Third class products and service
Third class products and service. Each n every time product get new fault, and months n months passed for repair this.worst ever company products and service i had shown ever.
Team Spectre
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38 reviews
Bad product and practices
Projector dies 2 weeks after the 2 years warrant deadline (twice in a row), despite top-notch care. Unhelpful customer service, and dishonest advertising. Never again a viewsonic, don't bother even considering them.
Virgile
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No driver available on Viewsonic's website.
My first experience is very negative. I bought a ViewSonic td2430. My 3 pcs dont recognize it: a laptop with Win 11, a pc with Win 10 and a new pc with Win11.I invariably get the message "No signal". The driver cannot be downloaded from their website. It is not available. This is the first time in my life I experience that a hardware producer does not have a driver for my screen. Very unprofessional!
Nico Vertriest
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Don't stand behind their products
I bought a premium 4k monitor from Viewsonic - it failed after 4 years and I asked whether they could assist - I've copied their response below.Essentially, I interpret this as "once your warranty has expired, your product is effectively disposable".Honestly, I'd buy somewhere else."Thank you for contacting us. The VP-Monitors have a 3-year warranty, which has since expired. Unfortunately, as such we cannot offer a goodwill repair. Moreover, the defect can also be caused by a defective panel. This can unfortunately not be repaired economically as the repair costs exceed the purchase price. For this reason, we also do not keep the panel as a spare part. Unfortunately, we cannot help you further in this case. Our apologies for the inconvenience."
David
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One of the Wrost Product Company
I bought XG2403 Gaming monitor which was replaced 3 times followed by an upgraded model XG2431 2 times. Still getting the same pixel lines issue and they want me to take 6th replacement. But when I decliened their service people went silent and marked my case as if I took the replacement. I even reported them to consumer forum but nothing happened. But I won't stop.
Mainak
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The monitor was good when it worked
The monitor was good when it worked. After maybe 2 years refurbished, support told me that my monitor’s EDID malfunctioned. Now my 1440p monitor is stuck at 4k 30hz, and it’s out of warranty. They offered 15% off…What a joke lol. How about it’s clearly faulty? How does something that regulates the resolution malfunctions my fault? Is it a 4k monitor? Hell no, but that doesn’t stop Viewsonic from saying “yeah it’s not supposed to do that, but our poor manufacturing ensured that it can now!” Here’s a 15% off for our crap monitors. NO THANKS.
Niko C.
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Worst ever customer service
I sent my projector to the warranty (official support covering Ireland is in UK - Equinox) following ViewSonic instructions. The projector was received by technical support on 23-Oct-2024 and after 1 month they offered to send a swap instead of fixing my projector. The replacement was sent back to us on 25-Nov-2024 from UK to Ireland, but on 29-Nov-2024 the courier contacted us informing that the product was on hold due to custom fees. We contacted ViewSonic, they confirmed that they would pay for this. We continued receiving messages about the payment pending the following week, so we called Equinox because we were unable to contact ViewSonic over the phone or e-mail (all e-mails from Ireland are forwarded to Equinox). For the last 3 weeks, the authorized technical support is unable to complete the payment of the custom fee or provide us with any update. We don't know if we will ever see our projector or our money again. It doesn't sound like technical support knows what is going on and we cannot contact directly ViewSonic. Today we called Equinox and they said that they are fixing our projector, but since the replacement is with the courier this update doesn't even make sense.
Andrea MD
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spent over £600 on a view sonic…
spent over £600 on a view sonic projector around 4 years ago. the screen started producing lines. sent it to be repaired to be told unit discontinued and spare parts not available so useless
Phil Barnett
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a disastrous company and website.
The 2-year-old ViewSonic screen started to turn lavender and purple. I tried to use their website to download a new driver or update it. Their website was the worst! It couldn't have been more dense and useless. It's a very cheaply managed company. Don't go there! I never will buy a ViewSonic product again. The pitiful website wouldn't recognize their model number.
Elmer Fudd
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Not helpful after the guarantee runs…
Not helpful after the guarantee runs out.
b smith
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Very bad company and products
Very bad company and products. Bought a beamer (viewsonic m1+) that I could use for about three times before it stopped working.First I changed the battery for 75 euro. But because this didn't work, I asked for a repair and the estimated cost.I got a shock when I reed the answer: "Thank you for your message.It is quite difficult for our technicians to provide a cost estimation before diagnosis but the expectation is that the costs would be at least 268€ exc VAT. A more precise cost can be provided after examination.Please mind that we charge for transport and diagnose costs if the costs of repair are rejected."This means that included the tax and the cost of shipping, the repair costs more than a brand new device, which is absurd. Especially because the battery is brand new, so it doesn't have to be changed.Never buy products from them. Very poor quality and bad support.
De Er
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Garbage product
I would give this piece of garbage a zero star but that was not available. This is by far the worst monitor screen I have ever had and regret buying this lemon. The touchscreen rarely works amongst a myriad of problems. That company clearly does not care.
