Spoke with Neil who persuaded me to…
Spoke with Neil who persuaded me to change Health Provider. offered better coverage. He seemed very honest so I am trusting him to take care of my needs.
JUNE A HOLMES
Was this helpful?
Betterhealthonline
3.628 reviews
Last reviewed: Mar 20, 2025Do you agree with Betterhealthonline's TrustScore? Voice your opinion today and hear what 31 customers have already said.
betterhealthonline.co.ukMember since Mar 2026
Betterhealthonline is an online company. Based on 28 reviews on TrustPlane, it has an average rating of 3.6 out of 5 stars. Last reviewed March 20, 2025.
Customer Reviews
Write a ReviewFilter:
28 reviews
It looks like they went out of…
It looks like they went out of businesses and did not bother to tell their customer.
Rusty
Was this helpful?
Past experience was really good
Past experience was really good, fast shipping and good customer service with item tracking,.Strangely now though their website is down, I have rang them and it is a voice answerphone asking you to leave a message and they will get back to you.
John
Was this helpful?
Awful
I placed an order which was handled very poorly. The pharmacy took 4 days to process it, which then was incorrectly delivered by Royal Mail on the basis that my address didn’t exist. It then took another week to reprocess my order and I am still yet to receive it. There were no attempts made to fix the problem any faster. I was simply told to wait.Will not be using again
Wojciech Wiatrowski
Was this helpful?
Taken my money but no response from them
***UPDATED, SEE BELOW****Disappointed to say that I feel like I have been massively let down. I've used Better Health online a few times and always been impressed with the service but sadly not this time. I placed an order on Monday and have heard nothing since. I usually get an update on my order within a few hours but I have heard nothing this time and I am coming increasingly concerned that I have been ripped off. I have messaged them through the website but heard nothing back, almost as though they have shut down but are still taking peoples money. Hopefully I can update this post with positive news but I don't hold much hope of that.UPDATE... I have now been sent my order. I still didn't hear anything from them updating me on its progress, the only way I found out that it was on its way was due to a text from Royal Mail. I don't know why betterhealthonline have stopped updating customers with the progress of their order. They used to be very good at it.
Ben
Was this helpful?
Faultless customer service excellent medications
These guys the best in the business with timely replies to any questions and a qualified Doctor to oversee the safe dispensing of excellent quality medicines. Shout out too to the pharmacy who check all is in order. Thank you to all at Betterhealth.
Peter Cumberland
Was this helpful?
site has been offline for ages
site has been offline for ages, emailing the guy but says the team are working on it.. seems fishy
Suki
Was this helpful?
Website down after my order approved
Great customer service until website went down on Friday after my order was approved. Now I have no idea if my order has been dispatched, yet money has been taken from my bank. Have contacted Michael in customer service and had no response. Feel really let down now and can only hope, like others here that my order will still arrive.
Jo-Anne Jones
Was this helpful?
Quick and efficient website
Had the medication I wished to purchase, after a consultation my medication was approved in a matter of hours. Package was tracked and arrived within 2 days. Excellent service and I will definitely be ordering from this website again. :-)
Hannah Thomas
Was this helpful?
Best quality and soooo Quick!
Very speedy service and thorough consultations. I 100% recommend this company!
Young Giraffe
Was this helpful?
No strong pain meds now and can't go my…
No strong pain meds now and can't go my GP just suffering in pain
malcolm hunt
Was this helpful?
Well the site is back up and running…
Well the site is back up and running unfortunately I cannot place a order for strong pain relief as they have stopped doing them which I had a feeling that would happen due to regulatory rules
Sparkle
Was this helpful?
Website no longer works.
Website no longer works.Has been down a week now, they advise are having IT issues but I dont think they will ever be back up and running.A real shame as I placed 2 orders and both were received promptly.I then recommended them to someone, who although eventually received the order they had to wait nearly a week as soon after they placed order the website went down. its still down but better health managed to process the orders that were placed before they went down. I hope they do sort the problems out their website works again.
ED
Was this helpful?
SCAM!
SCAM!! TURN BACK!!
Joseph Osborne
Was this helpful?
great company
Placed a order Thursday morning last week 12/3/20 was approved and sent to the pharmacy was advised there was a backlog and may not get posted till the Friday Then the website went down and thought to myself oh crap been ripped off but this morning received email saying that it will be posted today and a couple hours later received my tracking information. Apart from a technical problem with the site that can’t be helped but is being fixed cannot fault them and Michael from customer services was great. Will recommend them and use again
Shaun pritchard
Was this helpful?
Heard from them today
Heard from them today, along with a Tracking number (order placed before site went down). So they are still operational. Apparently they are having technical problems. I suspect they became inundated with orders and blocked site until tbey clear their backlog.Its worth remembering that there was once, not long ago, several sites like theirs. So its not surprising they have become backlogged.Was told they will be back soon, so its a case of watch and seeUpdate... Arrived today, all as ordered!!!
Angelo Roncalli
Was this helpful?
Usually the service is great!
Usually the service is great!But yesterday I placed an order, received an email to say it was approved by 9.30am £150 was taken from my bank.Then nothing....no more emails,and I couldn’t access the website atall. It seems to have crashed. So now I have no idea whether I will ever get my order or my money back. Very frustrating. And can’t find a phone number anywhereUpdate:Received an email from Michael first thing thismorning (Monday) after the website crashed on Friday. Michael was very helpful and explained the situation and reassured me my order was still being processed,he then emailed me again an hour or so later with my tracking number and my order is now due to be delivered tomorrow.
Laura Mcrobert
Was this helpful?
100% good
Excellent communication, Michael from customer services is very helpful. Genuine meds, reasonable prices & exceptionally quick delivery. 5 stars, highly recommended. I will definitely use this site again.
Andy
Was this helpful?
Great service
Made my first order and will definitely be using again, received my order the next day, so much more convenient than trying for an appointment with my own GP. Was kept up to date throughout the whole process from when I first made my order to when i would be receiving it. Very satisfied customer thank you.
L18x
Was this helpful?
I normally would give them top points…
I normally would give them top points since I started using this site last December but the last 2 days I cannot order anything it keeps taking me round in circles please can someone help
Surj
Was this helpful?
Cite this page
According to TrustPlane, Betterhealthonline has a 3.6/5 rating based on 28 verified reviews as of April 2026. Source: trustplane.app/company/betterhealthonline-co-uk