WORST COMPANY! Do not shop. I returned my order they “processed a refund” through wire. It has been over a week and the refund is still not in my account. Mind you I had to contact them for my refund! Awful company and service. Do not shop
Received wrong items. They offered clinique and sent cheap alternatives. To begin with immediate reply and assurance that it would be rectified. Absolutely nothing and no reply to further emails. Scam.
My parfum it’s broken He came without the cap libre ysl le parfum vaporristeur spray
YSL’s handling of this matter reflects a serious failure in basic consumer protection and commercial responsibility.A YSL handbag—priced at nearly $4,000—was purchased as a Christmas gift and never delivered. We have been informed that the package is “with FedEx” and that an “investigation” has been opened. Timelines provided by customer service have ranged from “a couple of days” to 7–10 days, demonstrating a lack of clarity, consistency, and procedural control.More concerning is YSL’s decision to place the burden of this loss on the customer.Under fundamental consumer-protection principles, the seller—not the buyer—retains responsibility for delivery of goods. Any contractual or logistical dispute between YSL and its carrier is an internal matter and should not delay resolution for the consumer. We did not select the shipping provider, nor do we have any ability to influence or expedite their internal processes.At present, the only party suffering financial harm is the customer: we are out nearly $4,000 with neither the product nor a refund. No replacement has been offered, no refund initiated, and no definitive resolution timeline provided. Repeated references to an “ongoing investigation” do not satisfy the seller’s obligation to deliver the purchased goods or return payment within a reasonable period.Luxury pricing carries an expectation of professional standards, accountability, and timely remediation. Passing liability downstream to the customer—particularly during the holiday period—is unacceptable and inconsistent with basic commercial practice.We are formally requesting immediate resolution through either: 1. a full refund, or 2. prompt replacement with confirmed delivery.Absent timely action, we will pursue remedies available under consumer-protection law and take our business to a brand that upholds its obligations to customers.
I've been waiting weeks for an order to arrive and don't hold out much hope now I've seen these reviews. I'll be getting a refund through Visa and I urge everyone else to do the same if this company are ignoring you. Hit them in their pockets where it hurts. If I'd have known it was a Chinese company I would never have ordered in the first place.
DO NOT ORDER FROM THIS COMPANY saintlorianIt took ages for it to arrive. Wasn't what I ordered (meant to be Clinique) instead I got some cheap Chinese knock off. I complained they have sent the wrong stuff, I asked for a refund and now not replying to my emails.
The good took a longtime to arrive. The quality is very poor. Watered down mascara. Broken lipsticks. Complained and they said the wrong order had been sent so they would rectify it. They didn't.Asked for refund and now not replying to my emails.Do not use this company they are terrible.
Dear Yves Saint Laurent Customer Support,I am writing to express my disappointment regarding Yves Saint Laurent Libre Intense, which unfortunately has not met the quality standards I expected from your brand. After multiple uses, I noticed that the perfume consistently leaves visible stains on my clothing, regardless of fabric type or color. These marks are difficult to remove and have resulted in damage to several garments.Given this issue, I find the quality-to-price ratio of the product to be unsatisfactory. A premium perfume should not compromise clothing or require extra caution during normal use.I would appreciate it if you could look into this matter, as I believe it is important feedback for maintaining the quality of your products.Thank you for your attention.Sincerely,Damaris Wanausek
Appalling customer service. I have been waiting 9 days for a delivery which is stated as 3 - 5 days on their website.Customer service first asks me to wait 7 days, then they tell me I have to wait 14 days.As a new customer to Yves Saint Laurent i wont be buying from them ever again
I am very very disappoint with ysl product.i bought ysl perfume just a week ago.it was fall down on the floor and the bottle was broke down.i wont buy this product again.i was really disappoint with the ysl perfume packaging.
Saint Laurent in Egypt is The worst customer service . I bough a perfume liner 150ml from marrasi branch for 8900 on 8:/8 on the next day I went to another branch with the receipt to refund the money as any international brand they refused because there was an offer and it cost 6750 so I asked to refund the rest and take the offer although there was many similar items on the floor they refused to exchange or return the item from another branch just because of the offer although o have the record . I am so disappointed.
I’m incredibly disappointed with the service I received from YSL. I purchased a pair of expensive YSL loafers less than two months ago and wore them only a few times before the metal YSL emblem fell off. When I contacted customer service for help, I was shocked by their response.Despite their own policy stating that items can be repaired within two years, they refused to help unless I paid for the repair—and even then, it would take 14 to 16 weeks, by which time the season would be over and the shoes would no longer be useful to me. They offered no courtesy repair, no sympathy, and no real solution. The representative showed zero care or accountability, which is unacceptable from a luxury brand.I own many designer items from brands, and I’ve never encountered service like this. Other luxury brands stand behind their products—YSL clearly does not. This was by far the worst customer service experience I’ve had with any high-end brand, and I can’t justify purchasing from them again.