Michael Jannicelli
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Figuring out the issue took time
Figuring out the issue took time - i was very busy and couldn’t always respond to their emails in short time. they always came back with something else to try, and followed up when they hadn’t heard from me to ensure the issue would be resolved. It was! There are exceedingly few companies who do this for customers. I hope this company gets monetized and rewarded for their integrity, and set an example for other companies that this kind of business is what keeps customers satisfied. Thank you for your help!
Molly McKinney
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ViewSonic are fraudsters selling...
ViewSonic are fraudsters selling inferior low end monitors. They are not even budget, they are extremely low end. Mine died after 4 days usage and they played games refusing to repair under warranty claiming that the item was bought used. It wasn't, it was bought brand new from a reputable retailer. Dont bother with these con artists. Theyd prefer to damage the image of their brand rather than stick by actual trading laws. I would avoid at all costs and go for a more well known brand. My old monitor was a benq that lasted 12 years and still going, monitors should last for a fairly long period of time and manufacturers should be backing their product up with warranty and not wiggling their way out of it with bogus claims.
MR J
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Viewsonic Customer Service
My VX2758 2K Monitor had a display an issue after 2.5 years but this was upgraded to a new VX-2728 2K monitor under warranty. The service was first class and I will continue to buy monitors from Viewsonic. Their service was one of the best I have been through.
Stephen McGillivray
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I bought a VX2252MH monitor on Amazon…
I bought a VX2252MH monitor on Amazon in 2020. Its never given me a really sharp picture quality and always felt it was a little off especially with text. I tried adjusting settings, and I always use HDMI input. I even tried different cables. I have noticed that the screen has worse areas of blurriness then others which makes me think this is a panel issues. Viewsonic never felt compelled to address my issue when I contacted their support. Only to offer to inspect it if I paid to send it to them. I should have returned it to Amazon within my return time rather then waste time contacting support. I bought the monitor specifically for the built in speakers which were another big disappointment as they sounded very weak and hollow. Maybe Viewsonic makes better quality at the higher tier models, I thought that their lower tier models and support was lacking. I have purchased a couple other FHD monitors that were IPS and not TN screens like the VX2252MH which provided a much sharper image for around the same price. Maybe Viewsonic should have skipped the speakers which were bad anyway and used a better quality screen.
JohnIL
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Worst aftercare ever !!! Never again
I bought an x10 projector and something went wrong with it, I send for repairs with everything that was supplied including the original box, it was delayed more than 2 month, they agreed to send another one BUT without a power cable and my remote!! So my business now is on standby because of their poor customer service who makes false promises!!!!
Ash
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viewsonic product is very worst
viewsonic product is very worst . I brought a monitor recently arround 3 month ago this monitor come in 3 year brand warrenty but the service is much more worst i did not hear it . Usually when a monitor defected then their engineer visit customer place and diagonose the problem and solve and go out thats solve . But view sonic have a new idea when a product is defected then the engineer is come to and not diagonose only chek why the problem has done its customer fault they told . after all cheking he goes away with the defective monitor and till now no solution alrady 11 days to go and they mail me we order the part from taiwan and its take 7 day or . I can not understand why they open the service center if all amount of part are everytime bring from taiwan i think this company goes to taiwan and sell their worst product in taiwan only . worst ever product i am also going to lost my job how manny day a company give me leave . that why after buy a new product after 3 moth its have disput . i brought another monitor today and also go to my one month salary also because i have to save my job as i work in from my home i have no another choise i have call them manny time and many mail also they said sir the part is come from taiwan its take time my company can hear this word they did not understand . They take him away with him the view sonic 24 inch monitor till now did not give back to me . i want my money back from viewsonic as their product is no value for money i did not want i want my money back in to my bank account . here is my proof RMA NO -INSS230400111 CHEK IT I SEND MY MONEY
Prasenjit Mondal
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The customer service representatives in…
The customer service representatives in India need training they just don't know how to talk to the customer. They make the customer repeat the seriel number 3-4 times and then shout back at the customer. The worst part is my concern was a really small thing, bought a new monitor filled up the form for extended warranty for 5yrs. Keep in mind I didn't get any mail for 7days n had to call customer and send another email to get one reply. Anyways the agent I spoke to earlier shouted on the phone n hung up the phone saying we already sent an email! Guess what was on the email a screen shot of an incomplete form with no to a few details at least. This experience was really bad over the phone, i can only imagine how rude they would be when u contact them for warranty or service post warranty. Customer service representatives cannot be rude or shout at their customers nor they should ever hang up on a customer!
Vinu
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Worst ever technical customer service
I bought PX748 projector and had issues in connecting Dolby Atmos soundbar. I reached out customer care and created a support ticket. Now after 8 days I am getting a response back that the technical team could not provide any response to this ticket. You read it right... it's not 8 minutes or 8 hours but 8 days!
Yogesh Patel
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