Everyday is a new day
Everyday is a new day, new mood, new things so i love it. And i love to be like a “big sister” for the kids.
Eglantine Aubret
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AuPairCare
4.550 reviews
Last reviewed: Feb 23, 2026Do you agree with AuPairCare's TrustScore? Voice your opinion today and hear what 2,253 customers have already said.
www.aupaircare.comMember since Mar 2026
AuPairCare is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.5 out of 5 stars. Last reviewed February 23, 2026.
Customer Reviews
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Great experience
We matched with a fantastic au pair our first time and will be extending with her another year! It's not the right program for all families or for all potential au pairs, but for us it's been a huge blessing.
MEG
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Everything good!!
Everything good!!
Janine Oliveira
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I had the worst experience with aupaircare.com
I had the worst experience with Aupaircare.com, the Bellevue regional director Holly in Washington State was not very responsive to host family’s concerns, she did not reply 99% my text messages.Our au pair smoked indoors the first week entered my house, she is a habitual liar and the only purpose of her trip to US was to find a sugar daddy to pay for her weekend bills, use his US citizen status to get her green card. The worst part is after repeated reporting of the au pair’s dramatic behavior, Holly called me the first time and told me she wanted us out of the program because she did not want to get involved in the disputes between host family and the au pair, basically she does not want to do her job, but still wants to get paid.In order not to work for the last 2 weeks after the rematch request, the au pair sneaked out of our house with her suitcases in the middle of the night, stole a bunch of host family’s belongings, including a bag with a company logo on it, without notifying Holly and the host family, she even went to my daughter’s room while she was sleeping to grab 2 labubu she gave us as gifts, then she sent us a text message saying that this sneaking out was “authorized and coordinated by Holly”. What is funny is that Holly still defended the au pair during the exit interview meeting, telling the host family that:1. If we advanced the au pair extra 4 days of vacation money, we cannot ask the money back, even though she only earned 6 days out of 10 days. The au pair asked for totally 10 days’ salary from us before her trip to Thailand, cheating us she will be back and work for us. 2. The au pair frequently used phone during working hours to call her parents for at least 20 minutes every morning when she took the baby outside, Holly said, “you did not tell the au pair that she cannnot call her mom during working hours”, the thing is we wrote down in every weekly review with au pair that "please limit your cellphone use during working hours". Holly thinks it is okey to leave the baby unattended during her phone calls because I did not specify the “call her mom” part.3 Holly was biased during the exit meeting, accused me that I yelled at the au pair, but Holly later texted that "that is my fault" that she misunderstood because the au pair cried hysterically after I gave her some constructive feedback regarding not to use cellphone during her work hours and leave the baby unattended in the bathroom. She put on this performance so she has a reason to ask for rematch.4 Holly said “it is okey for the au pair to come and leave your house without any notification”, but this is clearly against our house rule and expectation, the curfew is at 11 pm and the au pair was supposed to work the next Monday, instead she came to our house at 10:30pm Sunday night without saying a word and left in the early morning to her boyfriend’s house.The au pair refused to work for the last 2 weeks for the host family, but she was every worried that I would tell her boyfriend that the only purpose she dated with him was to use him as a sugar daddy on weekends, she repeatedly told me that she as no intention to marry him, she would like to rematch to another state, another city, possible Los Angles to find a new sugar daddy. After the exit interview meeting, she emailed and harassed the host family several times on a Sunday night 11pm to embarrass and threaten the host family, claim she would “take action” against us, the stolen bag with Coupang on it is still not returned to the host family yet.I am not sure unqualified au pair like this would be put back to the market for other poor host families.I am not sure how much program fee will be return to us.
Sunny
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It’s grate
It’s grate, I feel comfortable
Isabel
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Its wonderful
Its okey, my host family is very lovely with me
sofia villada velasquez
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Amazing experience
My au pair experience has been amazing. I’m learning, growing, and feeling like I’m living a dream
Giovanna de Almeida Correia
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Everything is going very well
I was very well received with my host family. My area director is available for any questions
Rose Delaunay
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AD Ana McGee in TX
I want to take a moment to express my gratitude and admiration for all the work that my Area Director, Ana McGee, does in Texas.I feel incredibly lucky to have her. From the very beginning, she has proven to be a very approachable, compassionate, and dedicated person, always willing to listen to us, support us, and help us whenever we need it. It's genuinely clear that she cares about our well-being, not only as au pairs but also as individuals.I deeply value her availability, her ability to listen without judgment, and the constant effort she makes to find solutions and alternatives so that we feel comfortable, at ease, and happy in our program. Her support makes a huge difference, especially for those of us who are far from home and adapting to a new culture.As an Area Director, she stands out for her empathy, professionalism, and dedication. She makes us feel supported, understood, and secure, knowing that we can count on her with any difficulty or question that may arise. This builds a lot of trust and makes the au pair experience much more positive and manageable.Ana, thank you for your time, your energy, your patience, and for always doing everything you can to make this experience the best it can be for all of us. It truly shows when someone loves what they do, and you reflect that in every action.
Catalina José Letelier Carrasc
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I’m getting along well with the family…
I’m getting along well with the family and I’m really enjoying my experience
Renata Moreira
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The kindness of my host family.
The kindness of my host family.
Smukelo
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I had a great experience with…
I had a great experience with AuPairCare. The team was supportive, organized, and always helpful throughout the process. I felt guided and supported during my time as an au pair, which made living in another country much easier. I would definitely recommend AuPairCare.
Jennifer Santos
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all good
all good, i fell good
raquel guaman
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Really bad agency
Really bad agency. No respect with au pairs. They just don't care. My APC manager was completely irresponsible. I was expelled from the au pair program after my host dad refused to follow the agency’s own rules and decided to leave the program himself. Instead of holding the host family accountable, they blamed me, claiming I asked for too many rematches, when in reality, I only asked twice. We pay a lot of money to come to the USA trusting this agency, and once we arrive, they do whatever they want and treat au pairs with no respect, like we are disposable. Au Pair Care does not protect au pairs. Stay away from this agency.
Brenda Emilly
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Agency even helpuf when you are done with their program
My experience as an au pair has been incredible. I recently contacted my ex area director (Ana - Dallas) to ask her info about another program they propose. Being on my side without response for days, she reached out to them and then put me in contact with them. I recommend this agency because even when your experience is done, they are still there to help you !
Anthony Bonnamour
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awesome!
awesome!! love it
우야
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Excellent service
Excellent service, our LCC is in frequent contact with us
Ana Sofia Fuentes Rangel
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My experience is going well
My experience is going well, I have a good relationship with my hosts and we are thinking about to extend for 1 year more
Daniela Cruz
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Poor local support. Family remains in the program despite many dropouts.
It wasn't a pleasant experience for my daughter. She had already spent a year as a guest student in Oregon with a wonderful family and was therefore full of anticipation for her year as an au pair in California. Unfortunately, things didn't go very well. The family was completely different from what she had expected and been told. Both children were difficult to manage and completely spoiled by the egalitarian parenting style, and the parents were completely unreasonable. Unfortunately, the pets were also treated very badly. The local organization staff did not support my daughter. They concealed the fact that three au pairs before my daughter had already given up and left. My daughter is in contact with them, and they all complained to AuPairCare, but there were no consequences for the family. She is still in the program and there was no refund or even an apology.
Ines Schiefke
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The start of the year
The start of the year, new goals, and ultimately new plans. This has been one of my best experiences, and I hope to continue like this.
yisell cerezo
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According to TrustPlane, AuPairCare has a 4.5/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/aupaircare-com