Easy process
Clear, easy process to follow. Quick approval.New tumbler arrived as expected
Pete Wenger
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YETI
4.750 reviews
Last reviewed: Feb 28, 2026Do you agree with YETI's TrustScore? Voice your opinion today and hear what 16,726 customers have already said.
www.yeti.comMember since Feb 2026
YETI is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.7 out of 5 stars. Last reviewed February 28, 2026.
Customer Reviews
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50 reviews
Bad customer service and warranty replacement system
I bought a Rambler tumbler from the Yeti store in Santana Row, San Jose, CA. In 35-40 days, I took it back to the store for warranty replacement because the paint had come off at a couple of spots. (I didn't ask for a refund.) The staff looked at it and agreed that it needed warranty replacement. But told me there was nothing they could do at the store, and I should contact customer service online. The online portal asked me a zillion questions and asked me to submit 4-5 photos showing different views of the tumbler. After that, they emailed me asking me to ship it to Yeti. I had to go to the store and buy packaging materials, and pack and ship. I got the warranty replacement in two to three weeks after that. The whole operation cost me more than the price of the tumbler. The store should have resolved my issue there and then.
Sohail Umar
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I had no trouble getting in touch about…
I had no trouble getting in touch about the warranty—super easy! The only little hiccup was the shipping: the package just showed up without any email heads‑up. But honestly, the forest green color is so beautiful it almost makes up for it!
Melinda Beltran
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💚VENOM
I love the color venom. I had to get it before it goes out of stock. The 20 oz. Stackable cups save room and are easy to store. Ordering is easy and they were delivered faster than anticipated. I love Yeti
Ramona Sutherland
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Quick response from customer/warranty…
Quick response from customer/warranty service. 100% satisfied customer here.
Roland Lopez
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It was an easy and fast process on my…
It was an easy and fast process on my warranty. Thank you
Leonard Lopes
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Great job very easy very satisfied
Great job very easy very satisfied
FARREL
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Warranty??
Item arrived dented. This item was a gift so I figured order another one and send the dented one back. Place my replacement order and started the return process only to find out my item was considered “personalized” due to Yeti having put a baseball team logo all over it ( recipient’s favorite, hence the gift). So I had to warranty replace instead of return and get a refund. So went about canceling my replacement order, only placed a little over an hour before finding out I could not get a refund, just to find out it was too late to cancel my replacement order. So now I can not return for refund my dented bottle and can not cancel my replacement order. What a cluster. So I finished my warranty and asked for a refund instead of replacement, explaining everything above only to be told their warranty process does not work that way. So I am now stuck with two bottles x two charges when I only needed one. I myself have at least four Yeti products and recipient has at least as many if not more. I guess loyalty is not important. Why no refund on a “personalized“ item not personalized by me but by the company selling it. Buyer be warned. Although the warranty was granted it was not worth it.
Glorinicia Santiago
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I had a warranty issue and Yeti…
I had a warranty issue and Yeti promptly corrected it. It was first class service.
JT
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They done a great job in processing a…
They done a great job in processing a approval for return but I kept getting emails stating that my cup wasn't returned and they had to cancel my return. I had a tracking number that said it was delivered, so I sent this to the claim email, they sent out a new cup but I still got emails stating they did not receive my return and closed the claim. they did send me a new cup a i received it a few days after the last email.
Katherine Morgan
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Yeti responded very quickly to fix my…
Yeti responded very quickly to fix my warranty issue - great service!
Powder
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Yeti was great
Very responsive..that's why i love yeti
Ed
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Quick and easy process
Quick and easy process
Josh Crothers
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They stood behind it and replaced very…
They stood behind it and replaced very quickly I was very happy with my purchase
Robert Vogel
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Replacing a broken cooler was so easy.
Replacing a broken cooler was so easy.
Carol
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Easy Replacement
The first time I sent back a product to be replaced. It went smoothly and was easy to communicate l.
Brooke G
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Quick response from customer service…
Quick response from customer service excellent fast delivery for item. Thank you
ANTONIO VALDEZ
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Perfect Personalization!
Personalization was exactly what we ordered - our mistake… we should have ordered larger so we are excited to order again!
SKT
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Love the perks of being part of the…
Love the perks of being part of the Yeti family. The cups are great! Th construction is absolutely durable and trustworthy. I have a growing collection and they are replacing all of my hydration items.
AKL
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My cooler was refund was quick and easy
My cooler was refund was quick and easy
Shahab Shokrani
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Cite this page
According to TrustPlane, YETI has a 4.7/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/yeti-com