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Oncourse Home Solutions is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.4 out of 5 stars. Last reviewed February 27, 2026.
The technician, Sean, was VERY PROFESSIONAL and answered all of my questions. He was friendly and ensured that I understood what he was doing. I appreciated his thoroughness and kindness as well as being on time!
They are the worse, they don't cover anything over $50 and I have the whole house gold program!!! When I cancelled they still charged me as usual and said it was for the previous month.
Prompt service. Excellent responding company Advanced Heating and Air Conditioning and overall a very positive experience.
This company is full of people wants to take your monthly but when comes to having service called they find excuses not to service. First call I made after over a year with no calls, I was sent company to repair my boiler, guy came from Max air. He took the defective part off and when try to install new part he could not figure out the wiring. He had to call other guy to figure out the wiring, this company was at my house from 4pm till 9 pm for a simple job. They ended up doing half job problem was not resolved. I requested another service request the guy came and lubricate the part and left. Problem was still not address. I called service request the 3rd time guy came and said everything is working fine and left. We still have zone valve stuck and I have to turn the valve off manually I request another call the 4th time and it’s been over 5 days I have test to hear back. Some supervisor from IL called left me voice mail stating I have wrong plan wants me to call him back. I called him 4 times left him 2 voice mail’s I have yet to hear back from him. When comes time to get paid they have no problem. Sending someone to address the issues correctly. Companies come out and don’t do the work correctly.
McVay Company direct contacts are fine. McVay Virtual assistant is AWFUL.Oncourse Telephone information was unclear to me as I needed guidance on the complete process including if and how I should pay the service provider. Ultimately the service was done and vendor paid.
The product they installed the carrier high-tech efficiency furnace for a large home has a Infiniti I believe thermostat and I shot a code that the owner of the company troubleshot and then brought out his top service rep and they both agreed that I needed a new brain box they were out here within 20 hours of me responding to him. The service rep is a consummate professional and I actually talked to the owner of discount I sent him the trouble code great service it's as simple as that and this is after the sale
Efficient and effective! Scheduled service with my preferred vendor, Reges. They are great.
They did a great job fixing the problem
The company changed the policy. Zones were no longer covered. So, the tech could not address the furnace issue. I will not use them again.
I'm glad I have the Gold plan. My refrigerator and water heater died the same day. Repair visits were prompt but futile since both appliances are beyond hope. It's a relief to know that the Gold plan will cover part of the cost for new appliances.
Technician on time, work quickly with efficiency
Friendly and efficient. Only wished his shoes would not have left tracks though house to garage. It was not a big problem and easily cleaned. I didn’t say anything because I knew he wasn’t aware he was leaving tracks.
My technician Kolin was excellent in assessing the dryer problem and washer effectiveness. He replaced the dryer motor and it now works. Thank you for the A & G Repair Service for sending this outstanding and skillful technician. Thank you!
I had a free gas pipe inspection and one of their contractors stopped by to check my gas pipe thoroughly. I believe the name of the contactor is: A 3 Aces Plumbing & Drain Cleaning, Inc. Oncourse Home Solutions helped me to set up the appointment. The whole process of setting up am appointment was very quick. I am extremely happy.
I called them the night before and someone was here the next day and got straight to work. Its only a few more dollars added to your bill and its worth it!
Frank from FJM Heating was very professional, friendly, and accommodating.
Professional technician,explain whatever questions I have and are efficient in customer service.
The service was excellent in determining the problem they were called out for. The technician Dylan was a problem solving expert in fixing the problem without having to deal with any unexpected problems. Oncore has always provided service companies that are rated above an A+ rating!
Please for your mental health stay far away from this company. I've paid premiums for over a decade through my gas utility in Michigan and finally had an issue with a washing machine and filed a claim. The initial technician that was sent out indicated that they would order a part and come back in a couple of days for a repair. Oncourse denied the claim indicating the unit was not repairable - after the technician THEY sent out said it could be repaired. They sent out a second tech and the then denied the claim. Their "solution" was upgrading me to a "better" plan for $69.99/mo. so they could send me a small check to assist with a replacement. Save your money - you are better off self-insuring because their premiums will result in far more expense than replacing yourself. I posted the same review on the BBB site and Oncourse offered an email to address my concerns. The response to my email was to call and discuss. I called and was told I'd receive a return call which I never did.
I called for service in the morning and the issue was resolved that evening.1224
According to TrustPlane, Oncourse Home Solutions has a 4.4/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/yourhomesolutions-com
