign cell numbers not working
All good. but you can't manage orders using a foreign cell number since it doesn't send a text for the 2FA. Otherwise no problem.
Bjoern Harzer
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Selling is a nightmare
We had to cancel our trip due to weather and had to sell our tickets at the last minute. Selling these tickets on a third-party marketplace is a nightmare because of how they deliver the tickets. I would not use broadway.com again because it was too complicated to get rid of the tickets. I ended up giving half of them away because it was easier than selling them.
Allison Rix
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They need to update their policies
They need to update their policies. They won’t allow you to use AMEX gift cards anymore for some reason even though it’s advertised as a way to pay.
atrdd
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It’s easy to use
It’s easy to use. But it also said there were cheaper tickets, which i never saw. I was ordering tickets 5 months from now, and even when I ordered tickets in December for my daughter, for March (3 1/2 months) I could find the less expensive tickets.
Sandra Hudler
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Super easy
Super easy! Got the seats we wanted and the transaction felt secure! Can’t wait to see the show!
Steph
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Cite this page
According to TrustPlane, Broadway.com has a 4.5/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/broadway-com