Neil is great
Neil is great, as usual. We so rely on him
Brian Hayden
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American Alarm and Communications, Inc.
4.950 reviews
Last reviewed: Feb 24, 2026Do you agree with American Alarm and Communications, Inc.'s TrustScore? Voice your opinion today and hear what 631 customers have already said.
americanalarm.comMember since Feb 2026
American Alarm and Communications, Inc. is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.9 out of 5 stars. Last reviewed February 24, 2026.
Customer Reviews
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50 reviews
Great customer service & knowledgeable…
Great customer service & knowledgeable staff.The staff located on Highland Ave. Salem, Ma. always met my needs.
EVANGELINE STAMATOPULOS RESIDE
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helped us familiarize with the newly…
helped us familiarize with the newly replaced alarm monitoring pads as they did not come with a booklet for new users.
long time customer
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Great experience
Experience to date with this company has been great. Installed monitoring systems 2 years ago. Provide annual inspection to confirm all is working well. Always available in the event of questions or service
Happy
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The worker that did the conversion on…
The worker that did the conversion on our alarm(I forgot his name.Sorry!!!)is the nicest person and very very professional. Thank you 👍
MICHEL BENAYUN
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Service tech Scott was great
Service tech Scott was great, home office team was easy to work with.
Ben
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American alarms did everything possible…
American alarms did everything possible to fix the problem and couldn't do it immediately but called back the next day and all was fixed.
Hrant Tatian
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Great customer service
Great customer service, responsive, and got someone onsite to resolve our issue quickly.
Heather Goldman
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Pleasant courteous
Pleasant courteous, Customer Service
PEOPLES' BAPTIST CHURCH
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Prompt, professional & friendly
The Tech arrived promptly, and was professional & friendly.
PATRICIA COYLE
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The folks that I dealt with were…
The folks that I dealt with were friendly ,helpful, and understanding of my needs. I would recommend them to anyone
S. KEITH WHITE
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The associates are very friendly
The associates are very friendly, professional and competent. They are always helpful when we talk with them.
JRichie
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The installation went smoothly.
The installation went smoothly.We occasionally get calls checking if we are satisfied with the system.
Customer
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Upgrading home alarm system
Good quality, satisfactory service provided
Person
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Very helpful and responsive!
Very helpful and responsive!
BROOK REECE
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Our service person was very polite and…
Our service person was very polite and very knowledgeable
RALPH & TRICIA DIPISA
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Great customer service
Great customer service, friendly installers, very pleased
TONY ROSSINI
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The Tech was great
The Tech was great. He explained every step for using the system, especially with regard to replacing batteries.
SUSAN BERNSTEIN
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WE would like to know why there were 2…
WE would like to know why there were 2 withdrawals from the Exeter Grange checking account when we set up the automatic withdrawal. We have been very happy with your service, and the problem was ours. Thank you for understanding. Please e-mail at you're convince
E MFish
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Good company
Good company, they stay on top of your company’s needs.
FRATERNAL ORDER OF EAGLES
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According to TrustPlane, American Alarm and Communications, Inc. has a 4.9/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/americanalarm-com