Our 2nd Aiper
Slightly disappointed that our first Aiper only lasted 2 weeks beyond the 2 year warranty - but the new Scuba S1 has improved design features and is working well so far.
Neal
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Aiper Official
4.550 reviews
Last reviewed: Feb 28, 2026Do you agree with Aiper Official's TrustScore? Voice your opinion today and hear what 2,846 customers have already said.
aiper.com/us/homeMember since Feb 2026
Aiper Official is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.5 out of 5 stars. Last reviewed February 28, 2026.
Customer Reviews
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Only lasts a year
I have both the skimmer and the vacuum. Both products only lasted a year. One year. Their customer service was all through email and while they did end up replacing the vacuum, the skimmer is now dead and I truly don't have the energy to fight with them again. I live in Arizona so a solar skimmer is perfect and there is no lack of sun. It did do a great job but I would expect more than one year out these products. I would look elsewhere
DEB K
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Robot is not cleaning the complete…
Robot is not cleaning the complete pool. It is missing spots. It is not learning the dimensions of my pool. Very disappointed in the performance of the product.
Rick Culver
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The after sales support has been excellent
The after sales support has been fantastic. When my Scuba Pro failed again, they replaced the unit with a new item (see product review). This was the 4th time I had to use support due to electrical issues and each time was excellent
Warren
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Easy to order super fast delivery and…
Easy to order super fast delivery and the skimmer is awesome
Jeff Nickel
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Great Job Aiper
Good communications and information re delivery
lneindorf
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Pool vac needed a warranty repair
Pool vac needed a warranty repair . Contacted customer service by online chat and by the end of the same day I had a return label emailed to me . Shipped item back to Aiper and in less than 5 business days my vacuum was back at my home repaired . Disappointed that my 7 month pool vacuum needed repair but impressed by the efficient customer service I received .
Melanie thompson
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Very effective products
The products were just as advertised, easy to get operating and the pool is looking amazing since using them.
Andrew
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The order was processed and shipped…
The order was processed and shipped quickly
Jeff Brouk
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Quick delivery discount given after I…
Quick delivery discount given after I purchased at a higher price. Cleaner works well.
Heather
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Best thing we’ve ever bought for the pool
The Aiper pool skimmer is brilliant , runs 24 hrs a day constant on solar without having to recharge , and cleans everything off the pool surface and edges , with little need for the under water robot pool cleaner because very little hits the bottom , only thing I have to do is make sure the pool level doesn’t got too high because when pool level is higher the top sides of the skimmer scrape on the bull nose pavers , so maybe I have to stick some thin plastic on the sides of the aiper to stop it getting badly beat up , small sacrifice for a bug free pool
Bop
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The purchase/delivery process went…
The purchase/delivery process went fast...very efficient.
PAUL McPHERRAN
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very Professional.
very Professional.
Marco Sarto
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Pool Cleaner
Even though I had to return the pool cleaner because it wasn't compatible to my pool. Everyone in customersupport was exceptional.
Jose Santiago
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Your customer service has been far greater than I could have anticipated!
Your customer service has been far greater than any company I have dealt with in the past. You have done everything you can to resolve any issues we may have!
Rose West
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Timely delivery —simple to use manual.
Timely delivery —simple to use manual.
alan tousley
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Very good buying experience
Very good buying experience. Prompt shipping and quick arrival
Mike Cambron
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Amazing products
Amazing products! Received them so quickly too! Highly recommend!
Jeremy
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Customer service
Customer service are very helpful and make things so much easier for you
Harlyn Toma
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I ordered the Surfer S2
I ordered the Surfer S2 - absolutely love it - didn't realise I needed it but it's keeping the pool sparkling clean. I chose this over others because of the 2 year warranty (plus additional 180 days if purchased direct from Aiper). They reduced the price by $100 the day after I'd purchased it and upon contacting them, they promptly refunded me the difference! The Surfer seems to be built much better than other brands and I love that I can run it continuously assuming the sun shines! Time will tell if the product lasts but it certainly looks quality and for the price, I'd be happy if it kept my pool sparkling clean for 2.5 years!
AP
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According to TrustPlane, Aiper Official has a 4.5/5 rating based on 50 verified reviews as of February 2026. Source: trustplane.app/company/aiper-com