Biggest scammers and worst customer…
Biggest scammers and worst customer service in the US. Billing is always wrong
OMEGA DO
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I wouldn't refer this company to a pack…
I wouldn't refer this company to a pack of wild dogs. Y'all are horrible and your customer service sucks whenever you can get someone on the phone. Y'all are incredibly frustrating. Y'all would rather chat and not answer your phones for your paying loyal customers which is extremely sad. I have been a customer for over a decade and the way y'all been treating your customers lately is pathetic. I'm so done with this company I will never come back nor will I refer anyone to you and the only reason I gave you 1 star because I couldn’t give 0
Tomeka Toliver-Williams
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If I could leave a negative star that’s…
If I could leave a negative star that’s what I would leave. Worst company to deal with out there crooks and I plan on escalating and making a written complaint on the service and treatment I’ve received on their behalf the last two days. Giving me services nobody ever told me or that I would even request like a landline? I don’t even have a phone to connect that to it’s absurd. Then I have half of the people telling me one thing and the other half another. How are these people working and representing any company when they sound like imbeciles? Another one lied to me said my service wasn’t disconnected everything was resolved and I could go on and on but I’ll leave it at that. I will not walk away this time without making a complain and escalating things because enough is enough, you can’t lie and take advantage of people especially not a single mom who has children with medical needs. People who can do this and sleep at night…I’ll pray for you.
Na
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Worst wifi provider I have ever used
Worst wifi provider I have ever used. Constant outages, terrible service, and expensive plans. Never use Xfinity if you can help it.
XFINITY SUCKS
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Terrible service and prices
Have been an xfinity/comcast customer for MANY years. A few months back called to discuss my bill due to pricing getting way out of control. They made it sound like they were concerned and helping me. Little did I know, yes they made my bill come down around $30, but also removed 60 channels from me. When I called to discuss, nothing they can do except offer me a package with the 60 channels back but my bill will increase around $60 a month. I figured out what their objective was. I had a cable package that was so old, it was obsolete and they wanted to get of it. They made it look as if they were offering me something , but were really taking something away from me.I called asking to have the old package back but he just kept trying to offer it to me at the increased price. Got nothing resolved over the phone. Oh, and on top of the current plan I got just a few months back, was told it would be for 5 years, the price has already increased over $10. I would make it all go away but I have my elderly mother living with us.
S K
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Columb higgins
Columb higgins
Columb Higgins
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Xfinity is a joke
I spent almost 3 hours on the phone just trying to get through because the system did not understand me or routed me the wrong way even though I was clearly enunciating myself and pushed the buttons according to the prompts. The fact that the system will not transfer the caller to a human is ridiculous and lengthens phone calls to the point that I was literally frustrated to tears by the automated system. My app is still showing me that my internet is not active, that I owe a payment I do not owe. Customer reps are more focused on pushing sales - because they do not have a choice, they would be let go if they did not - and I ultimately didn't even get my problem resolved and it was all for nothing, if I could cancel my Xfinity today, I would be.
raelynn gipson
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5 hours later and phones sent to wrong address
I would give them a negative if I could. I spent over 5 hours on the phone and online chat with a live agent yesterday trying to switch my number from a family plan to my own plan, switch my wife's number, add a line, and buy 2 phones. Seems like if you have the right info it wouldn't be hard right? I had to filter through 7 agents who all gave me different answers about what I could do, what address I could use, what discount I could get, nearly wiped out my number I've had for over 10 years, the list goes on. Best part, the phones were sent to an address that we wont be at ever again because we moved but haven't been able to change addresses yet. So our brand new phones are being shipped there and xfinity said they can't do anything about it even though they explicitly said multiple times I could change the address so it would not be a problem. I could say a million more things, but literally this is the first review I have ever written of something I hate it this much. I would rather go to puretalk (actually better with American customer service), mint, cricket, owl, toad, dove, snake, literally any other thing I could imagine to send a message to somebody. Xfinity gave a good discount, but I am over it and will happily pay more for the first year just so I can be rid of them. I will also look to cancel my internet with them even though that has not given me problems. Quite simply, I have zero desire to ever think of them again.
Matt Jandernoa
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Aziz provided outstanding service…
Aziz provided outstanding service during my installation. He arrived early, which I really appreciated, and handled the entire transfer of my services smoothly and efficiently. He was professional, knowledgeable, and made sure everything was working properly before he left.Aziz also went above and beyond by helping me set up my television and ensuring everything was connected and functioning correctly. His attention to detail and willingness to help made the entire experience easy and stress-free.If you have the opportunity, I highly recommend requesting Aziz. He delivers excellent service and truly goes the extra mile to make sure everything is done right.
Toni
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Something needs to be done about this…
Something needs to be done about this disgusting company. They deliberately transfer you over and over again, and also hang up on you. I wasted hours dealing with them overcharging me and they refused to charge me the same price a family member was paying. They doubled my bill for my internet and mobile, which is completely unreliable. After they hung up on me the third time, I gave up. They also sent me thousands of text that said "click here to review your order" with links, after the calls. No joke. I had to block it because texting stop or help, didn't work. I had to check my account for charges, but didn't see any. I'm going to see if they can get fined to doing this to customers. I'm going to try to find another company now and never do business with them again.
