Great customer support
I encountered an error on my laser and couldn’t find any information about it online, so I reached out for support.Robert responded quickly and asked if I could send a video of the issue. Since I was off-site at the time, I wasn’t able to record one, but I did send several photos I had taken before leaving the warehouse. Based on those photos, he was able to identify the issue and guide me on how to fix it.The entire process was much faster than I expected, and Robert was extremely helpful.
WIll Lozano
Freaky Fast Service
Cian solved our issue in a freakishly fast manner. Very impressed!
Bill Briggs
Stephen was fantastic
Stephen was fantastic! Patient, and solved my issue.
Geri Bryan
Material line up issues…
I have struggled for a long time getting my material lined up accurately. Within a minute, Stephan had waked me through some machine setting changes which fixed all my problems!!!!THANK YOU
Eric I
Cian was helpful, friendly, courtesy and professional
Cian was helpful, professional and patient. Quick to assist and willing to take the time needed to address my concerns fully.
Ron D
AIR ASSIST ASSISTANCE
Quick knowledgeable service.
COREY
Cian was great helping my old BossLaser…
Cian was great helping my old BossLaser LS1630 SN:21313, I have difficulty communication, he was able to teach me to improve a ne LightBurn upgrade error.I have APHASIAPlease be PATIENTI have TROUBLE TALKING, READING and SAYINGAphasia is a language disorderAs the result of a strokeA loss of WORDS – Not INTELLIGENCEAnd old memories must be restarted and revised.Previously I was an Engineer and presented Invention improvements.I was also a Aircraft Pilot, Machinist, Computer Builder and Programmer.Now I have to work to return and remember all thoughts in my brain.
Glen Lindahl
I want to highlight the assistance that Dorian gave me.
I want to highlight the assistance that Dorian (Technical Support Representative) gave me when setting up our BossLaser Cutter.He went above and beyond whether it was availability, direction, or patience while I worked through setting up the equipment. I could not be more pleased with his service, and he's clearly someone who you want representing you whenever appropriate.
Mason
Z axis
Quick answer to my question
John Prouty
Tech Assistance and Follow Up
Great assistance today working with John helping me my get our new EVO laser up and running. John cared and wanted to be sure that i was all set on my end ! I always appreciate when knowing that assistance is a call away . Thanks again
Brian Blackburn
Heather was above and beyond helpful
Heather Clowdus was above and beyond helpful
DAS
John was great! Online help needs improvement.
My support rep, John, did a great job responding to me in a timely manner and providing the instructions I needed to get my laser working again...more than once. Minus one star for Boss Laser's continued lack of online troubleshooting documentation and videos.
Will
Cian/ Technical Support Specialist
Cian, my technical support specialist at Boss Laser, was absolutely outstanding. Unfortunately, my new laser arrived from the factory misaligned and experiencing several operational issues. As any business owner knows, a machine that’s down is money lost, so I urgently needed technical support to get everything back up and running.Once I connected with Cian, he immediately stepped in and guided me through the entire troubleshooting process. We spent nearly three hours on the phone, working through every detail—from mirror alignment and cleaning to guide settings, calibration, and running multiple test pieces. He remained patient, thorough, and fully committed the entire time, making sure nothing was overlooked.His dedication and depth of knowledge turned what could have been a major setback into a resolved issue. I truly appreciate the level of support he provided.
Vanguard Automotive Design
Cian helped me understand lasers
Cian helped me understand some differences in CO2, UV, and fiber lasers. He gave me lots of application specific information that was important to me that will help me decide upon the correct purchase.
Brian Boone
AMETEK SCP
We originally reached out to our Sales PoC who never responded to any of our emails or calls. We then contacted the general support phone number and were put in contact with someone within a day. Various troubleshooting / data collection steps were performed, extra parts were shipped to us, but ultimately we shimmed the working surface and/or scan head foundation in order to level the unit. The tech support team was willing to come on-site to fix the issue.
michael wagner
Missing documentation and schematics
My interaction with Robert from BOSS Laser’s technical support team was excellent. He was professional, knowledgeable, and extremely quick to respond to my questions. I greatly appreciated his support and the timely delivery of all required documentation.
Dino
Dorian Saved the Day
Dorian was a great help. Extremely knowledgeable. Helped troubleshoot my issue and located the problem source within a matter of minutes.
Zach Salisbury
Great job
Great job. Very efficent and effective support
Ken Burstalk
Z Axis stuck
They quickly diagnozed the problem and gave me a solution that worked great.
Pieter
Quick email response
Sent an email late at night, got a response the next morning.
Mark
