I loved their product quality and…
I loved their product quality and service.
Afsar
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Best Pro Lighting
3.410 reviews
Last reviewed: Mar 4, 2026Do you agree with Best Pro Lighting's TrustScore? Voice your opinion today and hear what 10 customers have already said.
bestprolighting.comMember since Mar 2026
Best Pro Lighting is an online company. Based on 10 reviews on TrustPlane, it has an average rating of 3.4 out of 5 stars. Last reviewed March 4, 2026.
Customer Reviews
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10 reviews
Lifetime Warranty?
Several years ago a local paving company installed their 150 watt transformer for driveway lighting. The installer noted on the receipt the lighting system but not the brand. I have photos of the transformer. The company rejected the lifetime warranty because the brand was not noted.
Mike Melone
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The industry standard for quality and…
The industry standard for quality and customer service. Best in Class. Lifetime warranty? unbelievable. I just replaced my 300w 10 year old BPL transformer. I called Rebecca to ask a question and she said, stop, the one you are replacing has a life time warranty. I will ship you the control module today that needs to be replaced. So I will fix the one I have and give the new one to my daughter for her new house.
R Fitzgerald
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Poor Quality Products and Terrible Customer Service from Best Pro Lighting
I purchased a wide variety of Best Pro Lighting's outdoor lighting hardware and components and had them professionally installed. However, I have experienced an unacceptably high number of failures with their products. Not only have numerous bulbs failed prematurely, but the tops of three of my mushroom lights have fallen off due to extremely poor glue application that did not properly secure the tops.When I reached out to Best Pro Lighting about these issues, their response was dismissive and unhelpful. They claimed I must have installed the lights incorrectly, despite having two separate professional landscape lighting companies confirm the installation was done properly. Best Pro Lighting then claimed these companies were not true "experts."Shockingly, they stated they do not actually offer any warranties for their bulbs, contrary to their advertised claims. They told me if I wanted replacements, I would have to purchase new bulbs at full price. This is after experiencing a substantial number of premature bulb failures with their products.Fed up, I ordered replacement bulbs from a third-party company on Amazon and have had zero failures since switching brands. The difference in quality and longevity is night and day.My experience dealing with Best Pro Lighting's customer support was also extremely poor. One of their supervisors I spoke with was outright rude, condescending, and unwilling to take any responsibility for their defective products.Based on the low quality of their lighting products, complete lack of honoring warranties, and terrible customer service, I would strongly caution anyone against purchasing from Best Pro Lighting. They are not an accredited BBB business, and for good reason - their products and company practices are simply unacceptable. Save your money and frustration by avoiding this company at all costs.
JB McRee
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ABSOLUTELY THE WORST CUSTOMER SERVICE
ABSOLUTELY THE WORST CUSTOMER SERVICE ! DO NOT BUY FROM THIS COMPANY - THEIR BULBS BURN OUT AND THEY DO NOT STAND BY THEIR PRODUCT - PURCHASED A BULLET LIGHT and the bulb does not stay in the holes. They are so difficult - do yourself a favor and buy else where ! GARBAGE !!! 100%
Al
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Great products until they quit working…
Great products until they quit working and make you do all kinds of tricks to apply the 5 yr warranty. I bought a landscape transformer that quit working and have been dealing with them since Nov/2023 and have already paid $25 shipping for a new control box. That didn't fix the issue, Now they want me to ship the unit to them so they can verify it's broken at my expense. Very unfocused on customer service, rated poor at best.
Chris Franchi
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Beautiful user experience with their…
Beautiful user experience with their website.
A. Ilegogie
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Good prices, fast shipping
Wow, they've got such good prices. Shipping was fast too. Great if you're a DIYer, and don't want to spend a fortune.
MK
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A loyal company to work with
Been working with BPL as their web development company since 2008. They are a great company to work with and have always given us their full trust. We are proud of the work we've accomplished together and look forward to a bright future together!
Jeff Lew
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Great products
Great products. The Transformer was easy to set up and Rony gave great service when I called.
Jason Harris
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Cite this page
According to TrustPlane, Best Pro Lighting has a 3.4/5 rating based on 10 verified reviews as of April 2026. Source: trustplane.app/company/bestprolighting-com