Absolutely horrible. Trying to upload my guest list, I do not have Excel and will not be purchasing, therefore I cannot upload my guest list. They make it extremely difficult to do any of this. I was duped into thinking their seating chart tool would be simple.
We signed up after seeing that WeddingWire offers a “free” vendor listing. While a free account can technically be created, we later learned through direct communication with their team that the listing is not public-facing and not visible to couples unless you pay for advertising.In our case, the listing remained inactive and hidden unless we committed to a paid package. This wasn’t clearly explained upfront during signup and only became clear after follow-up emails with a sales representative.This platform appears to be fully pay-to-play. Vendors should be aware that the free option does not result in a live, searchable listing for couples — it’s essentially an internal profile unless you upgrade.Sharing this for transparency so other small businesses can make an informed decision.
I am hopping on here to complain about WeddingPro and encourage other vendors NOT to join their platform. I wish someone would've told me these things while I was signing up!! In May 2025, I signed up for WeddingPro (WW/TheKnot) as a way to get our business in front of new customers and potentially book more weddings. On my first sales call, the woman I spoke with made several promises to me about how WeddingPro would be a game-changer for my business, specifically since they only advertise to warm leads within the wedding industry. She showed me lots of numbers and data that looked really promising, and made me feel like this would be a good move for my business. While I definitely felt pressured into signing up on that initial sales call, I ultimately had a good feeling about working with the company, and I was willing to take the risk.Fast forward to August 2025, when I cancelled the renewal of my WeddingPro contract due to an extreme lack of professionalism from the platform. At that point in time, I had not booked a single event after spending more than $1,600 for the "privilege" to list my business on their websites.My main complaint as a business owner and former Marketing Manager? ➡️ I believe that businesses should have the option to discontinue ads at any time if they're not performing well. I like to feel that I am in control of my business and its performance. I like having the flexibility and option to pivot at any moment when unexpected needs arise, plans change, finances change, and our goals evolve. With WeddingPro, you don't have this option. Once you are locked into a 12-month contract, you cannot avoid the monthly advertising fee. You cannot pause or cancel your subscription. You give up control of your business. Ultimately, WeddingPro comes across to me as a platform that OVERpromises value and massively UNDERdelivers to its vendors. With other platforms, my go-to advertising strategy is to spend more money when ads are performing well, and turn ads off when they stop delivering results. I can't do this with WeddingPro. As mentioned previously, I am locked into a 12-month contract at $400/month that promises NO guaranteed clicks, NO minimum guaranteed leads, and NO results. If I were given the option at any moment to pause or cancel my subscription (in other words: discontinue that $400 monthly payment), I don't think I would be so angry with the product. However, while I genuinely believe that WeddingPro could've be a good fit for my company (assuming the platform could deliver results), the fact that I am "locked in" to a 12-month contract is simply not okay. Let me be clear: The Knot / Wedding Wire is a scam. Given the ever-changing nature of our current economy (and the volatility of the wedding industry as a whole), it is not okay that they "lock in" their customers to a FAKE advertising subscription.During the sign-up process, I was promised benefits such as "at least 3 bookings per week" according to my sales rep, who told me that (quote): "reaching sales goals through WeddingPro is a piece of cake." I have not received enough value from this platform to justify the cost. My team hasn't broken even on what we've spent, and we have yet to recoup or break even on our advertising expenses. In the 8 months we have been on the platform, I have spent about $3,210 and booked a total of three weddings. We earned a grand total of $1,925 in profit from those events. I am posting these numbers for the sake of transparency, because I have lost a total of $1,285 over the last 8 months after choosing to advertise with WeddingPro. I believe that, despite my best efforts to optimize my storefront, I will likely continue to lose money as the months pass.That is why I am posting this PSA: If you are interested in becoming a vendor with WeddingPro (AKA Wedding Wire / The Knot), I would advise you to think again. Their support team is not helpful, their billing tactics are sleezy, and I am frustrated to be LOSING money on a platform that promised it would help my business to grow. CONTEXT: I am a wedding professional who has been in the industry for 5 years now. On average, my business makes about $2-5k in revenue per event. About $500-1k of that is profit. We book anywhere between 3-6 events per month.
