Excellent service quick shipping and…
Excellent service quick shipping and communication.
S Lobello
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BBQ Authority
4.850 reviews
Last reviewed: Feb 28, 2026Do you agree with BBQ Authority's TrustScore? Voice your opinion today and hear what 2,781 customers have already said.
www.BBQ-Authority.comMember since Mar 2026
BBQ Authority is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.8 out of 5 stars. Last reviewed February 28, 2026.
Customer Reviews
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50 reviews
Website is well organized making it…
Website is well organized making it easy to check out different grills. Once I picked out a grill, the ordering process was straight forward and delivery was quick.
EDWARD E KIRKHAN
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Great job!
Great job! Very satisfied.
JERRY
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great people!
Amazing company! Loved the way it was packaged and wrapped, as well as the hand written card. Will be choosing this company 10/10 times over Amazon for what I purchased.
Hunter
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real good well pleased
real good well pleased
Valued Customergregory richard
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I paid $330 and received nothing.
I paid $330 and received nothing.
John Dever
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Great price
Great price, delivery and communication
Valued Customer
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Great product
Great product, packed with care and shipped in a timely manner. Five stars!
SCOTT
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Where is it??
They sent me a survey today on 2/20/26. I ordered the product on 2/13/26 and haven't heard from them since. Charged me about $9 for shipping, no shipping updates or anything from them since. 7 days post order and I have no clue when or if I will receive my sauce.
Customer
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Reliable, fast and responsive.
Reliable. Fast. Responsive. I was previously ordering from a competitor. On both occasions I had waited months for my shipment. Recently I discovered your store and both times I have ordered my service has been prompt and within a week or so. For the exact same item that I have been waiting on for months from your competitor. You’ve got our business going forward. Your prices are far better too!
Christina Boyer
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Fast shipping and great quality product!
Fast shipping and great quality product!
Valued Customer
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Fast service and good pricing
Fast service and good pricing. Will keep on ordering!
Alberto Ramirez
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Great service
Great service. Great communication! Will buy from them again.
John Isert
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Arrived in a timely manor, well packaged
Arrived in a timely,
Joe
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Exactly what I needed
The product fits for a model I couldn't find a replacement part for. It was as described, and as usual Napolean product quality is excellent
CHRIS BEVERIDGE
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Very good experience…
Very fast delivery and bottles well protected. Now waiting for grilling season to start. Order even arrived with a handwritten thank-you note and a cloth grocery bag. What's not to like?
customer
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Pleasant experience!
The young lady taking my order was very nice and made the process pleasant. My order arrived the next day much to my amazement!
Valued Customer Susan Brown
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I had anFast Shipping, Perfect Fit — Outstanding Service from BBQ Authority! excellent experience with BBQ…
I had an excellent experience with BBQ Authority. I ordered a replacement part for my Napoleon grill, and it arrived quickly and exactly as described. The part fit perfectly, and the entire process from ordering to delivery was smooth and hassle free.It’s great to find a company that delivers the correct part on time without any issues. I’ll definitely be using BBQ Authority again for future grill parts. Highly recommend!
Bill C
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The transaction went well
The transaction went well. The article was delivered with no damage. However, my son tells me that at least one part has a manufacturing defect that prevents proper assembly of the Bbq.
Norman Berger
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Friendly staff. Great srvice.
Great service. Delivered in a timely manner.
Happy in Tucson
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Cite this page
According to TrustPlane, BBQ Authority has a 4.8/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/bbq-authority-com