Absolutely amazing going above and…
Absolutely amazing going above and beyond beyond. Called when chat was not responding 10/10 stars
Nathan Evans
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AnswerForce
4.950 reviews
Last reviewed: Feb 27, 2026Do you agree with AnswerForce's TrustScore? Voice your opinion today and hear what 907 customers have already said.
answerforce.comMember since Feb 2026
AnswerForce is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.9 out of 5 stars. Last reviewed February 27, 2026.
Customer Reviews
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50 reviews
Great experience
AnswerForce is a fantastic group to work with. From the initial experience they not only cared but got it right. They integrated into my systems and tickets were made for incoming calls which was perfect for our processes.
Paul Hogan
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Super quick response
Super quick response, great assistance, nice guy
customer
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Oil and Gas Industry
We have relied on Answer Force for 10+ years. Working in the oil and gas industry, you can't afford to miss a call.
Beverly
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AnswerForce has been extremely helpful…
AnswerForce has been extremely helpful to my company. I’m no longer missing calls, and their support has already helped me secure new clients.My interactions with their representatives have been consistently pleasant and professional, and I’m confident they communicate with my clients and prospects the same way. I am very satisfied with their service—they are excellent.Thank you,Marie at ProWise Tax Service LLC
Marie
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Outstanding onboarding support experience!
Veronica and the team really went out of their way to set us up for success in onboarding. Their professionalism, sense of best practices, and responsiveness made a huge difference switching over from a lesser competitor.
Mike T
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Your team has been very responsive and…
Your team has been very responsive and helpful overall! We have had to clarify a few things with your agents when it comes to scheduling appointments for new service requests, but the team has worked with us to get that resolved.
Lily underwood
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Great onboarding experience.
Great onboarding experience.
Chris Wright
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Govind did an excellent job on getting…
Govind did an excellent job on getting out account updated and online. Was fast and professional.
Tim Collins
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Rep listened to me
Rep listened to me, told me he would verify and get back to me in 10 minutes. He returned call on time. Provided assistance I needed and further troubleshooting when I had an issue.
Marita Blackwell
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Organized As Ever!
Our company is as organized as ever with a new answering service that make life easier with call outs, applicant calls, payroll calls and potential customers.
Diana
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AnswerForce goes far beyond a conventional answering service!
AnswerForce goes far beyond a conventional answering service. Their virtual receptionists provide comprehensive appointment management capabilities, including:-> Scheduling new appointments directly into your calendar-> Preventing double-bookings through real-time synchronization-> Adhering to your company's specific scheduling rules, such as incorporating required travel time between appointmentsRescheduling and canceling existing appointments as neededIn essence, AnswerForce delivers the equivalent of a dedicated, full-time employee available 24 hours a day, 7 days a week—at a fraction of the cost of traditional staffing.
Bonnie Massaro
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Great Customer Service!
Representative was friendly and helped to solve my issue and answer all of my questions. Great customer service!
customer
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Excellent
Ayushi was excellent and answered all my questions.
Wanda Rodriguez
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Operators not trained
Unfortunately, our experience with this answering service has been very poor due to a lack of basic training of the operators.We are a cabinet showroom, and selling cabinetry is our core business. In one instance, a potential client called asking if we sell cabinetry. The operator put the caller on hold to “check,” came back after about 30 seconds, and said, “Sorry, still checking.” The caller hung up.In another case, a potential client asked for our showroom address and was told the operator could not provide that information. That caller also hung up.These are not complex questions — they are fundamental to our business. When callers can’t get simple, accurate answers, it directly costs us leads and damages our professional image.Based on our experience, the operators assigned to our account were not adequately trained, and this resulted in lost opportunities. We expected a much higher level of competence for a professional answering service. We will be canceling our service with them.
Michael Kienzl
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Easy to deal with
Very easy to get ahold of someone, and they were able to do exactly as I asked without any issues.
Amber
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Hima (customer Services) was extremely…
Hima (customer Services) was extremely helpful and patient.Even when the call was accidentally disconnected, she called back to ensure the issue was resolved.
Soho Maintenance
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Very helpful.
Very helpful.
Jamie Barker
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AnswerForce provides excellent 24/7…
AnswerForce provides excellent 24/7 virtual receptionist service for our business
Omar P.
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Answer Force was great
Answer Force was great! They really listened to what I needed, made onboarding easy, and explained everything clearly. Everyone I worked with was super professional. Really positive experience.
Tan tran
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Cite this page
According to TrustPlane, AnswerForce has a 4.9/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/answerforce-com