Dealing with Bike Closet is an absolute pleasure
Dealing with Bike Closet is an experience that warrants someone like me writing a review, this is the third review I've written in my life (I'm 56), which goes to show how awesome it is dealing with a company that does what it says. Why do so many people love Amazon, I'll tell you, the returns are so simple. Bike closet is just as simple and they even credited the shipping on my replacement order and then again on my next replacement order (I thought I was a medium and landed up being an XL). They get back to you quickly via text quickly. As for their prices they are incredible. I love Bike Closet and will recommend them to everyone that needs anything cycling.
Shaun Rimer
I ordered a pair of Sidi Alba 2 road…
I ordered a pair of Sidi Alba 2 road shoes for $149. Two days later Bike Closet dropped the price to $99 for these awesome shoes. I thought, man, bad timing on my part. Then I sent an email to Bike Closet and asked if they’d give me a discount off the new $99 sales price on a second pair. Within two hours they had credited my account $55 for the first pair. I quickly ordered a second pair. Spectacular customer service and super fast getting the order shipped out to me in Texas. This was my first time ordering from Bike Closet . . . I’m blown away by the above and beyond customer service and timeliness.
Phillip Sefton
Never have had an issues buying road bike parts from them.
I've bought bike cassettes from them and no issues. Texting is the best communication during their current business hours in PST. They respond immediately and thoroughly.
Tania Ortega
Good shipping and customer service
A great small shop. Especially great customer service. I bought 3 of them, the previous two were of wrong size, and got very smooth experience in returning them. It seemed to be a small shop so it doesn't have a lot of inventory, and often have many sizes missing. However once there is a size fit, it normally is a great deal. Bought a POC Pro thermal jacket from it, and it's great. New, clean, awesome. 60% off from the POC official website price.
Aqua S
Great deals, super fast shipping
I bought the Fizik X4 Terra shoes. The shoes are beautiful, but i'm truly impressed with how fast I received the order within 48 hours!!! Totally recommend and also great deals
Marvin Navas
First time shopper at Bike CLoset
Like others, I am a first time customer at Bike Closet. After much searching, BC was one of the few retailers that had the exact, 1/2 size Sidi MTB shoes I needed, and at a great sale price. The 1/2 size was not available or shoes were completely sold out at all the big sites I usually buy from and no local shops sell SIDI. Really great prices and fast shipping and delivery. It will be a go to for future needs, especially if my local shops do not carry what is needed.
Alan Patterson
Great customer service even tho its a…
Great customer service even tho its a text.
Buckeystarbreaker
Are they legit? YES
If you’re here, you probably just saw a great price online when you searched for a cycling item, and now you’re trying to figure out if Bike Closet is legit. I did the same thing last week when I saw that they had the best price (by far) for a rear derailleur. I ordered it on their website, they shipped it same day USPS (Wednesday afternoon), and it arrived early Saturday morning. It was new, boxed, and installed and riding that day. I had a great experience with them.
ColoradoCycling
Absolutely horrible I got two…
Absolutely horrible I got two very expensive smart trainers from them and they played a shell game when I tried to get them to let me return them. There are a lot of legitimate online bike part businesses out there do yourself a favor and stay way the heck away from this one or you will have to get your payment provider involved which is not worth it with how many good dealers there are out there.
Ge Hu
First time customer at Bike Closet
First time customer at Bike Closet. After searching online high and low, BC was the only retailer that had the exact Sidi MTB shoes I wanted to try out, in my size, and at a great sale price. Size was not available or shoes were completely sold out at all the big sites I usually buy from. The idea of text-only customer service (no phone or email support) was somewhat of a concern, but I did get prompt responses to my questions. (I think this helps keep BC's prices so competitive.) Great selection of bike gear, really great prices, fast shipping and delivery, especially if you live in Northern California. Now my first choice for new gear. AND...we should ALL support our local small businesses!
Ed
Great prices, fast shipping, Attentive seller
I purchased cycling shoes from bikecloset. My mailing address is super wonky and the folks at bike closet reached out to confirm the address I provided was correct. I wore the shoes on today's ride. Super happy with the purchase and prices. Quick response from the shipper. No regrets. I'd highly recommend!
Val Customr
2x customer - will be back!
Have ordered twice from Bike Closet and have had excellent customer service via their text service. 10/10
Mark
I have made 2 recent orders and…
I have made 2 recent orders and everything was as described and shipped very quickly. I highly recommend.
Matthew Ray
Bikecloset Took Care of Me
Anyone can do a good job when everything goes right. Its when things go wrong that you discover a great supplier. I've made periodic purchases from Bikecloset. Most recently a pair of Pirelli tires and a packing tool. Within a couple of ride one of the Pirelli's delaminated. I send a message with photos to the Bikecloset and got a call back within hours. Here it is a day later and they've shipping me a replacement. Good job Bikecloset!
Grey Haired Dude
i have 2 diferent orden fron this guy…
i have 2 diferent orden fron this guy missing not body fix a problem only talking and talking.custumer service is horrible when you buy a product worth some money star a problem
Norberto Garay
I attempted to place an order on the…
I attempted to place an order on the website. The checkout page was not working properly; I was unable to alter the quantity of an item in my cart before I hit "pay". My credit card info was entered. however. I decided to stop and not order because of the non-function of the check-out page. So I deleted the page from my lappy. Within a few days , $4000 of weird orders were placed on my credit card. My card refused the payments suspecting fraud (Citi Mastercard). Orders originated in Long Beach where this company allegedly has a shop.Buyer beware. I suspect even positive reviews in various places on this site are fake> Prices too good to be true are not real.
Wally
Was apprehensive regarding purchasing…
Was apprehensive regarding purchasing Sidi mountain bike shoes due to the large discount. Shipping was fast and efficient, Sidi's arrived on time and were brand new and perfect. Original packaging, all brochures and as advertised Sidi's . Very satisfied with the complete experience and delivered product.
Sammy Lee
A great experience! Sidi brand new shoes!
I had been looking for Sidi Wire 2 Air cycling shoes for a while, but websites were either out of stock or didn't have them in my size. I came across BikeCloset and they had them; in my size and significantly cheaper. I became suspicious for obvious reasons. I hesitated for several days, then looked up reviews for the company. I was surprised that others had the same concerns, but also had a good experience. Then BikeCloset had a sale on Sidi shoes at 60% off normal MSRP! I pulled the trigger on the Wire 2 Air's for $200 ... and they arrived a week later. No fake, no damage - the actual OEM brand new Sidi's. Well done BikeCloset! I'll be back shopping with you again!
Michael Ashton
I have made many purchases from this…
I have made many purchases from this site, including Garmin 830 and Continental Grand Prix 5000 tubeless ready tires. When I am looking for something, they almost always have the best price, and they ship extremely fast. Highly recommend this site.
Blair
All good, no complaints
I have bought stuff in this shop several times. No complaints about quality, a very good discounts on some items. They need to improve their website however: no sorting at all, you can not hide the items, that are not in stock, sometimes the description is missing. Still, I am giving them 5 stars, hoping they will fix this in the nearest future.
Taras
