If I could give 0 stars I would.
If I could give 0 stars I would.I have been with USAA since 2015 - Overpriced and not helpful at all. Recently, a neighbor hit my car who also has USAA and the whole situation has been a nightmare. From getting a rental car covered, trying to get in contact with someone is non-existent. Nobody ever answers the phone. My adjuster, Steven Jessers, is awful. Has provided terrible service with no help at all. I had to personally reach out to get my quote for repairs to my car, which another adjuster had to send to me. I work in the customer service field, and to leave your customers hanging out to dry like this with no help is not acceptable. My car won't be fixed for another 2 weeks, I have no other means of transportation, and now they are saying that rental coverage ends today. Try to reach the manager, and to no surprise, sent to voicemail! For how expensive my insurance is every month (no accidents/no tickets) you would think they would provide better service. I cannot wait to cancel with USAA once this whole situation is over with.
McKenzie
1 accident where my front end got…
1 accident where my front end got swiped because of bushes blocking a direction at the stop sign. So you inch out and get hit by speeder. That leads to a $300 monthly increase. So USAA is the sole reason now why I cant get married to the love if my life. Literally destroyed my budget with a sudden $300 increase. As far as im concerned those commercials are a scam!!
Scott Michael
700 credit score,121k a year and a 10%…
700 credit score,121k a year and a 10% DTI, i also direct deposit all my cash to this acct. and have been with them for 24 years. I applied for a CC to have for emergencies and they were only willing to give me a 500$ limit. I will be paying my 57$ balance off and shutting all my accounts down.
Rob Berry
EstateTransition team unhelpful
My deceased father had an investment account with USSA. The estate transition team were very unhelpful and kept creating road blocks one after another to prevent liquidation of this investment to his estate. I am still waiting! Michael Jones
Micha Jones
After all these decades being a third…
After all these decades being a third generation family of vets and USAA members I am ashamed of how I allowed myself to be fooled by their marketing all this time. Especially considering their Veteran spin. Or maybe they changed ownership, but when I saw the reviews here I was shocked. This past year has literally been the worst financially since the 80s. I got behind a month on payments. After struggling to make them the past eight months I simply had to let one go. The following month I paid up and down graded vehicles to help my situation. Called to get quote on vehicle to find out they cancelled my policy. I reminded them of how long my family and I had been customers. Did not matter in the least. They needed another payment for current month and for the new policy I would have to pay the six month premium in full. Up front. Because that’s possible after financial devastation. To just reach into my bag o plenty and pull out wads of cash. Let me put it this way. I somehow refrained from using the language that came to mind to write this review. And if there were one that would represent USAA, their nose would be on the side of their face.
Kevin Austin
Don’t do it
Don’t do it. These people are horrible! Our car was hit by someone with USAA and they will not pay for the rental.
Don Campbell
Negligent, unresponsive, pathetic
It has been over six months since the invoices were sent over and USAA has negligently not responded to the contractors and now they are sending me to collections. I have not gotten a response back myself in over a month, and the only one response I did get had the wrong invoice amount and wrong information. I have tried SO MANY times to contact USAA via email and phone. My assigned adjuster is not in office until the end of March and there's no way to get transferred somewhere else. This is pathetic.The amount of negligence occurring on this claim is atrocious. I would not represent USAA to my worst enemy at this point.
Megan Rowan
My experience with USAA has been… awful
My experience with USAA has been incredibly frustrating and disappointing. Communication has been extremely poor, and what should have been a straightforward process has turned into a months-long headache for my husband and me.We have repeatedly been transferred to a manager assigned to our case, yet since December we have only been met with voicemail and no returned calls. It is now the end of February, and we are still waiting for meaningful communication. For a company that collects substantial monthly premiums, this level of inaccessibility is unacceptable.In November, when I attempted to take initiative and request a different auditor due to the lack of responsiveness, I was told that I needed to “give the auditor more time to prove himself” and was even told that it was Thanksgiving and I should “find things to be thankful for.” That response was both dismissive and unprofessional, especially when we are simply trying to repair a room in our home.We expected professionalism, accountability, and timely communication. Unfortunately, our experience has been the opposite.
Jacqueline H
The company has changed
The company has changed; significantly. The first step is pure and simple insanity; this being the number of verification and information inputs now run by AI. . . The second step was a 'covered' tow ; my being in a public parking lot for 3 hours before any tow truck showed up. The tow truck driver indicated the fact of their company having 'just' received the tow request 30 minutes earlier!The third step was another hoop jumping exercise the next day to get the tow truck to pick-up the car; my having to wait inside my car for.. you guessed it.. 3 hours... in my carport due to the fact of my being disabled/deaf and can't hear a knock on the door. Again, this caused me to miss an appointment with the auto mechanic; twice... two days in a row... The insult to injury came with a call from "Josh" in Customer Service; who swore up and down he had emailed me and left a phone message. WRONG there fella, my phone records all incoming and outgoing phone numbers and dates and times. BIG TIME MISTAKE MAKING THAT ONE UP !.. Solution; the management of USAA is now held up to the scrutiny of John Q. Public and the company is getting an "F" grade. Shape up or ship out..there's no room for this type of behavior, not acceptable by any measure. We don't run our military this way, they shouldn't be associating themselves with those who have higher regards for people and military standards of performance. Hit the docks.. :USAA..
