Ontario dispatches nurses from Bayshore that oozes incompetence
My dad agreed to get my mom a needle injection and blood work done at home by having a nurse from Bayshore come to visit their home. It was the most painful experience.Tuesday 17:33 - I call Lily at Bayshore Health Care. My mom needed an appointment for an injection related to osteoporosis. I suggested a 10 am appointment on Wednesday at my parents place. Nurses don't set up appointments. They have their own schedules and call before they come over.I let Lily know that I would be at work on Wednesday. The main point of contact would be my parents. The bloodwork appointment would happen later on this week.Tuesday 20:43 - Bayshore calls my dad. I am at their place. I then hear my phone ring. The woman didn't get her answers from my dad and asked me them instead, including whether my parents had a buzzcode to get in and a security camera. I let her know that the latter question was odd. She couldn't tell me what the purpose of it was.We haven't had any of your services. Yet, I had to answer a bunch of questions that seemed bizarre. If they had cameras, you'd know by the sticker on the door saying that they did. Buzzcode? It's not an apartment building.Wednesday 10:41 - Terryann, the nurse, calls me at work. I asked if she was with my parents. No. She called them. She didn't bother leaving a voice message. I said that I would do the same thing, but leave a voice message to warn them that she was 5 to 7 minutes away. I also let her know that I was in Mississauga. She needed to call them. Wednesday 10:55 - She called back. She wasn't with my parents. She was parked a block away. She said that her manager said that the injection shot and blood work need to happen in one appointment. I was livid. I didn't even bother moving myself to a room. My colleagues heard what I said at the office. I let her know that there are two appointments. She needed to contact my parents. Stop wasting time. I am 50 km away. She then asked me whether they had needles and tubes for the blood work. Incompetent! Ask them.Wednesday 11:12 am - Camille, a manager at Bayshore, called me, asking for more information about blood work. Why? My parents and I are not medical folks. Call my mom's doctor. She also said good afternoon when it was clearly still morning.Wednesday 11:32 am - Terryann calls. I need a break from incompetence. I go for lunch. She doesn't leave a voice message. I learned later that she did administer the shot to my mom's right arm. So confusing.Wednesday 16:52 - I get a call from Mina, a nursing manager dealing with experiences. Well, mine has been poor with Bayshore. She doesn't indicate that she is backing up for Camille, who took the afternoon off. She is calling about nursing care for "I believe is for your mother." I believe? How about try faking that you care. It IS for my mom.I left messages for both Camille and Mina. I felt this exercise was futile.Wednesday 18:23 - I called the Bayshore main line and spoke to a man about getting the bloodwork set up for my mom. The man was nice. However, when he said that it's best to contact Karen, our case manager, and repeated himself, it was annoying. I had to spell out that I learned about this case manager's name through you. To contact her, I'd need a phone number or extension. I had to be that specific for him to spit out her extension.Wednesday 18:57 - I leave a nearly seven-minute message to Karen on my experience dealing with way too many Bayshore folks.Wednesday 19:14 - A nurse from LifeLabs called and advised that she'd be at my parents' place today between 9:30 am and 11:00 am. Perfect! I'd be at their place.Today 9:11 am - I had a call with Karen. She was great and apologized for the pain and the miserable day that I went through.She provided a lot of context, as did I:- Although I am the primary contact for Bayshore to call for my mom, the note about flipping it on Wednesday because I am at work and my parents were at home was not in my mom's file.- Terryann was confused. She was doing blood work. Karen advised that she should have checked with Ontario atHome on whether she was doing both the injection and blood work. She would have known it was the injection only.Today 10:30 am - The nurse from LifeLabs came over with her blood work kit. She drew three tubes of blood from my mom.I had talked to Lily from Bayshore on Tuesday and asked whether the requisition had specified a urine sample. She said no. My dad handed over my mom's urine sample to the nurse. There has been a lot of miscommunication, including this detail.Our ordeal with Bayshore is now over. I do not recommend dealing with Bayshore. I'd rather eat glue than deal with incompetence and a ton of grief.