YSL messed up the shipping info when they shipped my handbag, so it was stuck in a customs loop, because the customs agents thought I was importing it for commercial use. Customs has been reaching out to YSL almost every day for over a week to get the info they need from YSL in order for the package to clear, but to no avail.YSL's solution was to ask me to pay for the item AGAIN, and wait for a refund of the first payment ONLY when they receive the item back from customs, which could take weeks or months, or possibly never.My only saving grace is that I paid via PayPal, so I have a dispute ongoing. When they found out about the PayPal dispute, they threatened to cancel my shipment unless I close the dispute.It's been almost two weeks since it was supposed to be delivered and still no end in sight.Don't let YSL bully you into paying twice or make you fearful of protecting your rights as a buyer.
I ordered an engraved perfume bottle 1 month in advance of my nieces graduation. It came with a chip on it and after 5 calls to customer support and promises to replace with expedited shipping, I only received emails saying the return label would arrive in 3-4 weeks, or the product was out of stock, or the billing department refused to replace the item and on and on. So now its 1 week before graduation and there is no gift, no refund, no care or concern for this awful experience. I will never spend another dime with YSL. Buyer beware! YSL has no interest in serving their customers.allow a replacement.
Absolute scammers. Do not buy from YSL!!!!!!!! You have been warned.I am a returning customer. I previously purchased an envelope bag from YSL. Wife liked it no problem. I recently purchased a pair of black tribute sandals. They ran a bit small unfortunately so i decided to send them back. Printed a return label and sent them off near the end of March 2025. Didnt hear back for a while and checked the tracking, the factory did receive then 2nd April but didnt notify me. Then came the worst customer experience i have recieved.I rang asking when i would be refunded and would told to wait 10 days. Waited 10 days and nothing, rang back and ask what is happening? They respond with i dont know and we are waiting back from the factory (after 10 days?!). I kept calling back every couple of days for an update and was received with the same bull, "We dont know and waiting for the factory". This went on for nearly 4 weeks!!!!!! They had the sandals and my 600 Euros and i believe they were trying to scam me. I cannot believe YSL were trying to scam me.They had no means to escalate either!Luckily i raised a claim with PayPal and sent them all the evidence. I never heard back from YSL and PP ruled in my favour. Finally got my money back.They lost a customer, i will never buy YSL again. I went straight to Hermes instead.
If we could go MINUS -10 here I would. Purchased a high end YSL XL shirt from Woodbury commons store. I wore it one time, washed it and it shrunk to a toddler size and was completely destroyed. I was told by the manager that I should have looked at the instructions" "its on the tag" its on the label" etc etc dry clean only etc..A lot of Clothing does say dry clean but is definitely still washable. I should have been made aware at the time of my purchase that the shirt would be destroyed if washed.. I was not told that..Paid $400 for the shirt and to be told they refuse to do anything for me by the manager Yvonne McMillian that she would do nothing for me is really pathetic especially since I took a 50 minute trip back to the store with my receipts etc..I WOULD NEVER TO BACK TO ANY OF THEIR LOCATIONS AND I WOULD STRONGLY RECOMMEND THAT YOU DONT EITHER.
“I am extremely disappointed with my purchase from YSL. I bought a bag for 10,000 AED, and within less than eight months, the leather started to deteriorate. When I contacted customer service to request a replacement, they refused, stating that the bag was already eight months old. I expected a high-quality, lifetime bag, but the quality was far from what was promised. This will be my last purchase from YSL, and I will be taking my business elsewhere in the future. I hope YSL improves their customer service and product quality.”
I bought Yves Saint Laurent Libre Le ParfumLe Parfum 50 ml, the quality is not good, and the color damaged my white clothes.
I had a brilliant experience in the SLP store in London. I found the team to be incredibly helpful and attentive, answering questions I had an ultimately I left with a purchase of some new boots.Really happy with the quality of the product too and I have found they are holding up well.
Terrible quality for the money, after spending £555 on a small envelope clutch after a mere 2 uses only carrying a phone, lipstick and comb the inside writing is rubbing off which makes it look cheap, nasty and fake, loyd steward who had my bag for over 2 MONTHS didn’t honour their warranty at all, basically said there’s nothing we can do and just sent it back!Shocking behaviour and attitude and the bag, iv had primark bags under £10 that are better quality.No way am I letting this slide, a small claims court application it is!
