My husband purchased a 3D heart and…
My husband purchased a 3D heart and light box when they were in our mall during the Christmas holiday. He bought it with the intent of giving it to me for Valentines day as he had already purchased my Christmas gift. He hid the gift away and on Valentines he gave it to me. The heart with our picture was there including cables for the light box. But no light box. I emailed them and explained the situation. Then I received an email telling me to text a particular number. Which I did. 12 hours later I receive a response that says ..."sorry I just saw your message " I said that's fine and tied my issue with the email I had originally sent explaining the situation. Well of course no response back. I emailed again with no response and then I texted them and once again no response. I even let them know that I would be posting a negative review about the situation if they didn't respond. And still no response. I guess they got their money and that was all that mattered to them. I'm giving them a 1 star because there isn't anything lower than that. I am very disappointed in this company and had actually thought I was going to buy one as a gift for my granddaughter when my first greatgrandchild was born. But most definitely won't be using this company. -1 star!
Maria
AMAZING
I had ordered an etched crystal from a different company in when I received it it was nothing like the website had advertise. So needless to say, I was skeptical to order another crystal etching even from any other company. I reached out asking questions and looking for places that I could get previews of what I was actually going to receive. This company was so quick to respond and so patient with all of the questions I asked. The glass etching came out even better than I expected and I’m so happy with the item I received. It even brought me to tears because this gift had deeper meaning for a gift for my mom.
Cassie Petroski
I would to say thank you to Jason for…
I would to say thank you to Jason for his excellent job! I’m very happy and satisfied!! Thank you again Jason
Vicky
Great Customer Service!
I recently placed an order and had a little glitch. When I reached out for assistance Jason did just that! He assured me the problem would be resolved. Jason was very polite and courteous. He took the time to explain what could be done and ensured that O was satisfied with the result! I am happy to say I am in fact satisfied! I would definitely order again and hope to collaborate with Jason!
T.P.
I was very impressed with the quality…
I was very impressed with the quality of the product and the dedicated packaging. The service was excellent, and the turnaround time was very quick. I would highly recommend them, and the product itself is amazing and truly unique.
Ben Grant
Success as always
As always, Jason was patient and very helpful in assisting me in accomplishing the design and product that I wanted. These crystal memories have become an important part of my memory gift giving and being a not tech savvy senior, I always feel comfortable reaching out on chat for the support that I need. Thank You Jason for help and vision in accomplishing what I wanted and thank you Pearl for your help in completing the final invoices. Janet Turner 2/24/2026
Janet Turner
absolutely delighted with my order the…
absolutely delighted with my order the artist was very patient with me sending over a good few ideas of what I wanted until I was happy and they got it perfect the staffs customer service was 10/10 very helpful and friendly I’ll definitely yous them again
Aran Maciver
Absolutely incredible service and…
Absolutely incredible service and quality
George Bohunicky
Confusing interface and poor connection to payment systems
First the website is atrocious, cluttered and slow response times to start with, and a design that harks back to the last century.Second, the interface to payment providers is absolutely horrendous; my first credit card was declined, Paypal was not working, the chat person offered no help, and I eventually had to create a new separate virtual card to get it to work.Third, the interface for adding a personalized engraving is awful. It is unintuitive, as it is unclear whether or not you need to resize the text to get it to fit in the frame. You can adjust its size, but once you have made fit the desired width, you cannot move the text to a different location on the image. The wording that accompanies the selection of adding engraving states that it will be placed at the bottom of the front face, but then why confuse everyone by asking the customer to enter the text on the image itself. It makes no sense, especially since there is a text box below the option used to select engraving. But you cannot enter anything in it. It gets filled out after you enter the text on the image itself...I have bought crystals from 3D-Crystal in the past and the quality was good, which is why I was coming back, but this last purchase experience may deter me from doing it again. I give it 1 star for purchasing experience and website and 5 stars for product quality, for an average of 3 stars.
Roch Guerin
exelent products i loved
exelent products i loved
customer
Was one of the coolest thing at PBX
Was one of the coolest thing at PBX, did a photo with my car. Thanks Ray
Ray
3S Crystal Outstanding!
The staff did an outstanding job helping me with converting two photos into one. Customer service throughout the entire process was top notch and the delivery was as promised. The final product that we received was truly magnificent! 3D Crystal thank you so much.
Mike Baker
Great customer service
Great customer service
Barbara Holmes
A Perfect Heart Felt Gift!
She is going to love it! It came out perfect guys thank you so much.🙏This is her favorite photo of her and her father who has passed away. I highly recommend to anyone looking for a heartfelt gift. Makes the perfect gift for an Anniversary, Birthday, or Christmas.
Timothy Thomas
Incredibly cool product
Incredibly cool product! Fast, classic look, and unique!
Christopher Kohl
Excellent service and a great product.
Excellent service and a great product.
Chris Ames
Staff love 3D Crystal etchings
We have ordered at least 4 etchings from 3D Crystal for our staff who have lost either pets, spouses etc. All of the staff have loved the etchings so much. It has become a tradition in our company when a staff member has a loss we get an etching done for them. Thank you 3D Crystal for your great service. Their delivery is right on time and the product is always quality plus.
TSL Canada
Website seems pretty east to use and…
Website seems pretty east to use and configure. See how the product comes out!
Frank C
Thank you very Much.
Thank you very Much.it was perfect and fast delivery
Josielys Mosqueda
Easy and nice
Easy and nice
Jean Roger
