False advertising
False advertising. Don’t refund courses and the courses are uninsurable
Andrea W
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Customer Reviews
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60 reviews
Do not sign up with these people you’re…
Do not sign up with these people you’re into paying a subscription prize and then having to pay additional fees to watch the actual videos. I thought there were thousands of of videos in my subject to watch so I paid the annual fee to save a little money. When I signed up, I started browsing the videos only to find a couple, but then a link to “search outside my subscription“. There I found treasure trove videos that I had to pay for to watch. I canceled my subscription and then they told me they would not refund my money since I had paid a year in advance.
THERESA NELSON
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Scam
Aucun contacte avec le site 2 mail de scam ont recu de leur partUdemyExpéditeur :no-reply at e.udemymail.comÀ :noreply4 at christmas.onmicrosoft.comThis is a confirmation that a payment of $350.00 USD has been processed via PayPal for your enrollment in the Bitcoin Trading Mastery Course, effective February 26, 2026.If you did not authorize this payment or did not intend to enroll, please contact our Customer Support team immediately at +1(864) 517-8279 within 24 hours to prevent any unauthorized access.If you recognize this transaction, no further action is required. Your course access will be activated soon, and you will receive an email with login instructions.For disputes, please contact PayPal’s Resolution Center at +1(864) 517-8279.Thank you for trusting us to guide your cryptocurrency journey - Paypal
Marouc_ia
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A waste of time, money and hope
Udemy is a frustrating experience at best and theft of your hard earned cash. Any time that you have in which to learn anything is used up trying to log in; you have to enter a 6 digit code to log in, but THEY DON'T SEND IT TO YOU. So they take your money for a course but then never let you access it.Give your money to charity instead, not to this bunch of thieving cheats and fraudsters.
M. WILSON
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It's a bit rubbish really
It's a bit rubbish really, the test exams I tried were repeated and some of them say 5-10% literally had wrong answers, ah well, live and learn...
Fred Young
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Impossible to cancel subscription - beware
Impossible to cancel subscription once signed up. I want a refund for my latest subscription as I didn’t want to renew, couldn’t find how to cancel it because of the million ‘help’ guides and was unable to speak with an advisor. I have used the plan since my last payment was taken. I want a refund
Louise J
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My courses disappeared
My courses disappeared from mylearning page and I'm having difficulty getting them reinstated. The chatbot was quite unhelpful, prompting me to discontinue with the ticket. Pity as the course I was doing was actually very good.
John
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Refund required financial institution dispute
I was dissatisfied with the quality and diversity of the courses on offer and attempted to file a refund claim however, customer service fought me every step of the way. This forced my hand and I just got of off of the phone with my bank after filing a transaction despite so be extremely careful about giving them any money and check that the course that your looking for is on offer.
Porter Smith
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awful UX
awful website, terrible app. 1/10 user experience
Mykhailo Dovhalov
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Zombie Course, No Instructor Response.
After I signed up for a freelance writing course, I received an email inviting me to a Facebook group. I could not access the group. I wrote to the instructor, and she did not respond. I wrote to customer service. Udemy "made an exception" and refunded my course. Look elsewhere for online education! Jon, Philadelphia
Jon Stivers
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Terrible
Terrible. I bought a basic finance course, but every time I logged in my account showed zero purchases. I did get a response when I found an email address that worked, but they just said I needed to email the course instructor directly. After multiple attempts to contact her with no reply, I attempted to get a refund and was simply told that I can't have one.
QR DALAL
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cant login cause these fkkers changed the process
cant login cause these mfkers decided to change my password for a 6 digit code, after u put your email into the field, normally u go to a second screen where u put in a password, they decided to change that into a 6 digit number that they mail to you, but it never arrives!!Fck this scam,
fck_udemy
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pretty good after all i hade fun
pretty good after all i hade fun
Malachi Wilson
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Udemy has the one of the worst customer…
Udemy has the one of the worst customer support. It is inherently unfair for the consumers to go through multiple hurdles to get help. It takes two clicks to buy on Udemy, yet the help process is highly cumbersome. An average help ticket 5 hours and 3 emails. If they can uplift their customer support and tech stack, it will help their online experience.
Jim Singh
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Horrible customer service
Horrible customer service. I purchased two courses with the expectation of being able to sit for an examination with a third-party certification body to obtain my certifications. The instructor later received notification from the certification body that she could no longer provide students with access to write the exam.As a result, the original premise of both courses was no longer valid. I contacted customer service and received a refund for one course, but they refused to refund the second, stating that the first refund was an “exception.” Since the same issue applies to both courses, it would only make sense to apply the same policy to both.I am very disappointed. This is my last time dealing with them. For context, I have purchased 144 courses through their platform, and they’ve now lost a long-term customer over $40. That’s quite unfortunate.
Sylvain D
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SCAM
SCAM! Courses and lecturers are great. Udemy however absolute scums. UI designers/engineers 100% know this is a scamming act. When refunding a course not suited for you, you click "Request a refund". IT AUTO CHECKS UDEMY CREDIT. THE RETURN TO ORIGINAL PAYMENT METHOD IS ACCESSED BY DROP DOWN ARROW. ONLY THEN YOU CAN CLICK BACK TO YOUR ORIGINAL PAYMENT METHOD. DO NOT, and I repeat, DO NOT FALL FOR THAT. SHIT UI DESIGN AND SCUMMY BUSINESS MORALS. They truly do not care about you as a student in education. They are sly thieves just to get every penny out of you. Heartless scum bags. Their service has nothing to do with the quality of teaching lecturers provide. Lecturers are great, Udemy on the other had are NOT there to support you.
hlebchik
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Customer service deplorable
Customer service deplorable. They hide behind AI bot called Alex to avoid giving refunds. You end up going round in circles. Monthly selection of subscription courses offered was poor vaule. Only got to find out after I paid the subscription . I did managed to find two paid courses I like which was not on the monthly subscription. If you have any issues, your only hope is that the AI bot Alex will eventually improve.
coolemotion
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Terrible experience with customer…
Terrible experience with customer support. Not only they didn't care to send a real person when I requested to talk to someone bit they sent over and over the same copy paste email back, literally and at some point they made a mistake and sent me someone else's emails which is a breach of GDPR. Totally atrocious!!Zero help and ZERO CARE OR SUPPORT.
Nina Rewizorska
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I really like Udemy and their courses
I really like Udemy and their courses. I am uploading one myself. But why not give course creators the chance to choose to create between video and text courses. Many customers don't have a lot of data to watch videos. I remember what I study when I read the text, because many courses have to little text in the videos and then it doesn't feel like a course you learn, I would know, because I have completed many courses. This is an idea Udemy can think about. Give course creators more options on how they can create courses. I would like to prefer to create text courses with images. 99% of all the courses I completed are all video content, no text to really read, just in the videos. Please consider these options for the customers also. Thanks.
CV
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Terrible customer service. STAY AWAY!!!
Their customer service is just outright horrible. Waste of time, frustrating, and give false hope.I submitted a request for a credit to be deposited to my account, and a support rep said they were transferring my request to another department.Turns out that this person misspoke, wasted my time, and gave false hope since I was later told that this is not actually possible.Udemy's courses are mediocre at best, and after this "support" experience, I will not be purchasing any more courses through this platform.Terrible customer service. STAY AWAY!!!
Nagin
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