Very Disappointed — No Real Clients After Spending ThousandsI’m very disappointed with WeddingWire. I paid thousands of dollars for my listing, but I never got any real clients from it. It feels like a complete waste of money.I recently joined another wedding vendor platform called Evendorsvip, which costs much less — in fact, I paid for a whole year there for the price of just one month on WeddingWire — and I got one solid client within my first month!I wish I had known sooner that there are better, more affordable options out there that actually deliver results.
Wedding wire will not accept a bad review even when you provide all the validation they request. I would not trust any ratings from them.
Let me start with sales rep Jose Lopez Diaz jlopezdiaz at knot dot com. He promised many things like outstanding customer support guidance and technical support to integrate my business google review on wedding wire website. I trusted him and signed up as vendor with contract and started paying monthly. I followed up with him after I subscribed as vendor only to find out he doesnt even care. The customer support is of no use either. Luckily I have in writing from him that I can terminate my contract any time. I waited for 2 to 3 weeks to see if I get any response of any sort. Nothing really.This wedding wire pro and knot sites are not what they claim to be. I found it hard way that the leads you get are mostly bots and they don't respond after initial enquiry. It is merely a scam.Please use google reviews as it's your best bet and closest to honest reviews you can find on any business. I also heard vendors can contest and remove negative reviews from wedding wire and the knot which isn't morally correct.Stat away from the site or anyone who represents it especially Jose.
They refuse to accept anything other than a 5 star review. Even after providing all the proof and verification they asked for. We had a bad experience with a vendor and they will not let us post the review. I would not use wedding wire as they make it seem like all the vendors are great, when in reality they are not. Avoid wedding wire and Party Down DJ's in Grand Rapids.
WeddingPro / The Knot/WeddingWire is nothing but a greedy, predatory scam machine. They steal your money, refuse refunds, and when you try to resolve legitimate issues they drag things out, waste your time, and then hide behind “legal departments” instead of taking responsibility. Meanwhile, they keep harassing you with spam calls and emails to push resubscriptions you never asked for.Their customer “support” is a disgrace — slow, dismissive, and absolutely useless. They don’t care about small business owners AT ALL. They support fraudsters, ignore your concerns, and then turn around and demand more money. It’s beyond unprofessional — it’s predatory.This company exists only to exploit small businesses, drain your wallet, and frustrate you until you give up. They are not partners, they are parasites.Save yourself the money, the stress, and the heartbreak — do NOT trust them, do NOT give them a single dollar. They are nothing but frauds hiding behind a glossy brand.They must be sued and shut down immediately
After being a registered vendor on the WeddingWire (WeddingPro) platform for at least three years and maintaining only 5-star reviews, I suddenly found out that they deleted my account without any prior notice: no email or call, nothing. I cannot login, reset email doesnt arrive, their support is completely useless. I lost all excellent reviews from my couples with no possibility to even copy them. Terrible service!
1 star is being generous. I would contact the Attorney General in the state of Maryland to let them know you if you have had a bad experience. My experience included what appeared to be fake leads.
Wedding venues DO NOT use Wedding Wire. As a wedding venue, we strongly advise against using WeddingWire. Our experience has been frustrating and disappointing, and we want to ensure other venues are aware of what they may be getting into.We were promised a high volume of inquiries that simply never materialized, making the cost of the service unjustifiable. The platform did not deliver the results that were marketed to us.When we attempted to cancel our plan, we were given a “free month” we didn’t ask for and were told our subscription would automatically cancel afterward. Despite this, we were charged again the following month. Trying to resolve the issue was an exhausting process that involved going in circles with their support team just to finalize a simple cancellation.This platform did not meet our expectations, and the way our cancellation was handled felt misleading at best. We do not recommend WeddingWire to any wedding venues.
I posted six or so reviews about vendors on wedding wire, thinking I was helping others. Similarly to so many others who posted here, wedding wire happily posted my ~5 positive reviews but refused to post my one negative review. They allowed the (presumably paying) vendor to protest it. So this site is not objective. Use yelp or Google reviews instead.
