Buyer Beware
I loved Richard and Jimmy when I met them, and Jimmy did an amazing job helping to select furniture for our long/narrow center city home. I was excited to support a local business in our neighborhood.Unfortunately, their significant operational challenges (as communicated to me) prevented the fully-paid furniture from ever being ready for delivery – either within the 5-6 week lead time they repeatedly touted before I paid for my furniture, or for the 5 months that followed. Ultimately, they luckily did refund my purchases, but even that took over 2 months on top of the months that passed as I inquired about the status of my very late custom furniture orders.The detail that concerned me most is that despite multiple requests to see proof of my prepaid furniture ever having been ordered, instead I received a lengthy list of excuses for why they did not respond, how hard it is to get suppliers to fulfill custom furniture orders, and why my refund was not yet processed. I am not convinced the furniture I paid in full up front was ever actually in production (of course it could have been, but the only proof shared with me was their word).
Jennifer
"Absolutely thrilled!!”
"Absolutely thrilled with my recent furniture purchase from 1600 Spruce Street! From the moment I started working with them, I was impressed by the vast selection and impeccable quality of their pieces. The attention to detail in the craftsmanship is evident in every piece, and the design perfectly complements my home decor. Not only is the furniture stunning, but it's also incredibly comfortable and durable. The customer service was exceptional as well; the staff was knowledgeable, friendly, and eager to assist. I couldn't be happier with my experience and highly recommend them to anyone in search of top-notch furniture for their home. Five stars all around!"
Jacob Anthony
Richard and James are wonderful!
Richard and James are wonderful to work with. They listen to their clients and find the perfect pieces to match their style and make their house feel like a home.
Diane
Love our new chairs!
Richard and James are incredible to work with! When I approached them about an idea to reupholster two chairs that carried sentimental value, they helped make an idea a reality. Not only were they were so wonderful to work with, by helping me choose the right fabric, keeping me updated on timing, and even hand delivering the chairs when they were done, but they made the project and entire process fun. I can't recommend 1600 Spruce enough and look forward to working with them again soon!
Lauryn D'Angelo
Very polite
Very polite, friendly and capable.
Lisa Marks
Excellence
Helpful, patient, good taste in colors and fabric plus excellent workmanship.
Gail Snitzer
Great customer service
Great customer service. Excellent interior design ideas. Beautiful, quality products! Competitive pricing.
Laura Eib