Kate
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What a S
What a S. Show. Our internet with Comcast increased by almost 50%.I spend almost an hour today trying to speak with someone, instead after waiting 22 minutes I was connected with an AI robot, that hung up on me.The 2nd and 3rd time more AI robots that disconnected my call. Success, 4th time I asked the AI robot for me to speak with a human being and while he was confused, the next person I spoke with was another AI robot that disconnected my call. DO NOT USE XFINITY/COMCAST FOR ANYTHING. The cable tv industry is dying and while I've been with Comcast for almost 9 years what happened to me today was BS.
Customer
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THE worst internet provider...
THE worst internet provider...With a 1.2 GB plan, it sure likes to disrupt its connection almost daily. Download speeds aren't even at 1 GB...Oh, and the best part, if you're late on a payment, you'd think all you have to do to be UpToDate is pay the previous bill plus the current and you'll be okay, right? WRONG!! Xfinity says the month you missed will be carried over to the current bill... so now you have to pay for the month you missed, current month, AND another payment for the month you missed?? Make that make sense lol. Usually when you miss a payment, yes it carries over to the next bill, but once you pay for those, you are up to date and no longer owe anything besides interest and a late fee. I missed the bill from May - June, right. So, then that carried over for the next billing cycle of JUNE - JULY, right. IN JUNE, I paid MAY-JUNE AND JUNE - JULY (so I thought) ... It said I was UpToDate and no longer owed anything. A year later, it's saying I owe my current bill plus the MAY - JUNE from previous... wtf are y'all on?? Am I paying for the previous month or the month forward when I miss a payment?? The constant battle with Xfinity Wi-Fi is honestly not worth $100+ per month. Xfinity in general isn't worth looking at.
Christian Ja
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Horrible customer service
Horrible customer service. Spent hours on the phone trying to remove incorrect extra services. Was told they were removed only to be charged double for them after they were still on my account.
Casey Cromwell
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Worst customer service ever!
Bills skyrocket without explanation. Then they fight you every step of the way. You can’t even cancel without hours of fighting, and they might even send you a bill after you disconnect. Worst customer service ever.
Anna Craig
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Changed my plan in december never…
Changed my plan in december never refected change so i called january and i was told 65 a month starting after next bill so now they want 161 for the 2nd month and noone can help even though i changed it on my app in december. Get it in writting or better yet dont let them steal your hard earned cash
Richard
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This company not able to trust whatever…
This company not able to trust whatever they told you because they are following any rules. The customer service is terrible to deal with. If you requested cancellation they will give you hard time after you switch to other company they keep billing you!!!
Henry Wang
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I reached out to Xfinity to negotiate…
I reached out to Xfinity to negotiate billing for two separate accounts. Combined, we had been with Comcast for over 100 years. They refused to negotiate on the fees, which had gone up three times in as many months. Three days after we ditched them, we were getting messages asking us to come back at extremely low prices. When a company decides loyalty means nothing, their customers do too!
Donna
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Unethical, Predatory, and Impossible to Deal With
Unethical, Predatory, and Impossible to Deal WithI have never encountered a company with such a blatant disregard for ethics as Xfinity. Their customer service isn't just "bad"—it’s a calculated maze designed to prevent you from ever speaking to a human who can actually help.The most disturbing part of their business model is how they appear to be targeting the elderly population. I have witnessed multiple instances of unauthorized charges appearing on bills for services never requested. They rely on the hope that seniors won't notice the "incremental" price hikes or have the stamina to sit on hold for three hours to dispute.
Oktay Uzun
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Dishonest agents who don’t honor their word
Trying to lower my monthly bill from Xfinity. I went through the automated service on Tuesday, 1/6/26, to request cancellation of my Xfinity services. I was given a callback and spoke with a gentleman named Alex who acknowledged that the reason for my cancellation was due to the high monthly bill of $330. After talking with him for a very long time, he put me on hold, and then he came back on the line and said that Xfinity wanted to keep me as a valued customer with over 21 years as a customer, and that he would offer me the exact same cable and internet services that I currently have for the new price of $230 per month, a $100 per month discount. He told me that I was paying too much for sure and Xfinity appreciated long-time customers like myself. He also asked me to guess how long that price freeze would be in effect and I said probably 6 months to 1 year and he told me that Xfinity would give me this $230 monthly charge for 5 years guaranteed. (Very nice offer here) I explained that the new AT&T cable had already been installed so I felt like I just would need to continue with the cancellation.qI was having a change of heart today and called the telephone number for Xfinity and spoke with a lady who I could not understand her name and she told me that they could not offer me anything like that that she could decrease my services that I currently have and then they would be able to lower my bill, but that was it. This was the first contact today so I said no thank you and hung up. I then proceeded to go through the automated online chat again, and I got a call back from another lady who again I did not understand her name either, and she looked at everything on my service and told me that she could not give me anything either that the $330 a month that I was paying was as good as it gets. I told her to then proceed with the cancellation which was scheduled for 12 January she said goodbye and my cable service immediately went off-line so she did a cancellation for today. I just unplugged all of my devices that I rented from Xfinity and I turned them into the Xfinity store here in Charleston and Xfinity has lost a very loyal customer who paid their bill on time without any delays for in total more than 30 years. I apologize for this being a very lengthy email and I am open to speaking with you however, at this time, I will not be using Xfinity. What a shame.
Juanita Perry
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Worst customer service ever
Worst customer service ever. Called numerous times for the same problem but they never fixed it. They are charging me for a service that I did not use. They are claiming that I have telephone subscription even though I do not. Not recommended at all.
Marjorie Darang
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