Working with Alli Koebbe was an absolute pleasure from start to finish. As someone who tends to ask a lot of questions before making a decision, I truly appreciated Alli’s patience, professionalism, and kindness throughout the entire process. She never made me feel rushed or like a burden — instead, she took the time to thoroughly answer every question and made sure I felt confident and informed at every step.It’s rare to find someone in sales who genuinely listens and puts the customer first, and that’s exactly what Alli did. Her clear communication, prompt responses, and friendly demeanor made a potentially stressful process feel effortless. I walked away from the experience feeling not only satisfied, but genuinely grateful.If you're lucky enough to have Alli Koebbe assist you, you're in the best hands possible. Highly recommend!
Nice and beautiful ❤️
Entertainers, this is a very expensive place to market your services. We paid $254/month for three months, expecting dozens of leads. We received only four. We've gotten a LOT more traction through GigSalad and TheBash.
We had a dispute with a wedding officiant we found through their site. We wrote a negative review on their site and she disputed it. They sided with the vendor 100% and wouldn't post our review and even told us that if we wrote another review they would not post it. (The dispute, in short, was because we paid the vendor a deposit and then found out one day later she is not legally qualified to perform weddings in North Carolina. She refused to refund our deposit. She claimed "our contract" clearly states the deposit is nonrefundable. Two problems with that - 1. we never signed a contract with her and 2. the contract also states, falsely, that she is fully qualified to perform weddings. We stated all this in our review and provided legal references proving that she is not qualified and weddingwire completely took her side and even parroted her words about the contract. AVOID THEM AND THEIR SISTER SITE, THEKNOT.COM
They refused a bad review on my wedding. They said they wedding never happened. I sent them a receipt I sent the receipt for the service paid in full. They did not respond and still refused my review.
"I am a vendor, and my experience with them has been terrible. If you are a vendor or a couple, stay away! I had an account with almost 60 great reviews, and suddenly, they decided to delete it. When I realized this and sent them an email, their reply was: 'Due to system updates, your old account has been removed.'Before that, I had been trying for months to contact them and check why I had not received my award, even though I had met all the requirements. They are not helpful and only promote vendors who pay a ton of money per year. No thanks! Zero stars for WeddingWire."
I have been using weddingwire since 2009 as a vendor (DJ). I've always used the free listing version of their service. I paid for one year but only got enough business to pay for their service. Two weeks ago a bride contacted me a week before her wedding she wanted to share my profile but when she clicked the link my profile cannot be found. I was not able to log into the website access my account or see anything. I called support and it is offshore. They told me due to a migration to the new weddingpro platform, it will take 7 to 10 business days. Why didn't I get a notification as I could be losing gigs? I called 2 weeks later and they said for me to send an email. But I sent an email and the address apparently from their website does not work. He gave me a different email address and I received a reply today that they could not find my account based on my email address. When I was on the phone they already explained to me that they could find my account and it was hidden in the back end due to the migration. As a vendor I'm very disappointed for their customer service but if you want to sign up for a package I'm sure our sales rep will call you within minutes.I'm hoping someone will fix and reactivate my account, I will be hesitant to recreate it because I will lose all of my review history. What a sham."**Update 4/2/25I received this email from WeddingWire support and I called to confirm that they have deleted all old accounts and I have to start over new. How angry I am and unprofessional without care to their clients. This is to inform you that we are unable to log in to your account, and help you with the access. Due to the system updates, your old account has been removed.Our heart goes out to express that ''It is a technical impact that can not be reversed.'' Hence, if you wish to continue to be on board with us and be visible for the potential clients, we request you to please have a fresh listing. A new account will be opened and services can continue post this procedure.Unfortunately, as of now, your account and its content is not available in our database. We apologize for the same!!Please let us know, we can definitely connect you to the relevant department for setting up of a new account with upgraded technology."
Am a vendor. I have bought a service for 60000. Not even single lead was genuine.All leads they have given are fake.Do not trust wedding wire. It's scam.
