Helpful customer service
Just spoken to Chris J about a problem with a customer transaction and he was very patient and helpful. Much appreciated 👍
Graham
Was this helpful?
W
Customer Reviews
Write a ReviewFilter:
60 reviews
Just telephone World Pay
Just telephone World Pay. Kelly was extremely helpful after weeks of trying to solve my log in queries via chatbot, emails. Just telephone and sorted in minutes. Would leave 5 star only costs are too high for business that has high mastercard payments!
Anon
Was this helpful?
Joshua Wilkinson
Joshua support was great and he explained very clear what kind of services World Pay can provide to us to improve our activity. He is very professional and helpful for the entire process. It was a pleasure to discuss with him and I recommend him.Thanks for all explanations. You are the best.Regards,Cristian Chelu
Cristian Chelu
Was this helpful?
Worldpay Switch
Easy process, with lots of help and clear, quick communication.
Dsigns Devon Ltd
Was this helpful?
Daniel Rose was great
Daniel Rose was great. At first I was unsure it was a service I needed but after speaking to Daniel he gave me all the details and the confidence it was a service I needed. He gave me time to think over things with no pressure and I was happy to sign up
Garreth Davies
Was this helpful?
Fantastic Service
We’ve had a great experience with Worldpay. The service has been smooth, efficient, and reliable from start to finish.A special thank you to Prakash Gupta for his outstanding support. He has been professional, responsive, and extremely helpful throughout the entire process. He made everything straightforward and stress-free for us. Highly recommended.
Arslan
Was this helpful?
Poor Customer Service
Trying to return the terminals after the contract was terminated has been a total mess. Several long phone calls, and promises that I will receive a QR code to return them, which never came.Finally I had to speal to an account manager, and finally Nitin T has managed to arrange collection of the card terminals, but it should have been a much easier process.
roger
Was this helpful?
Loren helped resolve my problem and my…
Loren helped resolve my problem and my query she helped to login on my desk top dash board i am so happy and satisfied with her
Parixita Patel
Was this helpful?
Called today and spoke to Katy L
Called today and spoke to Katy L. She was very helpful and helped sort an issue out for me. Very happy with today's service, thanks Katy.
Paul Y
Was this helpful?
Friendly sales force and swift to…
Friendly sales force and swift to action the equipment and application
John Dickinson
Was this helpful?
Great service
Great service, good product, good price. Paul Dore made the move to new worldpay setup flawless!
Izabela Budo
Was this helpful?
Service & knowledge 1000%
Great to deal with a leading company. Laura Sharples is full of knowledge & experience with wide ranging products as we are interested in your Worldpay 360 Epos till in the coming months. I would highly recommend when looking for service & knowledge.
Andy Johnson
Was this helpful?
does what it should but expensive
The service works as it should but is a very expensive merchant option nowadays.Iceni Windows Ltd
Paul Foyle
Was this helpful?
Fast service and good pricing
Fast service and good pricing. Michaela kept me informed all way through
Yvonne Arrand
Was this helpful?
Very helpful
Jack was extremely helpful today
Michele
Was this helpful?
Young Adam dealt with my situation with patience.
Young Adam was very patient as well as helpful. It was regarding a card machine I had sent back but not found by yourselves. He reassured me I was not going to be bothered by WORLDPAY, which had been playing on my mind. Thank you Adam. I can now relax.
Angela El-cargly
Was this helpful?
No accountability or action from Worldpay
When we first signed with Worldpay, we were given clear assurances that the onboarding process would be seamless and that ongoing support would be proactive and responsive. In reality, the experience fell dramatically short of those commitments.From the outset, even routine queries were met with delays or ignored altogether. It regularly took weeks to receive responses from our account manager, and in many cases, repeated follow-ups were required simply to prompt any acknowledgement. The lack of accountability and urgency was both surprising and unacceptable.What should have been a straightforward commercial relationship instead became an exhausting exercise in chasing basic support. I was left having to send numerous emails and make repeated phone calls merely to obtain assistance that should have been readily available. The contrast between what was promised and what was delivered could not have been more stark.Regrettably, once we were onboarded, the level of engagement diminished significantly. Based on our experience, I cannot recommend Worldpay.Since then, I have spoken with several former clients who described strikingly similar experiences, suggesting that these issues are not isolated but indicative of a broader pattern.
J L
Was this helpful?
Recently switched to world pay for…
Recently switched to world pay for taking card payments Chris Hughes made the switch extremely easy with no issues, he always responded to any questions promptly & even helped with the set up of the machine! Thank you Chris!
Salonthirty
Was this helpful?
Great efficient and no hassle set up
Great efficient and no hassle set up. Mike Thackeray made it all simple and straight forward and is always on hand if any questions or issues.
Scott Yelland
Was this helpful?
I've had a great experience
I've had a great experience with Worldpay. Craig Wilson has went above and beyond to make sure my change over was appropriate for my business and smooth. He answered all of my questions quickly and efficiently and was super friendly. Couldn't recommend more!
chloe webber
Was this helpful?