SwissNavy
RESEARCH
First of all I was looking for auto ins. and a tv ad recommended USAA. From what I remembered they only took officers but through research they’re now taking enlisted and everyone else in the family tree, including cemetery, ha ha. I did then read the reviews on trustpilot, 84% negative and decided not a phone call I would make. Here’s why. In my opinion they were missing out on $$ for just taking officers at one time because they couldn’t BS them as easily as us enlisted from reading the reviews, shame shame. Their call takers what I can read repeat what written in front of them, another shameshame. Note: when seeing a tv ad don’t take anyone’s word how great something is, General down to pvt. Read the reviews, don’t be gullible!!
James Reilly
BAD REVIEWS/CHANGE INSURANCE
After reading the numerous complaints and people filing lawsuits suits I am going to start looking in to better company. I have been with USAA for 15 years never filed any issues. I have decided to go back to AAA and get a quote USAA has slowly increased and all those claims being delayed is not worth it. I use to have AAA a little costly but they are there when you need them. Will advise family to drop USAA SOON. And basing employee bonuses on claims is not good.
Marjorie Schultz
I use to love usaa but now they are…
I use to love usaa but now they are crooked so I won't be banking with them any longer and I will tell everyone I know not to bank with them
Randall Hall
I would rate less if possible
I would rate less if possible. They denied my claim. I provided all the necessary documentation but did not have a picture. The jeweler provided a picture and a receipt of purchase. Also they reported the loss of another piece of jewelry as a homeowners claim causing my homeowners insurance to cancel. Also their homeowners insurance policy is extremely expensive compared to others. Their customers service is poor as well.
Kymberly F
Worst customer service ever
Worst customer service ever the employees at the call center are worthless your better off with the general
Kyle Ryan Petricka
Member for 31 years so Ive been around…
Member for 31 years so Ive been around long enough to watch the decline in almost every area, from banking, to auto and life insurance.This is a systematic top down problem. The entire executive team is tone deaf to the problems their policies have created. As member owned organization there is zero accountability among the executive ranks.USAA has gone from a member centric company to just another bloated banking and insurance company.I experienced first hand their predatory tactics when they renewed my life insurance that I specifically instructed them to cancel. They debited my checking account the outrageously high rate for several months before I caught them. They gave me the run around before only agreeing to refund me part of what they stole from my checking account. Their member advocacy team is complete joke - it's very clear where their allegiance lies, with their employer.They continued to increase my auto insurance despite clean driving records. I had enough and moved to Progressive at a substantial cost savings.USAA for some inexplicable reason keeps changing the design and functionality of their online banking portal. Their latest change locked me (the primary account holder) out of being able to control every aspect of my account to include being able to manage/change/cancel automatic payments set up by the secondary account holder - TOTALLY UNACCEPTABLE. Their CTO should be fired.I am about done with USAA to the point that I leaning towards closing down ALL of my banking accounts, to include terminating my home owners and umbrella insurance policies and canceling the remaining Term Life Insurance policy.Horrible management - the board of trustees needs to be held accountable for the rapid decline.
Sail
USAA has covered me my entire adult…
USAA has covered me my entire adult life since I started driving. From age 18 to 77 the vast majority of my claims were covered satisfactory. A recent episode involving an accident where I struck a deer was not covered. Instead of the $500 deductible which should’ve been made, my secondary insurance covered me for $2500 deductible. Until this last incident I would’ve given five stars.
Edward Holt
Been a member for over 20 years
Been a member for over 20 years. I was involved in a big pile up and was the last car. WSP investigated and provided a police report with no fault. USAA assigned me at fault. This place has lost my business and some of my veterns bussiness recently. Company isn't what it used to be.
JAM
Gone with the wind
What good is having a phone number for support when every time you try to call, it drops off every time you enter your information? I received emails for one week claiming I would be contacted regarding a withdrawal. Nothing back. A once great company is done. They should clean out all the directors and start over. BTW-member since 1977. Very very sad
Robert Ford
Trying to settle a claim with USAA
trying to settle a claim with USAA. A man backed into my parked car while my sister was inside. The claims person, David Law, was as unhelpful as he could possibly be, continually adding steps to the process, knowing we desperately need a vehicle with a wheelchair lift as soon as possible for my 99-year-old dad who has many medical appointments. His supervisor has been just as unhelpful and unsympathetic to our needs. She insists we have to work with David Law, even though he tried to force us into paying extra for the wheelchair-accessible vehicle. I was rear-ended a year ago and worked with AAA, and the experience was completely different. I was treated well and with compassion, and the claim was processed quickly.
e.b.
Must drive miles and hours for discount
USAA has added that besides miles you must meet an hour quota too. So you better drive under the speed limit to increase your hours if your miles are mostly hwy or freeway. The safe driver app has had issues from day one. You are told something different every time you call for help too. Go else where we are it’s not worth the hassle
Nancy Christopher
