Fraudulent behavior: Account verified, documents accepted, then banned and $100 stolen
This is my first time ever registering with Vultr. I did not use any promo codes or try to abuse any bonuses. I created a clean, legitimate account for my business and deposited $100.Shortly after registration, Vultr support requested my identity documents for verification. I provided everything they asked for. They replied that they had reviewed the documents, and everything was fine.However, less than 24 hours later—right after I finished installing Dokploy on my VPS—they suddenly banned my account without any explanation. They are now refusing to reopen the account and, more importantly, they are keeping my $100 deposit for services they never provided.How can a reputable company verify a user's documents, accept their money, and then terminate the service the very next day without a refund? This is a scam. They are literally stealing funds from new users.I am now forced to initiate a chargeback through my bank and report this incident to the FTC (Federal Trade Commission). To all business owners: avoid Vultr at all costs. They will waste your time and steal your money.
Artur Saroyan
Horrible -Data collection broker in disguise
Horrible. they are a data broker in disguise - let you waste time making the VPS then a week later demand Gov ID . this should be collected at the time of sign up- clear bait and switch tactics.
SayNoToIDCollection
SMTP block with no real review process
SMTP block with no real review processI set up a Vultr VPS to host my personal website, a Git repository, and a mail server (OpenSMTPD) for my own domains. All I needed was basic outbound SMTP to forward personal emails to my Gmail account — a few emails per week at most. No marketing, no newsletters, no bulk mail. Just one person, one server.I submitted a detailed unblock request explaining all of this. The response was a canned rejection saying my use case was "not compatible with their platform," followed by a recommendation to use third-party email services.A personal mail server forwarding a handful of emails per week is not compatible with their platform? That tells me the review process is just theater — they blanket-ban SMTP and deny everyone regardless of the request.If you have any interest in self-hosting email, save yourself the time and go with a provider that actually allows basic internet protocols. I've since migrated elsewhere and won't be back.
Zackary Parsons
Random network issues
Random network issues, random blocks, random DNS issues, poor support, old platform, old look/feel.
Takhs Georgopoulos
they should get serious about law
we have been using vultr in company for a couple of years, but today saw article "Tencent enlisting American cloud hosting providers to enforce censorship"it is could computing company, and american one, should take censoring and law seriously
HEX bevin
pathatic support
As they say there one of the best server provider, they do not have live chat support. I have submitted the ticket but they have not replied yet, as its been 4 hours. It took me more than 3 days to simple server setup process and still not completed.
Bhagawat Bhattarai
Terrible experience with Vultr
Terrible experience with Vultr. Do not recommend.I rented a server for around $40 per month. The only thing I did was install Google Chrome and log in a couple of times per day to check metrics. No scripts, no bots, no mining, no background services — nothing.The server was slow from the start, which already felt questionable for the price. Then Vultr throttled the CPU to 25%, after which the server became basically unusable — even opening a browser was painfully slow or impossible.The worst part is the support. Instead of identifying which exact process caused the CPU usage, the response was essentially:“Everything is automatic, there’s nothing we can do.”So the obvious question is: what am I paying $40/month for?If a customer isn’t running anything and still gets throttled — and support refuses to investigate — that’s not a service.
Ramon Boniacsi
I signed up for Vultr because of the…
I signed up for Vultr because of the $250 promotional credit. After completing account verification, the credit disappeared the next day without any clear explanation. It showed up initially, then suddenly it was gone as if it never existed.There was no warning, no email, and no transparent reason provided. This feels very misleading, especially for new users who sign up specifically because of the advertised credit.I understand companies have rules, but removing promotional credit without clear communication is not professional. It creates confusion and distrust.I would advise new users to be very careful and not rely on promotional credits unless everything is clearly confirmed in writing.
mourad
⭐⭐ Misleading latency claims for Tokyo
⭐⭐ Misleading latency claims for Tokyo Vultr support tested latency from their TY6 datacenter showing 0.14ms to AWS Tokyo - impressive! Problem: After 4 bare metal deployments, ALL landed in TY11 with 2.7-4ms latency (20x worse). Support confirmed: - No way to select TY6 location - No plans to increase TY6 capacity - No notification when TY6 available They test from infrastructure customers can't access. Wasted hours and money testing servers that all landed in the same slow location. For low-latency Tokyo hosting, look elsewhere.
Andrii Herasymenko
ABSOLUTELY AVOID THIS COMPANY
ABSOLUTELY AVOID THIS COMPANY REMOVE ALL YOUR SAVED CARDS YOU HAVE ON FILE BECAUSE THEY WILL CHARGE YOU RANDOM AMOUNTS WITHOUT YOUR KNOWING, AND REFUSE TO GIVE A REFUND.HOW THEY ARE STILL IN BUSINESS IS BEYOND ME. SCAMMERS.
Mr Ta
Awful Service
Awful!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!I am newbie in this BS. All I wanted was to deploy an instance. Been on it for an hour and a half. It says deploy but what? There's no instruction whatsoever. Whats the point of offering a service if you don't have designated staff to help. I feel so defeated that just going to cancel and look for a better company. I get it who cares about newbies but geez man
Salvatore Spilletti
Account Cannot Login after paid!
SCAMI just register my account and already paid $50 with paypal yesterday but till today my account cannot active! i was email the contact support but no response till nowadays
Joko Sitompul
SCAM ALERT 🛑🛑🛑🛑
SCAM ALERT 🛑🛑🛑🛑Be careful after registering they will offer you a promotion to bait you into depositing as much money as possible claiming they would double your money, after that, once your balance is used up, they will tell you opps your payment method was used before and you will get no promotion and nothing it's all a scam.I choose to deposit $25, then my balance appeared to be $50. After my $25 was used up, they removed my other $25 and claimed my payment method was used before.Edit 1: Their response here is full of lies. I AM A NEW CUSTOMER. This is my first and only account on vultr and I SENT YOU THE PROOF multiple times.I asked you 6 times for a proof of duplicate accounts and received 0 evidence, absolutely nothing, not even a response to the question, they never even address the question they just repeat the same garbage. They cannot provide a proof NOTHING 0. I DARE YOU TO PROVIDE A PROOF.
BlueSkyChaser
Vultr shut down our server 12 hours after our cooperative response
We run a webshop selling services. Vultr shut down our website server preemptively over a third-party trademark complaint, without any court order or factual determination. This happened within 12 hours after we provided a substantive response to their notice. No meaningful dialogue was possible, only an ultimatum to remove content or face full suspension within 48 hours. Having major impact on our SEO authority. Our legal explanations were ignored entirely. The lack of phone support makes it impossible to escalate or resolve time-sensitive abuse issues in a reasonable way. This is pure risk-avoidance at the expense of customers, not fair or professional hosting. We remain open to constructive dialogue and would welcome an opportunity to resolve this matter.
Tom
Good hosting provider
Good hosting provider, never had any issues in 5y period, only had to contact support once. Uptime is 99,999%. Keep up the good work guys!
Erwin
Scam company
Scam companythese people don't know the basics of troubleshooting, we have been trying to solve payments issues for months. they always blame your bank. while using the same card works sometimes to pass a little bit of the due payment, we managed to survive. We recently opened a ticket to solve the payment issue., they answer and immediately mark the ticket as closed. No meaning reply, no actual problem solving, just beginner level troubleshooting. then what ? they suspend the account and cause the company to have their server down for days without even caring about actually solving your problem, not being even able to save ourselves and transfer the server to another provider until you pay, but guess what, YOU CAN'T PAY
Gökhan SARI
I've been with Vultr since 2016
I've been with Vultr since 2016. Used them to host my client websites and services. My only gripe with Vultr is their online support, which can be a real hit-and-miss. In my experience, support doesn't feel very proactive, just lazy replies (not all the time, but most of the time in my experience). I don't know why they're getting such terrible 1-3 star reviews though. As otherwise, the service is great. I've had some real headaches with them, but I've yet to meet a company that doesn't give me headaches :)For what you pay, you get a good deal.
Lee Hayward
Impossible to use
Impossible to use. Ran into issues at literally every single step. And steps in between that I didn't even know existed.First they draw you in with a large amount of promotional credit but it is actually impossible to use. I talked to support more than 4 separate times, each time to get them to disable some new arbitrary block on my account, one time having to deposit even more money in order to do so, only to finally be stopped at the end with them telling me I can't use their service because the cost of the server ($2/hr - pretty lower-middle of the road gpu tier) would go over my arbitrary monthly payment limit if I were to run the server for an entire month straight. Something that I would not even come CLOSE to doing with my use case. So even though I only needed to use this for a few hours a week here and there, I'm effectively locked to the absolute lowest tier gpu's for no reason that I could discern.They also said that while I could request an increase in my limit after a month of use, intermittent use like I was planning does not constitute regular usage and I would have to have it deployed for a solid month entirely in order to qualify for an increase. So essentially I am locked out of every gpu but the very lowest possible tier forever with no way to increase without paying for at least 1 entire month or something that they charge by the hour for. I have no doubt that even if I did that however, there would be some new reason why I can't use itCompletely insane waste of time and money.
Kasuo
Paid for a Server, But Got CPU Throttled — Unfair and Misleading Performance Limits
I recently purchased a server from Vultr expecting to receive the full CPU performance I paid for. My use case was extremely simple — downloading files and zipping them using a standard zip archiver. No heavy workloads, no crypto mining, nothing excessive.Yet Vultr suddenly limited my CPU across my entire account.The message they sent me was:“Based on monitoring results, your CPU resource utilization profile is excessive and causing performance issues which may unfairly affect the population of Vultr subscribers as a whole. Accordingly, we have limited the maximum CPU resources your instances can consume.”This is extremely disappointing for a few reasons:1️⃣ You pay for a dedicated amount of CPU — but they can throttle it anytimeEven after paying for the machine and expecting consistent performance, Vultr can reduce your CPU speed without warning. This means you are not truly getting the resources you purchased.2️⃣ My usage was normalI was simply using the server to:download fileszip themThis is basic, everyday usage. If even this is considered “excessive,” then what is the point of offering a server with a certain CPU tier?3️⃣ Account-wide CPU limits are unfairInstead of limiting one instance, they reduced CPU performance for my entire account.This affects all my servers, even those not doing anything wrong.4️⃣ This policy is not clearly explained before purchaseIf Vultr reserves the right to silently throttle paid performance, customers should be warned clearly before buying.5️⃣ Not good value for moneyWhen you pay for a machine, you expect what you paid for — not an artificial slowdown.⭐ Final VerdictVultr may offer affordable VPS options, but their CPU throttling practices make the performance unreliable. Paying for a server does NOT guarantee you’ll get the full CPU you paid for. Even normal workloads can trigger hidden limits.I cannot recommend Vultr to users who need stable, consistent, and guaranteed performance.
Biswa
Do not ever waste time.
Dont use this service they will ask for screenshots of your credit cards, selfies and also finally when you refuse they will force to get credit card screenshots from you which is very strange.I suspect this company is run by scammers and hackers.
LIL lille
